IT Coordinator
Ansar Group
Total years of experience :14 years, 6 Months
• Plans, directs & manages the daily operations of IT department, Leads a team of IT Support personnel who troubleshoot IT issues.
• Manage the Implementation & customization of the company’s ERP “Microsoft Dynamics NAV” for Gulf & Asia branches.
• Coordinate IT Dept., Report to IT Manager & assist him, take care of all his tasks in his absence.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Implements policies & procedures on problems are identified, received, documented, distributed, and corrected.
• Evaluates new information systems products or services and suggests changes to existing products or services to better aide the business needs.
• Ensure that the IT system is up and running at all the times and even procurement and replacing of outdated hardware as per budget. Plan that computer equipment’s, hardware, and software are updated to meet organizational needs.
• Maintains working relationships with vendors and third party service providers, ensuring contracts are kept up to date and cost maintenance strategies are assessed and analyzed on a periodic basis.
• Maintain proper VPN connectivity in all the branches across the regions.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• System (ERP) consultant, responsible for deriving new ideas, objectives and development of systems evolution. Translate business requirements into IT services/applications.
• Customizations and add-ons in application and to maintain proper tracking records of the changes.
• Maintain ‘Ansar Smile’ (Customer Loyalty Program), and to make its availability on 24x7 basis.
• Managing Software & ERP licenses, renewals, AMC, IT Audit and other contracts.
• Serves as Coordinator of the ERP team; leads team to resolve business practice and implementation issues related ERP that even include Installation & Configuration of POS machines.
• Ensure the POS devices, POS accessories (Such as: Printers, Dynakey, MSR, Cash Drawers, Scanners, Touchscreen, Dual Display etc), Price Checking devices, PDTs, Information kiosks etc are working in all aspects at its full efficiency.
• Works with users in various administrative and academic departments to coordinate the implementation, conversion, training the key staffs and installation of the ERP system.
• Install, configure, Maintain and troubleshoot of Computer Systems, Laptops, Projectors, Printers, Public Address system, Photocopier, Smart Boards & other IT Assets.
• Install/Monitor/configure/ troubleshoot Networks with LAN setup, including Fiber Internet, WIFI, access points, patch-panels, Network Racks and peripheral devices.
• Managing and monitoring shared folder, file server & backup activities as per policies.
• Maintaining up to date Antivirus levels on all machines across the Organization.
• Working on Windows Server, Active Directory, TMG, WSUS and controlling user accounts.
• Diagnose and solve hardware/software faults with Remote Support.
• Troubleshooting technical problems and implementing solutions.
• System upgrades both at workstation and Server level.
• Attends all Trainings and communication meetings as requested by the management.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Log & attend to all IT service requests, complaints & incidents in the IT Help Desk tool.
• Maintain all users’ access request and authorizations.
• Manage SMS Systems for text messages.
• Setup/Configuration/Control/Support for ERP, LMS, QMS & Office 365.
• Graphics Designing by Photoshop, Illustrator, CorelDraw, etc and Audio-Video Editing.
• Managing Security Systems i.e. Motion Sensors, CCTV, Egate, and Finger-Print.
Provide technical support to AMC users.
• Respond to support service tickets via email, phone, remotely, or in person.
• In charge for troubleshooting network issues in system and Printers at Offices.
• Assigning network safety and security policies as per instructions by the management.
• Updating system configuration for user systems as per policies set by the organizations.
• Install, repair, maintain, and upgrade desktop & notebook computers as well as printers.
• Troubleshooting hardware issues like replacing peripherals, formatting PCs.
• Providing network/technical support & administration for users.
• Troubleshooting connectivity issues for local & remote networks.
• Ensure all computers are adequately patched, have AV installed and are receiving updates from the endpoint server.
• Configuring Microsoft outlook express for e-mails.
• Monitors and maintains proper inventory of hardware and software license
• Maintenance & Troubleshooting Internet issues in the department.
• Monitoring of virus issues through Symantec Endpoint protection antivirus.
• Installing, managing, maintaining & configuring various type of services i.e. DHCP, DNS, Active Directory, Remote Desktop, Team Viewer, VNC.
• Design/Setup of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Assign specific tasks or customer service and support requests to team members as needed to insure appropriate customer service according to service level agreements.
• Help end users with their IT related phone problems, email activations, troubleshooting.
• Ensure near 100% uptime of all the office computers and peripherals.
• Miscellaneous administrative support duties as needed and assigned.
• Train or provide appropriate training to new and existing IT support staff to insure that they have maintain the skills necessary to perform their duties.
• Provide support for any of the following types of devices and related issues, but not limited to: PCs, laptops, printers, scanners, phones (desk and mobile), software, network, wireless, active directory user set up and account maintenance, and email/outlook.
• Committed to delivering high levels of customer service.
• Installation and Configuration and troubleshooting of Windows 98, 2000, XP, Vista, 7.
• Performing Installation, Configuration and Testing of LAN/WAN devices, Crimping & Punching.
• Installed, repaired, maintained, upgraded desktop and laptops; performed maintenance on printers.
• Attending the inbound user calls for troubleshooting.
• Maintained faster computer programs, tested computer circuit boards, and installed new applications, assembled computer parts and repaired computer equipment.
• Configuration & installation of Firewalls, Antivirus.
• Supervised network performance and troubleshoot problems.
• Updating the system configuration for the user systems as per the policies set by the organizations.
• Preparing reports for the attended support calls and forwarding the same to the Manager.
• CCTV Camera, DVR, NVR, CMS, VMS in Multi brands installations & Configurations.
• Bio-metric Attendance and Access control - Finger, FRS, RF Card Installations.
• Managing Backup & Restore.