HR Lead
United Technologies Corporation
Total years of experience :18 years, 3 Months
Spearhead various complex HR operations, such as talent acquisition, performance management, employee relationship management, coaching and counseling, investigation of employee complaints, and policy development in compliance with federal employment law. Design policies, procedures, process flows, and organisational charts within human capital. Improved process flow and created detailed reports on resourcing. Conduct audit for human resource management system by collaborating with quality assurance and risk management while developing audit tracking, reporting, and training session for new teams.
• Direct a team for talent acquisition, employee relations, payroll, performance management and compensation and benefit while measuring teams’ productivity and maximising efficiency for two entities namely; Carrier and Otis - UAE.
• Enhanced process efficiencies through technology improvements and implementation cost-effective, competitive compensation and rewards plans to attract and retain the high-performance talents.
• Presented expert insights as a SME to implementation team regarding SAP HCM Module, including PA, OM, TM, and Payroll while upgrading SAP HCM modules to streamline HR business processes.
• Enhanced employees’ contribution towards achievement of company’s goals by identifying training needs through analysis skill matrix for different positions and comparing existing level of competencies.
• Recommended effective strategies to counsel management and leaders on disciplinary issues, including misconduct, policy practice violations, performance plans, corrective actions, and termination.
• Led re-structuring strategies with best practices to meet evolving business goals across entities. Created and delivered resource tools that aligned objectives with KPIs.
Spearhead various complex HR operations, such as talent acquisition, performance management, employee relationship management, coaching and counseling, investigation of employee complaints, and policy development in compliance with federal employment law. Design policies, procedures, process flows, and organisational charts within human capital. Improved process flow and created detailed reports on resourcing. Conduct audit for human resource management system by collaborating with quality assurance and risk management while developing audit tracking, reporting, and training session for new teams.
• Direct a team for talent acquisition, employee relations, payroll, performance management and compensation and benefit while measuring teams’ productivity and maximising efficiency for two entities namely; Carrier and Otis - UAE.
• Enhanced process efficiencies through technology improvements and implementation cost-effective, competitive compensation and rewards plans to attract and retain the high-performance talents.
• Presented expert insights as a SME to implementation team regarding SAP HCM Module, including PA, OM, TM, and Payroll while upgrading SAP HCM modules to streamline HR business processes.
• Enhanced employees’ contribution towards achievement of company’s goals by identifying training needs through analysis skill matrix for different positions and comparing existing level of competencies.
• Recommended effective strategies to counsel management and leaders on disciplinary issues, including misconduct, policy practice violations, performance plans, corrective actions, and termination.
• Led re-structuring strategies with best practices to meet evolving business goals across entities. Created and delivered resource tools that aligned objectives with KPIs.
Recommended changes to HR policies and procedures, ensuring achievement of business needs in compliance with local legislations. Supported higher management in effective decision-making process by periodically generating and delivering statistical reports on employees’ retention, training, and development. Ensured HR operations in compliance with the Carrier quality standards and procedures, including UTC Code of Ethics and ISO standards. Contributed to the success of management initiatives and quality projects, such as ACE and ISO.
•Spearheaded the team and led all functions associated with the day-to- day operations related to the Human
Resource department such as recruitment, compensations and benefits, payroll management, employees training & development, aptitude and assessment by making the right choices to deliver excellent results and achieve goals.
•Designed and implemented new recruitment process for UTS carrier and applied new performance evaluation process for F&M resources, introducing synergies between the business and human capital.
•Minimised time involved in searching, interviewing, hiring, and training process by implementing effective HR techniques, such as psychometric tests and assessment centres from selection to placement.
•Assessed candidate’s natural talent by implementing psychometric analysis in recruitment process and administration of psychometric tools.
•Gathered feedback from leaving employees to improve company’s performance, better retain employees, and reduce turnover by conducting exit interviews for all staff levels.
•Implemented wage protection system (WPS) and processed payroll as per the directives of Ministry of Labour (MOL), setting-up salary benchmarking via strong market intelligence across all business units.
• Interviewed prospective candidates to be hired as consultants via initial phone interview and ascertained their background for various junior and senior positions.
• Scheduled evaluations with our consultants with similar skills to evaluate technical depth of candidates.
• Set up client interviews (phone and in person) and advertised for positions on various search engines.
Masters in Human Psychology - Industrial and Organizational Psychology
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