Team Lead (IN Solution & Support)
Nokia Siemens Networks (Bangladesh)
Total years of experience :8 years, 8 Months
Nokia Siemens Networks (Bangladesh) Jan, 2011 - Onwards
Address: Santa Western Tower (14th Floor), 186, Bir Uttam Mir Shawkaht Ali Road, Tejgaon, Dhaka 1208
Title: Team Lead (IN Solution & Support)
Department: APAC BD OBS SCA
Role: IN Solution and Care Support
Achievements
• Completed Phase 7 project successfully
• Successfully Roll out Package C, DEF in BL network without a single disaster
Responsibilities
• Responsible for end-to-end delivery of the project and considered as the technical owner of a project.
• Designs and executes the technical solution in customer project with medium complexity and risk.
• Leads project technical teams when required to deliver integration, operations or performance relating services.
• Manage technical projects and technical escalations for NSN-CARE department and tasks
• Handle customer and able to solve their technical queries
• Planning and managing execution and reports assigned projects (SW/HW upgrades and updates, change deliveries, retrofits, etc (Charging and provisioning streams)
• Contributes in creating needed service scope at Care Agreements
• Assists Care Program Manager in Care service delivery by: o establishing operating practices
o creating and updating Care Schedule
o reviewing activities ongoing at Care Team
• Be the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations
• Liaise closely with customer's technical management to ensure close relationship to customer needs
• Monitors and reports customer's life network performance and acts to ensure network's availability including e.g. customer SLA fulfillment
Ericsson (Bangladesh) Nov 2008 - Dec 2010
Address: SMC Tower (2nd Floor), 33 Banani C/A, Dhaka -1213, Bangladesh
Title: Team Lead (Charging System, VAS and OSS)
Department: Competence Domain - Business Support System
Project: AIRTEL Managed Service
Role: Back Office
Achievements
• Certified Services Engineer-Experienced as Global certification
• Selected as Employee of the month August, 2009 in IN domain
• Successfully upgrade CS3.0 to CS4.0 following nodes VS, AIR, SDP
• I rewarded employee of the week 10 times in 2009
• I have successfully implemented all Business configuration of WARID/AIRTEL without a single disaster
• DST implementation and Fallback project
• Uploaded 7 very useful KOs which are also worldwide recognize from Ericsson employees
• Revamp of Consumer Segment Products of AIRTEL (Re-Branding) - launched in a single hand
• Successfully Launch IR, Monthly bonus offer, Balance threshold Notification project of AIRTEL
• Implement EVS tools to decrypt voucher activation code.
• Made scripts for calculating Revenue Report and Performance Management Report
Responsibilities
• Leads investigations in conjunction with the system design and support engineers. Assists and guide other engineers to ensure correct working methodologies
• Responsibility for performance and improvements in the IN, VAS, OSS competence area through Audit, RCAs and different statistics logs
• Developing and improving service delivery processes, methods and tools according to BUGS process as defined in assignments from Product Life Cycle Management.
• Fault Management (FM) and Performance Measurement (PM) or different servers
• Analyzes and troubleshoots Customer Service Requests (CSR) and Trouble Tickets (TT)
• Handles emergency calls and 24X7 supports in competence domain Intelligent Network (IN)
• Maintain system configuration records for SW, Market Features and Network Configurations for assigned customer
• Implementation of the IN and Charging System upgrade/Update and expansion activities.
• Implementation of proactive maintenance procedures
• Performing all activities necessary to ensure In-Service Performance objectives for the assigned customer are achieved.
• Technical involvement in projects working on Intelligent Network (IN) Products
• To Provide Technical Support of IN, VAS and OSS Nodes for Telecom Operators.
• Maintain system configuration records for SW, Market Features and Network Configurations for assigned customer.
• Installation, up-gradation & Integration as part of Project.
• Feasibility analysis and implementation of different marketing promotion & Business configuration of AIRTEL
• Calculate and evaluate the necessity of new S/W & H/W update/upgrade for Service Layer expansion
• Subject Matter Expert (SME) on Customized standards, rules and restriction information. And ARIS Process tools.
• Assist/Support Process Owner in New Method, Process development and Improvements to the processes
• Be the interface towards MS TOP Strategic Service Delivery Manager Centrally.
• Compile regular KPI reporting, coordinating with other management function (Front Office Manager, Back Office Manager) for the input.
• Process alignment with MSDP deployment and maintenance
• Keep in close contact with Ericsson SLS (Second Line Support) for complex and critical issues
Ericsson (Bangladesh) Feb 2007 - Nov 2008
Address: SMC Tower (2nd Floor), 33 Banani C/A, Dhaka -1213, Bangladesh
Title: Services Engineer
Department: Network Operations & Support Center (NOSC)
Project: WARID Managed Service
Role: Shift Team Lead, Front Office
Achievements
• Rewarded as "MO Best Buddy" awards in August, 2008
• Always given "Excellent" in my every Individual Performance Measurement Report throughout the year
• Developed AutoSMS tools for send SMS external alarm to Field Maintenance concern which was being very much effective Front Office operation.
• Developed Trouble Tickets System for Managed Operation
• Developed Send SMS through SMS channel.
• A lot of Scripts are running which is developed by me, is betterment view of the network
Responsibilities
• Lead a team of 8 Front Office Engineers to ensure high availability of 2.5G WARID Network (RAN, Core, IN, VAS, MPBN)
• Day-to-day Alarm monitoring and first level restoration in IN/VAS/Core nodes unsolved problems are escalated to the 2nd level engineering team
• Fault management of network. This involves activities such as troubleshooting, root cause analysis, Multi-vendor escalation and management.
• Being in control of network status and network activities, being able at any time to understand and report on traffic / service degradations and restoration activities.
• overall network performance values being measure and inform it to higher management
• Assist with the proactive review of fault, restoration, error, fault and performance trends, driving continual improvements into the network and organizational processes.
• Approval of different planned activity of the network and monitoring activity status as well
• Notification / Escalation of Major / Critical network failures
• Supervising health check of all Core Nodes during shift and taking necessary action after the analysis of derivation.
• Submission of daily reports to TOP management of AIRTEL network
Jubok Phone (Bangladesh) Oct 2006 - Feb 2007
Address: UDAY Tower (19th Floor), Gulsan-1, Dhaka -1213, Bangladesh
Title: Senior Engineer (IN, VAS & Billing)
Department: Core Network Operation
Achievements
• Installation, Commissioning, Integration of EMI (Equal Monthly Installment) system and UAT with vendor.
• Installation, Commissioning, Integration of E-Topup (Electronic Recharge) system and Finally UAT with vendor. I leave company before launch.
Responsibilities
• Supervising Installation and Commissioning of IN system in the platform as well as perform UAT.
• Maintaining the IN system & co-ordinate the interaction with different user departments.
• Understanding & Managing the Signaling SS7 Links and the IVR CICs & announcements.
• Provisioning subscriber in IN with detail subscriber information.
• Defining COS, Tariff plan and attributes to provide enrich features to subscribers.
• Planning for trunk group with different network elements like MSC, VMSC, SMSC etc.
• Perform Preventive Maintenance
• Supporting the 'Customer Care' by solving the technical problems of subscribers complains and maintaining the Database for the subscriber.
• Ensure availability of active spare cards for equipments
• Train up personals for monitoring the Network node.
• Involved in Total IN System Configuration for Postpaid System
• Handled the EMI and Multi Wallet Product.
• Involved to prepare and implement VTP or upcoming district or new coverage area of TBL
• Collection of data from shift-in-charge and prepare 3 daily report on daily call of Customer Complain
➢ Fragment Allocation in Distributed Database
Developersi Jan 2005 - Oct 2006
Address: 3rd Floor, Bannai Super Market, Banani, Dhaka, Bangladesh
Title: Application Programmer (Part Time)
Department: Software Division
Achievements
• ATN Bangla Transmission Scheduling Software for transmission software using Visual Basic and SQL Server 2000
• Teaching Evaluation Rating (TER) software for Asian university of Bangladesh using ASP
Responsibilities
• Requirement collection, Analysis and Software Design
• Testing and fixing errors in software
• Software development and implementation
• Developed some different project using MSSQL, VB 6.0, PHP, MYSQL and J2EE
Achievements
• Published Thesis paper:
Binary tree structure for ADHOC network
Fragment Allocation in Distributed Database
• Programming Contest
Coach: ACM ICPC Dhaka site, 2006 Team name: AUB Xtreme.
Coach: EWUIPC, 2006 Team name: AUB Gold.
Coach: ACM ICPC Dhaka site, 2005 Team name: Pathfinder.
Participants: ACM ICPC Dhaka site, 2002 Team name: AUB A.
• Member of Different Sub- committee
• Former President in Asian University Computer Club (AUCC) .
Responsibilities
• Teaching there the following subjects
-Internet Programming
-Computer networks and wireless communication
-JAVA programming
-Operating System
-Object Oriented programming
• Organize various Seminar, Workshop, Programming Contest and cultural activities
Responsibilities
Teaching there the following subjects for B.Sc. (Hon’s) under National University
-Programming Language
-Computer networks and wireless communication
-Computer Architecture
-Operating System
-Object Oriented programming
-Microprocessor and Micro controller
Till Styding
Stood First According to Merit