System Support Engineer
Khaleej Times
Total years of experience :9 years, 2 months
Attending the user calls related to Network, OS and System problems.
Assisting the users over the phone and walk in support as well to resolve their issues.
Providing technical support over the phone for users in the branch offices.
Training and assisting the new users with their routine activities.
Escalating the complicated and critical problems to the seniors and following up.
Managing and Maintaining Servers such as DELL PowerEdge 2600, Dell Optiplex Desktops,
Fujitsu - Siemens Primergy TX 150 S3, Fujitsu - Siemens Desktops like Scenic, Celsius and Esprimo.
Implementing, Managing, and Maintaining Microsoft Windows Server 2000/2003 Network Infrastructure.
Maintaining Windows 2000/2003 Resources and file level securities in both server and client setups.
Installing, Configuring & Administering Windows vista, 2003/ 2000, XP, NT, 98, MAC OS 10, 9 and 8.
Installing, Configuring & Troubleshooting network (LAN), Printers and Scanners.
Implementing, Managing and Maintaining Domains with Group Policies, Trusts and assigning Permissions to users.
Configuring TCP/IP, FTP, DNS, DHCP and Terminal services.
Configuring IIS, ICS in Windows 2000/2003 Servers.
Installing, Configuring, Troubleshooting and updating patches for anti virus software in client machines.
Monitoring reception of pictures and stories from various news agencies like Reuters, AFP, WAM, PTI and AP.
Installation and Configuration of Servers such as Antivirus Server, FTP Server and Print Server.
Servicing & Troubleshooting of Desktops Systems & Hardware Devices.
Maintaining and keeping track of optimum spares required for the support.
Identifying suitable vendor for purchase of computer components, peripherals and software.
Maintaining records and Keeping track of warranty of all the computers spares and peripherals.
Implemented, Managed Networks & Maintained systems on LAN in Windows Environment.
Installed & Troubleshooted branded desktops like Compaq Evo, Dell Optiplex, Compaq Deskpro and Assembled Systems including hardware and peripherals, Laptop Installation & Maintenance, network printers etc.
Handled day-to-day calls related to Desktops, Laptops, Printers & other network related issues.
Calls include network troubleshooting, User support, configuring / trouble shooting desktops clients with Operating System Win 2k / Win XP & MAC and installing / configuring required applications.
Routine Data Backup and restoration on request
Configured FTP Sites in CuteFTP for Data uploading & downloading.
Trained / guided the users in various applications and operating systems.
Discussed with the users about their hardware / software requirements and providing them appropriate resources.
Coordinated with my seniors in various projects.