DCRC Manager - ( Sales administration & Customer relation)
MPL FORD
مجموع سنوات الخبرة :15 years, 3 أشهر
MPL FORD, Chennai, TN 2011-2012
DCRC Manager - ( Sales administration & Customer relation),
Served as DCRC Manager to Management team and supervising 3 branches of 6 assistants, handled "Quality care sales" administration, Customer service role and supporting an organization's sales team includes managing schedules, creating sales documents and Proposals, generating reports related to sales activities and revenue data as well handling customer and prioritizing customer request while sales team is out of the office.. Results: ● Helped management to achieve 89% in auditing which not ever been recorded in history of MPL ("Quality Care Sales" Audit conducted by Ford India ltd in 2012)
● Scheduled appointment with un-focused walkout customers by customer relation activities & derived business from them
● Developed efficiency - Handling and Prioritizing the influx of customer requests and complaints and worked proactively to resolve it in time
● Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house
Sales Administration Executive, 2009 to 2010
Repeatedly promoted during two and half - years tenure with Centurywells roofing india ltd, culminating in responsibility for Sales
Administration Functions and supervising a team of four Junior Sales administrative Executives.. Results: ● Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by collection of long time pending receivables.
● Decreased overdue payment and collection of statutory documents 85% by implementing needed controls on Credit /supplies and standardizing order execution, ORC procedures.
● Prepared Statistical reports on orders, collection, execution & pending that reduced inaccuracies and Analysis reports about each sales manager that measures their progress and provided management with an important decision-making tool.
● Developed Policies and Procedures of Training Manuals and KPI for sales
CENTURYWELLS ROOFING INDIA PVT LTD, Chennai, TN 2009 to 2011
Sales administration Executive
Sales Coordinator, 2006 to 2007
Repeatedly promoted during 3-years tenure with Actis technologies pvt ltd, culminating in responsibility to perform key functions to
Supported sales teams in various areas, such as information technology, finance and telecommunications, inventory control also
performed administrative office based duties on behalf of sales executives typically worked within a dynamic, sales driver
environment and reported to Management team. Results: ● Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by collection of long time pending receivables
● Instrumental in streamlining the functioning of branch and stabilized various aspects of sales process including coordination, maintenance of stocks and collection of receivables enhancing me get " STAR PERFORMER " award.
● Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.
● Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work with accuracy
Sales Coordinator, 2006 to 2007
Repeatedly promoted during 3-years tenure with Actis technologies pvt ltd, culminating in responsibility to perform key functions to
Supported sales teams in various areas, such as information technology, finance and telecommunications, inventory control also
performed administrative office based duties on behalf of sales executives typically worked within a dynamic, sales driver
environment and reported to Management team. Results: ● Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by collection of long time pending receivables
● Instrumental in streamlining the functioning of branch and stabilized various aspects of sales process including coordination, maintenance of stocks and collection of receivables enhancing me get " STAR PERFORMER " award.
● Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.
● Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work with accuracy
ACTIS TECHNOLOGIES PVT LTD, Chennai, TN 2006 - 2009
Sales coordinator
KITLOSKAR MCQUAY INDIA PVT LTD, Chennai. TN 2003-2006
Office Executive
Served as Office Executive to the Branch Office and reported to management team, handled busy phone system, functioned as primary liaison to Sales team in office Administration, Sales Coordination & inventory control & Customer and ensured a consistently positive Office administration and customer experience. Results: ● Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by Good coordination among Branch and Head office.
● Created daily statistical report on sales, prospects, expenses, inventory that reduced inaccuracies and provided Branch and Head office with an important decision-making tool.
● Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work with accuracy
INDO FRENCH LABORATORIES LTD, Chennai, TN 1997 to 2003
Office Assistant
Repeatedly awarded 5 times for "PUNTUALITY" during 5-years tenure with Indo French Laboratories pvt ltd. Served as Office assistant to the management team, handled busy phone system, functioned as primary liaison to Sales team & Customer in order execution and collection of receivables and ensured a consistently positive office and customer experience. Results: ● Quickly became a trusted assistant to the company president, executive staff and Sales administration manager and earned a reputation for maintaining a positive attitude and producing high-quality work
● Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by professional way of working
● Learned to create statistical report on sales, expenses & Budget that reduced inaccuracies and provided management with an important decision-making tool
• Master of Science ( Information Technology) - Alagappa University, Chennai
• Diploma in Commercial Arts - Ajantha School of Arts, Chennai 2005
• Diploma in Hardware - National Institute, Chennai
• Diploma in advance computer application - Indcom Information systems. Chennai
• Bachelor of Education ( Mthematics) - University of Madras, Chennai
• Bachelor of Science (Mathematics) - Anna Adarash College for women, Chennai