Talent Management Specialist
Brother International
Total des années d'expérience :10 years, 10 Mois
Brother International Corporation Bridgewater, NJ
Talent Management Specialist, Learning & Development, HR September 2015-Present
• Partner with HRBP and L&D Director to develop the business strategy by identifying and prioritizing processes.
• Conduct pilot testing for newly developed e-Learning courses and perform quality checks to ensure content is in compliance.
• Produce and present reports and metrics to monitor and assess effectiveness, compliance, and relevance of programs and curriculums including written interpretation of analytic results for HR VP.
• Identify and implement learning interventions for learning and development team.
• Manage the LMS for the Americas & LatAm,
• LMS subject matter expert, serve as an expert resource on LMS and training processes.
• Collaborate with colleagues in other departments to determine yearly training goals.
• Manage vendor relations for data feeds related to development and legal training for 1, 400 Employees.
J.P Morgan Chase & Co. New York, NY
Asset Management Global Product & Platform Project Manager, HR June 2014- Present
• Partner with project lead to design and administer on a training project plan: manage project variables to deadlines; identify work and process gaps, and communicate and resolve issues early.
• Provide learning and development expertise in developing plans to support key business projects focused on on-time and high quality execution.
• Work collaboratively with lead, instructional designer, subject matter experts and training coordinator to create and deliver training strategy, training materials, as well as post training assessment tools and processes.
• Manage and track all tasks related to Learning Management System (enrollment, attendance, assigning training)
• Schedule meetings around stakeholder availability, and send outlook invitations and supporting documentation.
• Pull and format enrollment data and reporting from Learning Management System.
• Maintain and organize electronic files on share-drive to optimize ease of information sharing and retrieval.
J.P Morgan Chase & Co. New York, NY
Corporate & Investment Bank Human Resources Training Operations Specialist June 2013- June 2014
• Complete incoming requests from Corporate and Investment Bank Trainers.
• Input course, class, and mandatory training set up requests into J.P. Morgan Chase's Learning Management System consistently and accurately within SLA.
• Support employee programs/trainings, including scheduling, booking rooms, etc on a monthly basis.
• Update course details, change class dates and cancel classes upon request.
• Create assessments using appropriately identified tools for course and class surveys.
• Process invoices resulting from vendor support costs. Enter invoice details into budget spend tracking sheet.
• Run statistical reports as requested by Trainers.
• Support special projects and provide onsite administration support as needed.
American Telephone & Telegraph (AT&T) Piscataway, NJ
IT - MIS Lifecycle Senior Agent, Subject Matter Expert Intern October 2011- June 2012
• Nominated by management as Team Events Leader: managed multiple fundraising and team building opportunities.
• Assisted in the management hiring/interview process, along with work tactics that meet program goals and objectives.
• Carry out training, plan curriculum, & coaching to new hires.
• Prepare and analyze reporting data for management accurately and to timescales.
• Provide day to day support to T1 & T3 clients by answering and resolving inquiries.
• Authored a comprehensive training manual from start to completion.
• Negotiate and coordinated high-value client escalations.
• Handle all non-contracts impacting MACD requests that includes routing, all government MACD requests, scrubbed configurations and consumer database changes.
• Create approximately 100 tickets/day via AOTS for a change in the Access Control List's, routing protocols, and all contact changes based on customer requests.