Manager
Pakistan International Airlines
Total years of experience :22 years, 5 Months
Project Management
Perform a key role in project planning, budgeting, and identification of resources needed.
Create the teams, develop the objectives/goals for each and assign individual responsibilities.
Project accounting functions including managing the budget, tracking if team expenses and minimizing exposure and risk in the project.
Bring about optimum utilization of resources- labor, materials and equipment, and ensuring their procurement at most cost-effective terms.
Implement various operations through proper coordination. Develop effective communications and mechanisms for resolving conflicts among the various participants.
Plan and analyze assigned project, establish schedules and project parameters and set procedures to accomplish objectives, involving complex contracting applications.
Motivate the project team and provide adequate training to subordinate team members etc in executing the project successfully.
Work with the stakeholders of the project and outsiders to keep them updates about the progress of the project keeping the self well versed with every minute detail of the project.
Examine and review contracts and estimate by performing risk analysis and developing risk plans ensuring compliance with internal contracting processes.
Meet with contractors to discuss scope of project; budgets; performance; and close-out.
Prepare sub-contractor request for quotation’s including: scope statements; plans and milestone dates; specs; bonding requirements; and billing schedule of values.
Create and makes revisions to project schedules including: generating tasks, estimates, dependencies; milestones, CPM Analysis; and Histogram Analysis.
Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
Obtain acceptance and timely sign-off of the project by the customer.
Responsible for the successful transition of warranty to the service process.
Working as Lead Logistics Operations at MOL Pakistan Oil & Gas Co. B.V.
Responsible for the transportation of around 25000 barrels per day of Crude Oil / Condensate alongwith 510 Metric Tons of LPG from processing facility to various refineries.
Emergency Response Planning
Coordinate the PIA’s Emergency Response Planning (ERP) Division since its establishment in March-2005.
In this role I have been in touch with the ERP Team of the head office for keeping the ERP mechanism intact.
Schedule and organize participative trainings and awareness sessions for volunteers.
Establish and maintain a fully equipped ERP Coordination Room at the Islamabad station. Responsible for its smooth functioning for any Emergency Response.
Organize full-scaled emergency exercises annually at Islamabad Airport in liaison with all the agencies concerned.
Coordinated effectively Emergency Response activities during an unfortunate crash at Multan in the year 2006.
Led the PIA time which helped at the crash site and at the airport during the Airblue’s Airbus crash in Islamabad
Quality Assurance / Control
Develop objectives and goals for the Quality Assurance and Quality control functions that are aligned to organizational strategic organizational goals.
Create and document a QA programme that covers all key operations and support activities.
Incorporate best practices from the industry in the Quality Assurance programme to facilitate achievement of high quality standards.
Help various operational and support functions to implement the QA programme by providing guidance and expertise on aspects such as setting departmental goals, adapting standards to suit the function and methods of measurement.
Coach and nominate representatives from every function to spearhead the QA programme for their respective departments.
Plan and implement periodic quality audits across the organization to assess the progress on QA programme implementation.
Plan and implement training for employees in conjunction with the HR and Training functions, to familiarize them with the QA programme and methodology and to help create a culture of quality consciousness.
Recommend changes to procedures or policies within the organization to meet desired quality standards.
Recommend improvements to departmental policy and direct the implementation of procedures and controls covering all areas of Quality Assurance section activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality service to customers of the section.
Study new policies or procedures being introduced and suggest measures to incorporate the quality dimension within the scope of these policies or procedures.
Identify the root cause of undesirable customer experience.
Perform overall review of draft and final reports for consistency relevance and reliability. Authorize the publication of reports on the results of audit examinations, including recommendations for improvements.
Training and development
Identify training and development needs within the company through job analysis and descriptions, performance appraisal schemes and regular consultation with department heads and managers.
Identify training policies and development programs including talent programs based on both the company and the individual's needs and knowledge of identified training needs, business systems, or changes in products, procedures, or services.
Produce training materials for in-house courses and advice the training strategy for the company.
Compile data and analyzes past and current year training requirements to prepare budgets and justify funds requested.
Assess the return on investment of any training or development programs. Consider the costs of planned programs keeping within budgets.
Select appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
Train instructors and supervisory personnel in effective techniques for training, such as new employees' orientation, on-the-job training, sales techniques, health and safety practices, management development, and adaptations to changes in policies, procedures, and technologies.
Research and select outside consultants and trainers to conduct training in specific topics.
Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
Screen, test, counsel, and recommend employees for participation in internal or external educational and training programs.
Provide a training atmosphere where students have the opportunity to fulfill their potential for intellectual, emotional, physical, spiritual and psychological growth.
I am offering my consultancy services which include preparation of project proposals, project evaluations and after approval project management.
I have got the versatile experience while working with Al-Khidmat Foundation and Pakistan Islamic Medical Association (PIMA) in Pakistan and Amal Foundation in Malaysia.
I am also providing voluntary services to these NGOs for funds arrangement, procurement and logistics.
Coordinate all travel related activates and formalities including reservation, ticketing, visa arrangement, hotel bookings and traveling of officials and transportation of all logistics both locally and internationally.
Attained bizarre experiences during earth quake in 2005, internally displaced persons from Sawat during military operation and flood relief operations in 2010.
Support Services / Complaint Management
Assume responsibility for the support service operations to ensure contract service compliance in accordance with efficient and effective service delivery.
Manage the budget in line with set expenditure and manage projected overspends.
Determine performance standards, undertake audits, and identify trends, gaps, deficits. Monitor compliance with Service Level Agreements and KPI’s.
Manage the service provision provided by the subcontractors within the support service function.
Produce annual business plans for the support service operations, identifying new business opportunities where possible.
Liaise with customers and senior managers to ensure the agreed level of service is being delivered to the standards required.
Investigating customer complaints and providing written reports to the Operations Manager with recommendations for remedial action.
Manage and coordinate all support service activities within current health, safety and environmental guidelines and to ensure all accidents and incidents fully investigated.
Establish company policies and procedures as required.
Operations / Customer Services Management
Demonstrate awareness of the organization’s vision and mission and maintain a network of contact with all departments within the company and win approval of requests for support.
Communicate with all departments, team members, partners and customers, make sure that team members, partners, customers, have the information to perform their jobs. Timely get the needed approvals and support from sectional head for all issues related to the services.
Analyze constantly the standard operating procedures to obtain guest satisfaction by going an extra mile.
Ensure that the department has strict compliance to the quality standards, operational / occupational health and safety requirements.
Maintain up to date documentation on administrative operation procedures and issues, and revise as appropriate.
Meet the service deadlines efficiently, timely and effectively. Monitor and coordinate timely execution of major milestone approvals with Clients and prepare necessary paper work to document approval.
Supervise teams of service employees and accountable for the day to day service operations.
Ensure time sheets are accurate including any customer concerns and personnel shortage. Ensure dress code and personal appearance meets Service Procedure Standards.
Supervise the workers attendance and arranging replacement for absent workers.
Prepare the requisitions of needs from materials & contribute in monthly inventory.
Provide training and assistance to supervisors and other members of the team in order to understand proper use of the system. Conduct meetings with employees to explain their roles in the successful implementation of the performance appraisal system.
Prepare daily operational progress reports.
Coordinate with concerned Department within and even outside the Company and provide services and solutions that will meet or exceed the clients’ expectations.
Foreign Handling and Chartered Flights
Looked after extending ground handling services to other Airlines and operators at Islamabad Airport as per Standard Ground Operating Agreements.
Attracting and retaining Ground Handling Business.
Plan and handle chartered flights operated by PIA ex-Islamabad and VIP flights for the Government of Pakistan and State Guests.
Manager Baggage Services
As Manager Baggage Services improved the service standards and achieved the goals.
Delivered up to the management’s expectations and exhibited tremendous improvement in the following areas of baggage services:
o Successful implementation of Automated Baggage Reconciliation System in segregation areas.
o Introduced Baggage Delivery System i.e. home delivery of lost baggage through courier services.
o Ensured appropriate tracing of the lost baggage and in-time closure of claim settlement.
o Launched day wise shelf maintenance in baggage store and forwarding as per IATA requirements.
Office Management
Guiding and managing professionally the existing team in the office in attaining their daily tasks
Coordinate with other department and Head Office as and when required.
Analyze and organize office operations and procedures such as bookkeeping, personnel, information management, filing systems, requisition of supplies, and other services.
Maximize office productivity through proficient use of appropriate software applications. Use IT tools for correspondence, manage databases, and prepare presentations, reports, and documents.
Researches and develops resources that create timely and efficient workflow.
Establish uniform correspondence procedures and style practices.
Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
Plans office layout, develops office budget, and initiates cost reduction programs.
Prepare activities reports for guidance of management.
Perform office support functions for the Office Administrator Unit, compose and process standard documents and correspondence.
Make travel arrangements, process forms, perform data entry and establish and maintain records, proactive diary management, scheduling and planning meetings.
Help in placing requests for contracted items, distributing and monitoring stock levels for office supplies and office equipment.
Placement
Worked in the role of Industry Liaison Officer for exploring and creating placement opportunities for the graduates of the institute. The major responsibilities included arrangements of Job Fairs and Open Houses at the Institute, inviting industry people thus creating placement opportunities for graduates.
Workshop conducted by Boeing Marketing Academy in Hotel Ramada.
1- Shaheen Foundation Merit Scholarship for Post-graduate studies. 2- Academic Scholarship for completing post graduate studies awarded by International Islamic University, Islamabad 3- Three (3) months Internship in PIA Islamabad Office in finance department. 4- Courses Studied in MBA: S-No Course No Title of Course Credit Obtained 1 ACC501 Financial Accounting B 2 ACC502 Cost Accounting A 3 ACC503 Microeconomics A 4 ACC504 Macroeconomics A 5 MKT505 Marketing Theory & Practice B 6 QNT506 Stats & Maths for Business A 7 FIN508 Financial Mgt A 8 MCM509 Money & Capital Markets B 9 MGT510 Management Theory & Practice B+ 10 MGT512 Organizational Behavior & Thry A 11 BUS514 Business Policy & Strategy A 12 BUS517 Business Communication B+ 13 BA611 Corporate Finance B 14 BA509 International Business C+ 15 FIN516 Management Information Sys C 16 HRM691 Human Resource Mgt B+ 17 ACC622 Analysis of Financial Statements B 18 ARB101 Arabic-I C 19 ARB102 Arabic-II B+ 20 FIQ103 Fiqh-I B 21 FIQ104 Fiqh-II A 22 ISL105 Islamic Studies-I B 23 ISL106 Islamic Studies-II B 24 CIS300 End User Computing (Non-Credit) Pass 25 BA635 Project Appraisal & Management B 26 BA632 Security Analysis & Portfolio Mgt. A 27 BA515 Total Quality Management B+
1- Shaheen Foundation Merit Scholarship for Graduate studies. 2- Three months Internship in PIA Rawalpindi Office in Marketing and Finance departments.
Courses Studied: Economics, Statistics, Computer Sciences