System & Network Administrator
Unitra International LLC
Total years of experience :16 years, 3 Months
Tracking the administration of multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other infrastructure services
• Telephony system migration from Samsung to Cisco IP Phones
• Guiding the Helpdesk & Desktop Support Team which support Windows 2012, XP and Windows 7, 8 & 8.1 along with the MS-Office including mail services
• Managing and updating third party vendor contracts and AMC maintenance contracts in SA manage
• Ensure all the incidents, problem are logged into SA manage and resolved as per SLA
• Working with IT manager to define requirements related to change requests and problem management in SA manage
• Weekly, monthly report generating in SA manage and analyzing to improve the performance of the system and team.
• Supervise all daily/weekly scheduled activities and design; implement preventive Maintenance for all IT hardware & Software.
• Supervising Wide Area Network (WAN) / Local Area Network (LAN) connectivity and delivering WAN / LAN engineering support
• Coordinating with ISPs for any network related issues, requests or cancellation
Role:
• Overseeing the overall gamut of tasks related to network architecture and ensuring the availability of IT services, Active Directory user account & high quantity of data server connection
• Addressing the troubleshooting hardware, software and connectivity issues for a Mac & Windows 7 professional and mainframe environment
• Supervising Wide Area Network (WAN) / Local Area Network (LAN) connectivity and delivering WAN / LAN engineering support
• Monitoring the configuration of Cisco Routers (Platform: 2800, 2911 & 2921), Cisco Switches (Platform: Cat 2960, Cat 3560 & Cat 3750), VOIP Protocols H.323, MGCP, SIP, SCCP, Phone Button / Soft Key / Phone Button Template
• Evaluating the service options, infrastructure configurations and ongoing support requirements to improve system reliability and maintain operations metrics
• Coordinating with ISPs for any network related issues, requests or cancellation
• Handling the configuration and troubleshooting of IPSEC VPN and VLANs
• Facilitating the deployment of Cisco IP Phones - Series: 7940, 7942, 7960, 7961, 7912, 7821, 6921, etc
• Managing the complete system builds, upgrades, migrations, code deployments and patch management
• Delivering design, implementation, administration and support of Windows 2012 Active Directory and Windows NT Legacy Domain
• Tracking the administration of multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other infrastructure services
• Guiding the Helpdesk & Desktop Support Team which support Windows 2012, XP and Windows 7, 8 & 8.1 along with the MS-Office including mail services
• Accountable for installing and configuring;
o Exchange 2007 to 2013, Door Access Controls & CCTV and SQL Server 2012
o Windows Server 2012 Hyper-V virtualization & CUCM cluster with integration with inter-cluster trunking
• Furnishing timely resolutions to support mission critical application users
Accomplishments:
• Played a key role in turning-around under-performing project titled Prime Hospital LLC as a profitable venture
• Attributed the specific expertise for each team member across WAN network and built a supporting training series to address knowledge gaps
• Implemented MRTG measures to enhance the network performance by 90%
• Engaged in troubleshooting network issues related to system builds, upgrades and migrations
Furnishing timely resolutions to support mission critical application users
Accomplishments:
* Played a key role in turning-around under-performing project titled Prime Hospital LLC as a profitable venture
* Attributed the specific expertise for each team member across WAN network and built a supporting training series
to address knowledge gaps
* Implemented MRTG measures to enhance the network performance by 90%
* Engaged in troubleshooting network issues related to system builds, upgrades and migrations
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