Rabe'a Mari, Senior Business Analyst – EMEA Life Cycle Coordinator Global IT – Operations & Supply Chain – L3

Rabe'a Mari

Senior Business Analyst – EMEA Life Cycle Coordinator Global IT – Operations & Supply Chain – L3

Cargill

Location
Jordan - Amman
Education
Bachelor's degree, Information Technology
Experience
21 years, 11 months

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Work Experience

Total years of experience :21 years, 11 months

Senior Business Analyst – EMEA Life Cycle Coordinator Global IT – Operations & Supply Chain – L3 at Cargill
  • Jordan - Amman
  • My current job since December 2018

- Focuses to deliver solutions that meet business goals
- Working on ARM (Application Rationalization & Modernization)
- Working closely with business partners & architects
- Establishes a common communication channel with both external and internal stakeholders to ensure delivering projects involved in
- Analyses data and reports to support design and testing teams to reach business satisfaction on running projects and small works
- Participating in business decision discussions related to business values and processes
- Perform all tasks related to assets life cycle, including eliminate high and medium risk cases, application modernization and LC projects and activities
- Working in process flow chart updates

Main projects:
- Equus (MADJV project)
- Fairplay (CNC - Formulation)
- MIDAS (GEOS - Plant expansion)
- Dragon (CFMETA)

Regional MIT Engineer - IT Site Manager at Cargill
  • Jordan - Amman
  • October 2015 to November 2018

- Global IT team member in the manufacturing IT scope
- Involved in plants support over EMEA region
- Application owner and supervision
- IT projects coordination
- IT budget preparation
- Network Segmentation
- Virtualization
- Backup (EMC & ioSafe)
- Escorting vendors
- Asset decommissioning/disposal process
- DR Testing

Main projects:
- Philadelphia (Plant expansion)
- Building server and switch room
- Genetec CCTV implementation
- Bartender implementation across multiple locations

IT Consultant at Cargill
  • Jordan - Amman
  • February 2014 to September 2015

- Communicate with Global IT team globally across EMEA
- Manage servers and backups
- Manage e-mails and PST backups
- Manage print server with multi-functional network printers
- IT procurement locally and globally as well
- Lead and initiate IT projects and tasks
- Trait, support, and on-boarding employees on IT
- Manage SAN devices and Backup offsite replications
- Troubleshooting IT issues over an IT managed services
- Manage and support Avaya IPT
- Manage, monitor and configure virtual machines
- Participate in DR testing
- Manage Synology & ioSafe Disk-stations
- Site migration
- PMI, being the IT technical point of contact to projects:
1. Site migration (moving from Provimi to Cargill)
2. Network life cycle - CNET & Guest wifi implementation

IT Department Head at UMIC
  • Jordan - Zarqa
  • April 2007 to December 2014

Responsible for all IT duties, including management, development, training, and consulting. In addition to local ERP application administration.

1. Manage, coordinate, and support local ERP modules: Finance, HR, Warehouse, Absence, Manufacturing, Purchasing and Sales.

2. SQL advanced tasks (create & drop users, views and database objects alter) with backup and scripts. Moreover, performing SQL & data base import/export tasks

3. Member of the yearly commission budget preparation

4. Lead a project to install a CCTV system for both PTZ and internal/external cameras, over both DVR & NVR devices, publishing it over internet to enable system on mobile applications

5. Perform all IT procurement tasks for all IT stuff including servers, computers, network devices or licenses

6. Shares system admin and shareholders meetings facilitator

On Call Technical Support Engineer at Ameer Company for Computers
  • Jordan - Zarqa
  • April 2003 to July 2008

My position is a part time one, as a SW & HW troubleshooter in addition to PC assembling & cashair registery .
I can build NW's for customers and setup internet connections, with a full help disk support

Network Engineer at Kingdom Schools
  • Saudi Arabia - Riyadh
  • November 2006 to March 2007

In-charge for all IT and networking related tasks including:

- Manage schools’ servers: Active Directory, Windows Server 2003, ISA 2004, Exchange 2003, Application, Print and IP telephony

- Participate in a critical project to migrate schools’ servers from 2003 server operating system to 2008 R2 and to upgrade ISA 2004 to 2006. In addition to install & configure MacAfee (server/clients) antivirus system manager

- Provide IT training and end users support for network related incidents and manager/monitor network logs and connections

IT Help Desk Assistance at UMIC
  • Jordan - Zarqa
  • June 2004 to November 2006

Computers, laptops and monitors maintenance, customer care, cashier registry and help desk for clients.

Install, configure and support routers, access points and networks

Network troubleshooter at Balqa' applied University Computer Center
  • Jordan
  • September 2001 to June 2002

I was help my poss in the troubleshooting and checking the connection for the networks in the collage labs .

Education

Bachelor's degree, Information Technology
  • at Balqa' Applied University
  • June 2003

An IT professional, with more than 15 years of experience at various IT fields, and more than 10 training courses and certificates in major IT sectors : Windows Server, MCITP, MCSA, CCNA, ITIL, A+, Network+, SQL, ... etc. In addition, I have a huge base of knowledge on the management fields, especially in organizational behavior principles, strategic management and the Kaizen roles. I have an excellent knowledge of networks, servers and computers in both hardware and software to perform maintenance and advance tasks. At the other hand, I had a good experience in the ERP solutions support, training and implementation. I have an excellent reporting and managerial skills; also, I am a very good team player.

Specialties & Skills

Windows 7
Windows Server 2008
Management
Computer Hardware Troubleshooting
Software Troubleshooting
Hard Ware Troubleshooter
Microsoft office up to 2013
ERP Implementing
Windows 7, 8, 10 & 2012 Server
Windows Server 2008 R2
System Admin - Active Directory
Plant IT
Service Desk Management
Servers
Migration
Project Management
system administration
Agile Projects Methodology
Application Modernaization
Project Managment ( PMP )

Languages

Arabic
Expert
English
Expert

Memberships

CCNA
  • Client
  • September 2001
CNAP
  • Client
  • September 2001
JCS
  • Client
  • February 2005

Training and Certifications

Exchange Server 2010 (Training)
Training Institute:
Pioneers Academy
Date Attended:
May 2013
Duration:
40 hours
Kaizen (Training)
Training Institute:
EuroJordanian Advanced Bisiness Institute (EJABI)
Date Attended:
May 2014
Duration:
12 hours
Microsoft Windows Server 2008 R2 & Infrastructure (Training)
Training Institute:
Pioneers Academy
Date Attended:
September 2012
Networks and computer maintenance and troubleshooting (Training)
Training Institute:
Balqa Applied University
Date Attended:
April 2001
Courses in stratigic management and organizational behaviour (Training)
Training Institute:
Hashimate University
Date Attended:
October 2011
SQL, Oracle Forms and Reports (Training)
Training Institute:
NTC Center
Date Attended:
September 2010
Microsoft Applications (Training)
Training Institute:
Al-Dawli center
Date Attended:
January 1998
Microsoft windows 2003 configratin , ISA , AD and advance XP (Training)
Training Institute:
Compu Base International
Date Attended:
March 2005
Advance CISCO routers and switchs programming and monitaring (Training)
Training Institute:
Balqa Applied University
Date Attended:
January 2002