Rahma Shaaban

Business Analyst/ Quality Control at Iron Labs

• Egypt - Alexandria
• September 2012 to September 2013

• Analysis:
o Prepare questionnaires
o Analyze client Intel
o Analyze client internal processes
o Compare client processes with IRON presented products and services
o Modify either the product or the client processes
o Analyze client problems and find solutions
o SWOT analysis
• Testing:
o Testing products before releasing
o Assure that the solution meet client requirements
o Confirm that products meet internal standards
• Customer Support:
o After sale services; assuring customer satisfaction
o Follow up with old and new customers
• Quality:
o Internally:
 Assure the quality of the process
 Assure the quality of documentation cycle
o Externally:
 Assure quality of services & products
 Assure quality of IRON image
• Market survey
o Diversy Market Survey:
 Collecting data for potential suppliers
 Analyzing collected data
 Filtering collected data
 Selecting specific potential supplies according to Diversy requirements