CASHIER/CUSTOMER SERVICE OFFICER
UAE EXCHANGE CENTER LLC
Total years of experience :24 years, 9 months
Responsible in all aspects with regards to over-the-counter transactions.
Process all the cash transaction that takes place in an exchange house on a daily basis.
Maintain accurate details of each transaction.
Make entries into the banking system as and when they happen.
Tally the full cash amount at the end of each day.
Make reports and submit it to the Supervisor/Assistant Manager/Manager.
Help the customer get through tedious banking processes.
Help the customer in whichever banking process they need help with.
Bring in new customers to the bank and help with opening their accounts and their other financial transaction needs.
Have good relations with the regular customers.
Train new employees.
Coordinate with the other employees.
Coordinate with other Cashiers and Teller of the exchange house as there are quite a few tellers even in just one branch.
Act as a promotion officer of the exchange house and create good word of mouth.
Posting all transaction adjustments and fund transfer.
Assortment of other functions do include processing various fund transfer, and remittance services such as sale and outright purchase of Foreign currency, sale of Travelers’ Cheques, application of foreign and domestic Demand Draft, etc.
Responsibilities include implementation of the ‘KYC’ term adhering to the AML guidelines, doing cash transfers both on the instant transfers and bank transfer modes.
Managing and attending customer needs and inquiries and complaints, opening bank accounts, credit card payments, etc.
Editing voice recognized files at an average of 1500+ lines with 99.7% accuracy. Dealing with mainly SOAP notes in various Departments like Ob/Gyn, Orthopedics, ENT, Radiology, GI/GU, etc.
Evaluating the quality of MTs, Proofers, Editors, etc, in order to give Direct Submission Access.
Educating the above lot about the Account Details, and stabilizing new accounts that come to the company.
Also were involved in a R&D team which helped in bringing in a new Voice Recognition Software workbench which would ease out on the work of an MT.
Worked as an Editor and as a Direct Medical Transcriptionist.
Had an Accuracy ranging from 98%-99% with 1000+ lines for editing.
Undertaking training/guidance for aspirant MTs.
Dealing with 4 clients with types ranging from discharge, operative, etc. Mainly of Arabic dictators. Currently dealing with US clients also.
Worked as an Editor dealing with 10+ clients.
Had an Accuracy ranging from 99+% with 7000+ lines per shift.
Dealing with all types of reports, i.e., psychiatric and discharge files, operative, consultation and insurance files.
Apart from the normal activities of the Editor, I had headed the Training Department as well as being the Production Manager.
Worked as a medical transcriptionist with an accuracy rate of 95% and 400 lines per shift.
Dealt mainly with Medico legal files of CMC, and New England hospitals.
Worked in the credit card division.
Dealt with documentation collection.
Implemented training for new recruits.
Cold calls made on a daily basis and targets achieved.
Web Designing and Web Programming