Total years of experience :12 years, 9 months
International systems engineering.
SBDCP IT Operation Manager.(Saudi British Defense Co-operation Programme)
Ensure data is handled, transferred or processed according to
legal and company guidelines.
Ensure and maintain Al IT operation within the agreed KPIs
and SLAs
Manga and review the performance of team leaders, system
engineers and other IT staff Kingdome wide.(Eastern Rejoin- Riyadh-
Tabuk)
Develop and update IT processes and procedures.
Maintain and monitor Suppliers performance.
Maintain and monitor Software Licenses.
Provide weekly and monthly reports to stakeholders.
Review and approves change requests
Monitor projects within Operations and provide support to
project managers.
Handles escalation form both (Customers - Team leaders )
Response to all Customer Satisfactions reports and ensure the
proper follow up is made.
Controls Costs and budgets related to IT operations.
Oversee Upgrades and Installations.
Interview, select, train, assign, schedule, coach, counsel and
discipline employees.
International Systems Engineering.
Dammam - KSA.
International Systems Engineering.
Dhahran-KSA.
Eastern region operation Team Leader.
Assigned as acting Regional Service Delivery manager.
Managing business process that is related to the IT operations
on site with in the ITIL Framework.
Provide frequent reports to line managers, escalations or
events impact the availability of the service.
Raise and Change requests.
Assigning tasks and calls to a multinational team members.
Maintain High Customer Satisfaction.
Keeping the team motivated and collaborated.
Manage and monitor calls and tasks on the system and ensure
compliance with SLAs.
Measure and report on team’s performance.
To coach, direct, report and mentor other IT members of the
team and to provide training plans for these people.
Communicate with Vendors and out sourcing contractors.
Create and Manage IT operations work instructions and
documentation, So that they are accurate and easily
understandable.
Submit monthly performance to the customer.
Review C.Vs and perform job interviews to the new
applicants.
Jan, 2008 - 2013.
International Systems Engineering.
courses: English Classes 1010.