Sales Engineer
PowerFlow Middle East
Total years of experience :1 years, 10 Months
Company: PowerFlow Middle East (LLC)
P.O.Box 28836 Sharjah - U.A.E
Designation: Sales Engineer
Duration: 01.11.2013 to 04.03.2014 Period: 5 Months
Role and Responsibilities: • Handling walk-in customers, interacting with them in a pleasant and friendly manner.
• Understanding the customer requirements and providing right Products.
• Helping customer by making them knowledgeable in using their products.
• Handling spare distribution.
• Record Sales and order information and report to the sales manager.
• Arrange meeting with clients.
NOKIA CARE
Company: Nokia Care, Kannur, Kerala
Designation: Customer Care Officer
Duration: 09.01.2013 to 30.09.2013
Period: 9 Months
Role and Responsibilities: • Handling walk-in customers, interacting with them in a pleasant and friendly manner, and understanding their complaints clearly.
• Attending all type of customers like ego customer, ignorant customer, friendly customer, and even knowledgeable customer.
• Helping customer by making them knowledgeable in using their products and software.
• Handling spare distribution.
• Checking and updating handset details sending to factory.
• Handling Tele calling Department.
GUARD SURVEILLANCE SYSTEMS
Company: Guard Surveillance Systems, Kannur, Kerala
Designation: Customer Care Officer
Duration: 5.09.2011 to 31.12.2012
Period: 16 Months
Role and Responsibilities: • Providing a total solution to meet customer security needs.
• Attending all type of customers like ego customer, ignorant customer, friendly customer, and even knowledgeable customer.
• Understanding the customer requirements and providing right security package.
• Helping customer by making them knowledgeable in using their products.
• Handling spare distribution.
• Checking and updating device details sending to factory.
• Handling Tele calling Department.
ACADEMIC PROJECTS EXPERIENCE: Company: G' Sons, Kannur
Topic: Organisational study at G' Sons apparels
Synopsis: The main aim of the study is to know the first hand practical knowledge from the company besides the theoretical knowledge. The observations of the overall performance and activities of the individual functional departments of the company is the basic aim.
MS Word, MS Excel, MS PowerPoint, C++, Outlook, Photoshop.
POSITIVE TRAITS: • Believe in team work
• Eager to learn new things
• Adaptable to new situation
English: Read, Write, Speak
Malayalam: Read, Write, Speak
Hindi: Read, Write, Speak
Tamil: Speak.
BBA (Bachelor of Business Administration) Indira Gandhi Institute of Science & Technology Kannur University 2011 C+
HSC ( Computer Science) S N Trust Higher Secondary School Board of Higher Secondary School, Kerala 2007 64%
SSLC Kadambur Higher Secondary school Board of Secondary School, Kerala 2005 73%
Name of the Course Name of the College Name of the University Year of passing Percentage of marks MBA (Master of Business Administration) Indian School of Business Management ISBM Pursuing Awaited