Pradeep P N, Cargo Claims / Customer Service Officer

Pradeep P N

Cargo Claims / Customer Service Officer

CMA CGM & ANL LLC

Location
United Arab Emirates - Dubai
Education
Master's degree, Logistics & Shipping
Experience
10 years, 3 months

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Work Experience

Total years of experience :10 years, 3 months

Cargo Claims / Customer Service Officer at CMA CGM & ANL LLC
  • United Arab Emirates - Dubai
  • My current job since August 2015

Investigating causation and quantum of alleged cargo damage notification from claimantagainst the Line for Dubai Cluster shipments and further handling as per the claimsprocedure. Working on Idle full units and follow up with HQ & negotiate with clients toreturn empty unit.
Assisting customer for COD, lost BL’s, re export and customer queries on Import Shipments

Customer Service & Documentation Officer at Freight Reach Services LLC
  • United Arab Emirates - Dubai
  • December 2013 to July 2015

Responsible for all on site aspects of the logistics, supply chain, and customer delivery operations for Africa trade Prepared Bill of Lading and coordinated closely with the Logistics/ Shipping Company/ Agents/ Transporters for scheduling and bookings shipments to ensure smooth and timely cargo delivery Responsible for getting the right products in the right quantities, to the right locations all at the right time and In charge of the day-to-day operations of the transport department.

Education

Master's degree, Logistics & Shipping
  • at Vels University
  • September 2011

Specialties & Skills

Operation
Logistics
Shipping
Documentation
BOOKING (RESOURCE PLANNING SOFTWARE)
ADVISING
MANAGEMENT
CUSTOMER SERVICE
SWITCH (ELECTRICAL COMPONENTS)
SCHEDULING
OPERATIONS
REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS
SUPPLY CHAIN

Languages

Hindi
Expert
Malayalam
Expert
English
Expert

Hobbies

  • Driving