Executive Secretary
Aayan Leasing co.
Total years of experience :14 years, 9 Months
1. Plan and organize tasks according to order priority set by General Manager for all
2. Planning and preparation meetings with General manger .
3. Receive, direct and relay telephone, fax and e-mail messages.
4. Type various letters, memos, minutes of meetings e-mails etc
5. Maintain schedules and calendars of the department manager, arrange and confirm appointment
6. Makes travel arrangements prepares compiles and maintains travel ticket and hotels.
7- General Office Administration
8- Managing databases
1. Managing companies payment vouchers and requests.
3. Executive work for the head managers like arranging interviews and bank operations.
4. Managing tickets reservations for managers VIP tickets through diplomatic club.
5- Filing and referencing all facility related documents
6- Maintaining and updating reports (daily, weekly, monthly)
7- Coordinating flow of documents between the facility and the Head Office
8- Handling petty cash, invoices and invoice summaries
9- Monitoring status of material requests, delivery and stocks of various forms required for documentation of work on the facility
10- preparing all memo daily.
1.Answer inbound calls as well as assist customers who have specific inquiries.
2.Build customer’s interest in the services and products offered by the Bank.
3.Provide personalized customer service of the highest level.
4.Update the existing databases with changes and the status of each customer/prospective customer
5.Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
6.Acquire training to gain service and product knowledge on; services or products such as accounts, loans, cards, Al-Islami, branch working hours/ locations, ATM locations, employees within the organization, etc. and be able to conscientiously carry out customer service duties and responsibilities.
7.Portray the positive image of the Bank through professional phone interaction.
8.Obtain and examine all relevant information to assess validity of customer complaints and to determine possible causes, such as system errors/ break down after discussing with relevant departments/units as applicable.
9.Keep records of customer interactions and transactions.
1.The dissemination of all advertisements in national newspapers.
2.Writing, editing news and send them to the newspapers, as well as the preparation of information materials.
3.Contribute in the activation of social communication among the staff of the institution.
4.Create good relations with the public outside.
5.Preparation for meetings and press conferences for the Society, starting from a hotel
6.reservations, print invitations, invite journalists and organization of all the arrangements
7.Print brochures and pamphlets and processing gifts.
8.work to improve the relationship with the media and international agencies.