Senior Process Executive till September 18, 2013 in Aetna Insurance Process (Technical Process)
Infosys BPO Limited
Total des années d'expérience :2 years, 1 Mois
• Worked in Infosys BPO Limited from 5 Sep 2011 as a Senior Process Executive till September 18, 2013 in Aetna Insurance Process (Technical Process)
• Promoted as Auditor in March 2012 in Aetna process.
• Got promoted as Senior Process Executive in April 2013.
Auditor (10+ months Experiences): Company: Infosys BPO Limited, Pune.
Client: Aetna.
Designation: Senior Process Executive as Auditor.
Duration: From 1 April 2013 to September 18, 2013.
Process: Technical (C++)
Roles and Responsibilities
• Handling a team of 30 associates.
• Monitoring the performance of the associated on daily basis by maintaining reports and giving instant feedback to them to improve their performance.
• Escalating the issues to the client and see that the problem is rectified.
• Taking Escalations and follow up on the same with the client.
• Product refresher Training conducted for bottom performers.
• Handling team & shop floor escalations calls and providing end to end resolutions.
• Give timely & real time feedback with a view towards improving Operational and individual efficiency.
• Maintaining good relationship with the clients and ensure that their requirements are met.
• Preparing useful trackers to decrease the time for production.
Technical Skill
• 2011: BSC Computer Science with 64% from Vasundara Degree College (Kakatiya University)
• 2008: Intermediate with 81.3% from Vivekananda Junior College.
• 2006: Secondary School of Education with 78% from Fatima Convent High School.