IT Supervisor
TAMAS GROUP
Total years of experience :22 years, 2 Months
• Responsible for managing Servers, VMs, Database, Security Devices, Firewall, VPN, Wired and Wireless Networks including VLAN configuration.
• Responsible for backup and recovery of Servers, Databases and end user’s document files
• Responsible for delivering quality ICT services to all sites
• Responsible for IT Asset management that includes Physical Servers, VMs, Databases, Storage, peripherals, Desktop and laptop, tablets, mobile phones, software, licenses and SLAs
• Responsible for reliable performance and security of IT systems of all the branches and agents.
• Utilize analytical and problem-solving abilities and anticipate issues and create new systems that streamline operations, resolve concerns and improve efficiency.
• Carrying out day-to-day configuration and administration of complete Network infrastructure.
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades network systems by establishing and enforcing policies, and defining and monitoring access.
• Configuration of Active Directory Services, User Creation, Group Policies, Shared Folders and Permissions
• Developed and maintained infrastructure documentation ensuring accurate records
• Administer Domain Names, Websites, Web Host, cPaneL and Office 365
• Facilitate and presents information security awareness within the organization
• Manage & Lead a team of IT Officers providing support for Servers, Storages and Databases in HO Data center and site office servers
• Closely coordinate with System Developers for Monitoring, Database Migrations, Database Upgrades, Installations, Replication, High-Availability, Performance Tuning
• Administration of Alcatel Lucenet IP phones (OmniPCX Office), CCTV installation and Attendance system installation.
• Identify, define and Manage IT plan, budget, operational and strategic planning, including business requirements, project planning, organizing and optimizing the operations, negotiating with vendors and allocation of resources.
• Supervising the installation and maintenance of required computer hardware, software and networking facilities in the organization.
• Responsible for the delivery of quick solution to incidents, and identify corrective action to deliver improvements and to reduce incident re-occurrences.
• Responsible for managing corporate Telcom, Mobile accounts and all IP-PBX equipment.
• Provide documentation of IT processes, security policies, diagrams & service manuals
• Provide procurement service of ICT components and services needed in the business operations
• Authorized person Etisalat & DU for Internet & Telephone connection.
MAJOR KEY CONTRIBUTIONS
* Proposed and implemented a secure ERP for Company’s over-all operations. Provide the benefits
of ERP such as synchronization of data to every department and eliminate redundant work
processes.
* Designed and implemented IT Infrastructure to move head office in new location.
* Implemented Firewall device to secure corporate network and inter-office VPN connection.
Established secure site-to-site network connections of 5 Branches in UAE.
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