PMP® - IT Project Manager
IBM India Pvt. Ltd
Total years of experience :18 years, 2 Months
Managing and delivering a range of complex projects across the group
Liaising with and management of relevant stakeholders to ensure successful project delivery
Building client relationships and conducting business development activities, including preparation of proposals and bids
Working closely with small and large project teams and contractor groups to ensure project requirements are met
Provide leadership and planning, and coordinate the resources for each job including inputs from other offices, sub-consultants and other suppliers and manage all jobs to deliver them on time, within the budget
Opportunities to develop project management/project director, and people management skills.
IT, Last Employer - Islamic Online University, Qatar (Nov - May)
•Lead the IT team which develops and designs the Educational Programs online for the university
•Manage both the IT Hardware and Software Aspect of the Institution
•Bring in new developments to the IT Infrastructure (Introduction of Backup Servers, Buying of domains, Setting up of child domains for every new educational programs
•Manage the IT software Team to develop the coding and database for the new and existing programs. Manage the design of Webpages and Web content for the Programs.
•Develop ITIL based documents for the Programs, the process and procedure involved
•Develop and design recommendations for the implementation of programs on the basis of ITIL
•Conduct Team meetings and participate in Managerial Meetings to discuss the growth and the necessities of the organization
•Task Management, Incident Management, Service Management, Change Management and People Management are the primary activities.
•Co-ordinate between departments regarding the incidents and their respective urgencies
Incident Management - ITSM
•Support the delivery of end-to-end services in line with customer and internal SLAs/KPIs.,
•Support a team of Incident Coordinators delivering the Incident Management process to one of the major accounts in the organization,
•Accountable for managing the Incident flow and escalation matrix
•Work closely with both the local and global delivery units and account service teams.
•Participate in client reviews and meetings on major incidents and critical situations
Sr. Specialist - Training,
•Responsible and accountable for the improvement of technical and communication skills of associates directed towards Client Metrics and other organizational objectives.
•Build credibility, establish high standards, and maintain business communication with clients, Top Managers, Team Leads/Supervisors and associates.
•Perform Root cause analysis to identify the areas of improvement and to device appropriate action plans and training modules.
•Define and initiate Quarterly plans, and co-ordinate with Operations Managers in managing training schedules, coaching and weekly audits on the performance of the floor, while working to ensure the ultimate success and acceptance of the program.
•Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
•Coach, mentor and lead personnel within a technical team environment.
•Prepare and Present periodic Dashboard reports on the current program, future opportunities and client issues.
•Honored by the program, participated in Interview Panels throughout, in bringing value added resources thereby to meet the capacity plans and quality needs.
•Responsible and accountable for the performance growth of transition and nesting teams which fine-tuned my leadership skills & people management.
•Have won numerous awards and recognition from Clients & Senior Management for Best Team and floor Management
Handle technical issues on Broadband and Wifi connections for Bellsouth Fast Access ISP, troubleshooting, problem solving, overall analysis and provide resolution
•Knowledge expertise on resolving more number of issues related to Client OS.
•Stood by the values of the organization and gained customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
•Delivered consistent performance as a topper through Quality service
•Have won many Awards and recognitions for my good work.
Degree - Masters of Business Administration in Technology Management, a 2 year Part Time program Some of the Papers include, Management Concepts, Marketing Management, Human Resource Management, Finance Management, Statistical Management, Business Economics, Technology Commercialization, Technology Transfer, Project Management, e-Business Management, Organizational Behavior, Applied Operations Research, Business Research Methodologies, Total Quality Management, Inventory Management, SDLC, PDLC, Business Communication, etc.,
Degree - Bachelor of Engineering in Computer Science & Engineering, a 4 year full time program Some of the Papers include, RDBMS, Database Management, Operating system, Network Architecture, Artificial Intelligence, Data Modelling, Data Warehouse, Discrete Mathematics, Numerical Methods, Microprocessor, Compiler, Programming languages such as Pascal, Cobol, C, C++, Java etc., Cleared all the papers on the first attempt with 72% aggregate
URL removed due to policy violation. Please contact support for further information.