rawad zahreddine, Operations Manager

rawad zahreddine

Operations Manager

Bindawood

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Computer Science
Experience
17 years, 1 month

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Work Experience

Total years of experience :17 years, 1 month

Operations Manager at Bindawood
  • Saudi Arabia - Jeddah
  • My current job since August 2021
Operations Manager at UCCM
  • Lebanon - Beirut
  • March 2019 to June 2021
Operations Manager
  • Egypt
  • January 2017 to January 2019

A supermarket chain that also provides homegrown products for everyday living.
Main job responsibilities:
•Provide solutions that address performance issues in a timely and effective manner
•Monitor the activities of the customer service department of the stores to ensure a satisfied clientele
•Contact store managers and other retail staff to communicate relevant information
•Mentor and motivate sales staff to put in their best to achieve financial goals
•Develop and implement budget and plans for retail operations
•Visit stores to ensure efficient and effective management as well as high performance sales
•Develop policies for the merchandising of goods in retail stores
•Monitor inventory levels to determine the need for stock supply at each retail outlet
•Set and regulate product pricing using results of market and demand analysis

Area Manager at Awlad Ragab
  • Egypt
  • January 2013 to January 2016

Responsible for 9 stores in Cairo, Porto & Sharm El Sheikh.
Main duties and responsibilities were:
•Help prepare and implement all company rules and regulation and making sure that they are applied in all stores
•Respect deadlines and assure projects are present on time
•Achieve sales budget
•Analyses results based on figures and providing solutions
•Train all store managers (technical and theoretical)
•Train all employees to understand the job profile
•Decrease shrinks as per the norm
•Lead & monitor stores inventory
•Control store stock level
•Implement supplier contract and agreement
•Tackle high expenses area and find solution to decrease it
•Guarantee high products quality
•Assure high standards
•Achieve high level of customer service

Senior Store Manager at TSC signature (Sultan Center)
  • Lebanon
  • January 2010 to January 2013

Responsibilities and main duties:
•Ensure that the sales outlets are run efficiently and effectively in accordance with the agreed performance level.
•Assure customer-shopping experience is mixed with educational component to have product knowledge & brand loyalty
•Ensure fine-quality products are displayed
•Present best food quality and food display
•Achieve excellent customer service and high customer relation
•Assisting Operation manager in special project
•Respect deadlines and assure projects are present on time
•Achieve sales budget
•Analyses results based on figures and providing solutions
•Achieve high level of customer service

Store Manager at TSC (Sultan Center)
  • Lebanon
  • January 2008 to January 2010

Responsibilities and main duties:
•Ensure that the sales outlets are run efficiently and effectively in accordance with the agreed performance level.
•Achieve sales and profit margins in a consistent and continual manner.
•Ensure that the employees are selected professionally and developed systematically to perform at the highest level.
•Ensure that the customer's inquiries and requirements are met efficiently and effectively.
•Ensure that overall store and equipment are maintained at the highest operation levels

Management Trainee at The Sultan Center
  • Kuwait
  • January 2006 to January 2008

Responsibilities and main duties:
•Trained on company policy and procedure and job Profile
•Training all store departments & functions responsible
•Acting as

Education

Bachelor's degree, Computer Science
  • at American University of Science and Technology (AUST)Management Information System
  • January 2001

, An affiliate to the State University of New York,

High school or equivalent, Computer Science
  • at American University of Science and Technology (AUST)Management Information System
  • January 2001

, An affiliate to the State University of New York,

Specialties & Skills

Managing Groups
Problem Analysis
Daily Operations
Project Management
QUALITY
BUDGETING
CUSTOMER SERVICE
INVENTORY MANAGEMENT
MARKETING
MERCHANDISING
POLICY ANALYSIS
PRICING

Languages

Arabic
Expert
English
Intermediate
French
Intermediate