Branch Manager
HDFC BANK LTD
مجموع سنوات الخبرة :18 years, 9 أشهر
Retail Banking and Business Development:
Handling & monitoring retail branch according to priority.
Formulating and effectuating market entry strategies relevant for enhancing business growth in the financial services sector.
Identifying opportunities in the market and utilizing company strengths to establish business presence.
Mapping business requirements for process enhancements and translating the same into functional specifications.
Managing & checking daily reports for all the transactional banking of the branch.
Banking Operations:
Compliance and Operational Risk Manager of the Branch so as to ensure its strict adherence and meticulousness in the operational aspects of Branch Banking.
Accountable for day to day smooth & error free execution of the functions and duties associated with branch operations, branch administration, risk management, audit/compliance & control framework and customer service.
Adhering to banking compliance, KYC norms, AML norms and Customer Due Diligence (CDD) with regard to account opening of Liability and Asset Accounts with zero leakage of income and satisfactory audit rating.
Ensure IT audit in process.
Strict adherence to Risk and Control Assessment Process.
Primary auditor & controller of the Branch to the extent of reviewing, tracking, monitoring & self-auditing of various records in the branch and also to attend to all audit comments and its proper rectifications, if any and also reporting of CTR and STR.
Relationship Management:
Handling customer queries for better turnaround time (TAT) and customer satisfaction.
Identifying prospective clients, generating business from the existing clientele to achieve business targets.
Interacting with the clients on a regular basis and providing redressal to all their queries.
Team Management:
Leading, mentoring & monitoring the performance of team members to ensure process efficiency and meeting of individual & group targets.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
Provide motivation and skill development of team members to facilitate target achievement and raise lead conversion levels.
Personal Banker Authorizer
Heading Branch Operations and related compliance and administration
Taking care Retail Banking Operations
Officer - Banking Oerations
Economic Research with special reference to Public Finance
University Topper
First Class