Raeed Bakhurji,

Raeed Bakhurji

Location
Saudi Arabia - Khobar
Education
Bachelor's degree, Computer Science
Experience
12 years, 9 months

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Work Experience

Total years of experience :12 years, 9 months

  • My current job since January 2020

International systems engineering.
SBDCP IT Operation Manager.(Saudi British Defense Co-operation Programme)
 Ensure data is handled, transferred or processed according to
legal and company guidelines.
 Ensure and maintain Al IT operation within the agreed KPIs
and SLAs
 Manga and review the performance of team leaders, system
engineers and other IT staff Kingdome wide.(Eastern Rejoin- Riyadh-
Tabuk)
 Develop and update IT processes and procedures.
 Maintain and monitor Suppliers performance.
 Maintain and monitor Software Licenses.
 Provide weekly and monthly reports to stakeholders.
 Review and approves change requests
 Monitor projects within Operations and provide support to
project managers.
 Handles escalation form both (Customers - Team leaders )
 Response to all Customer Satisfactions reports and ensure the
proper follow up is made.
 Controls Costs and budgets related to IT operations.
 Oversee Upgrades and Installations.
 Interview, select, train, assign, schedule, coach, counsel and
discipline employees.

IT Project Manager
  • January 2018 to January 2020

International Systems Engineering.
Dammam - KSA.

Technical Support Analyst Eng at Dhahran-KSA
  • January 2013 to January 2018

International Systems Engineering.
Dhahran-KSA.
Eastern region operation Team Leader.
 Assigned as acting Regional Service Delivery manager.
 Managing business process that is related to the IT operations
on site with in the ITIL Framework.
 Provide frequent reports to line managers, escalations or
events impact the availability of the service.
 Raise and Change requests.
 Assigning tasks and calls to a multinational team members.
 Maintain High Customer Satisfaction.
 Keeping the team motivated and collaborated.
 Manage and monitor calls and tasks on the system and ensure
compliance with SLAs.
 Measure and report on team’s performance.
 To coach, direct, report and mentor other IT members of the
team and to provide training plans for these people.
 Communicate with Vendors and out sourcing contractors.
 Create and Manage IT operations work instructions and
documentation, So that they are accurate and easily
understandable.
 Submit monthly performance to the customer.
 Review C.Vs and perform job interviews to the new
applicants.
Jan, 2008 - 2013.
International Systems Engineering.

Education

Bachelor's degree, Computer Science
  • at AMA International University
  • January 2007

High school or equivalent, Computer Science
  • at Cuyahoga Community College
  • January 2001

courses: English Classes 1010.

Specialties & Skills

Problem Solving
COACHING
DELIVERY
PROCESS ENGINEERING
SYSTEMS ENGINEERING
ACTIVE DIRECTORY
BUDGETING
BUSINESS PROCESS
CABLING
CUSTOMER SATISFACTION

Languages

Arabic
Expert
English
Expert