I.T Network Engineer
FAST Consortium- Riyadh Metro
Total years of experience :11 years, 11 Months
Provided I.T support to project stakeholders having 2000+ users at Head office and 50+ remote sites in Riyadh.
• Managed User connectivity’s; LAN; WAN; Data Center; VPN; VoIP and Wireless Connectivity’s.
• Meeting with clients for translating business needs into technology requirements that support business objectives.
• Proactive monitoring, technical documentation; route-cause analysis and bandwidth utilizations reports.
• Supervising Networks; Systems & Data Center maintenance.
• Analyze problems and discover the best ways to solve them
• Develop and implement strategies to achieve organizational goals
• Communicate clearly to superiors and give understandable instruction to subordinates
• Allocate resources effectively to reach organizational goals
• Lead and motivate teams to promote efficiency and effectiveness
• Desktop Anti-Virus security maintenance to avoid end users threats.
• Managed Contact Centers technical services included PRI’s, SIP, PBX, IVR, Avaya Aura Application and Cisco Network.
• Managed day-to-day Avaya operations to ensure quality customer service and provides support to the CC agents.
• Vendors coordination, Projects implementation, Quarterly preventive maintenance and managed Agent skillsets.
• Complied and followed different policies to ensure routine and emergency changes are logged and approved.
• Enterprise level planning, designing & implementation of various Network and Security solutions for different entities of Al Toukhi Group like Al Toukhi Engineering & Construction; Saudi Transformers Company Limited; International Industrial Tools Company; Advanza; Saudi Switches & Sockets, INDICO etc.
• Responsible for installation, configuration and management of all corporate LAN/WAN data infrastructure. This includes Data Center, routers, switches, ASA’s (firewall plus VPN), Access points, wireless Repeaters, Polycom Video conference and PBX system using media WIFI, leased lines, Satellite links, and fiber optics.
• Managing Routing environment OSPF and BGP.
• To monitor network to ensure network availability to all system users and if require perform necessary maintenance.
• Builds standard documents, design guidelines, SOP and weekly reports for network infrastructure.
• Budgeting and planning for the deployment of any new systems and network sites.
• Meeting with vendors and management for upcoming projects and different operational issues.
• Take ownership to ensure resolution of all the incidents as per SLA’s
• Commitment to work 24/7 on call basis (on weekends and after COB)
• Managed LAN and WAN networks comprising of Data Centers, Call Center, MSCs, Customer Care Centers and other offices using media RF links; fiber optics; microwave links; Frame Relay; E1’s
• Managed 500 + nationwide network devices including routers, switches, access points, ACS, ASA, FWSM, IPS, SWG etc. with other team members.
• Supported VPN connectivity using Cisco VPN Concentrator 3030, ASA 5520 and Netscreen SSG 550-M devices.
• Managed Routing Environment OSPF, BGP.
• Responsible for root-cause analysis and post mortem reports.
• Managed Video Conferencing for Vice Presidents and Directors.
• Maintained Technical Documentation, Inventory; SOP, Network Flow Diagrams.
• Coordination with vendors and management for upcoming projects and different operational issues
• Managed nationwide Enterprise Data Network LAN and WAN consisting of Data Centers, Business Centers, Franchises, offices locations and call centers connected through Fiber Optic, DSL, VPDN and RF links. IT Network infrastructure includes all Core & Edge Routers, Switches, Firewalls (ASA, PIX, FWSM), VPN Concentrators, Wireless LAN Controllers, Access Points, Cisco IPS, ACS, Cisco IP Telephony and Tandberg VC Equipment.
• Managed Routing Environment OSPF, GRE Tunneling, QoS and BGP Multihoming.
• Analyzing and troubleshooting daily network operations problems as they occurred remotely or Data Center.
• Time to Time Coordination with Cisco TAC regarding troubleshooting and RMA for faulty equipments.
• Managed SOP, CCF (Change Control Form) and Work Plans.