Dep. Manager
HDFC Bank Ltd
مجموع سنوات الخبرة :6 years, 5 أشهر
Company name - HDFC Bank Ltd, Kanhangad, Kerala, India
Period - Aug 2008 to Mar 2014
Designation - Dep. Manager
Job Role: * Leading a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management.
* Responsible for entire business activities of the branch-New CASA acquisitions and value.
* Own all branch-banking objectives and overall branch supervision.
* Ensuring achievement of overall Branch Targets by generating business and cross sales.
* Key Customer Relationship Management & supervision of all High Net Worth customer programs.
* Ensuring all components of the branch sales model function as per design.
* Branch Merchandising & co-ordination with Marketing at product level.
* Ensuring clarity of Business objectives among staff.
* Compliant Management
* Periodic review of progress vs. Objectives.
* Lobby Management
* Resolution of customer queries/complaints
* Customer service to ensure walk in customers issues
* Generate business, cross sell and monitor cross sales of Personal Bankers
* Retention of existing portfolio (customers)
* Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
* Generate leads and converting Third Party Products to the customers such as PL, BL, HL and ensuring that these leads are converted.
* Branch Operations and Audit Compliance
Company Name - Suzlon Energy Ltd, Chennai
Period - Nov 2007 to Aug 2008
Designation - Management Trainee
Job Role
* Promotion of company brand through advertisements and exhibitions.
* Making cold calls with vendors.
* Managing functions pertaining to branch operation sectors; handling policy primary underwriting, processing, Monetary Management, MIS, Man Management and Claims management.
ACADEMIA: * Master of Business Administration, 2007 - Vinayaka Missions Business School, Chennai - Specialized in Human Resource & Marketing
* Bachelor of Science in Physics, 2005 - Sree Narayana College, Kannur.