rajneesh mishra

# FCm Travel Solutions as Team Leader at FCm Travel Solution India Pvt Ltd

• India
• My current job since May 2013

9 Years
FCm Travel Solutions as Team Leader - FIT Sales & Operations (Outbound Tours) located at Gurgaon (June 2013 - Till Date)

Key Responsibilities:
• Lead FIT International Team. Ensure to achieve Sale targets & Timely Operational responsibilities.
• Responsible for 100% satisfaction of all queries - Walk in, Referral or Leading Corporate as
Honda, Luminous, Micromax, Mahindra, Indusind Bank & more.
• Distributation of equal responsibilities among the team members.
• Ensure Proper coordination between Sales & Operations department. Responsible to complete all operational Activities in time & ensure smooth handling of all files.
• Make Strategies, Planning & ensure implementation of all strategies.
• Coordinate with all Implants & Manage Promotions, Seasonal Products for all international Holidays.
• Coordinate with all HNI & Decision makers customers.
• Coordinate with Overseas Suppliers for Land arrangements.
• Coordinate with accounts dept for timely remittance of all Overseas Suppliers.
• Responsible for timely closing of all files at the month end of each team member.
• Responsible for smooth execution of the itinerary right from the Pre Sale to Return of the Customer.
• Ensure profitability on each team member's transaction along with complete customer retention.
• Responsible to achieve all International Team's Target.

My Leisure Breaks Private Ltd as Assistance Manager- B2C & Corporate FIT (Outbound Tours) located at Gurgaon (Oct 2010 - May 2013)

Key Responsibilities:
• Manage FIT/HNI queries of all Leading Corporate as ICICI, HDFC, AVIVA, MAX New-york, Dominoz, Egon religare, HSBC etc to all major destination in Europe, Australia, USA, South East Asia, Exotic places as Mauritius & many more
• Handle all Incentive movement extensions to all leading Destinations.
• Prepare FIT packages to Europe, USA, Australia, New Zealand, Far East Countries, Mauritius Hong Kong, Dubai etc.
• Handle Team of 3-4 team members. Ensure to achieve their Job responsibility - Sales & Operation both. Ensure Correct Costing & services offered to Customers. Ensure Proper coordination between Sales & Operations department.
• Manage all Air Bookings on GDS (AMADEUS)
Coordinate with Overseas Suppliers for all Hotel Bookings & Land Arrangements. Coordinate with Visa Team to ensure in time Visa approval from the Embassies.
• Responsible for smooth execution of the itinerary right from the Pre Sale to Return of the Customer.
• Responsible for Booking on Online Tools as GTA, DOTW, HOTELBEDS, TRAVCO etc.
• Responsible to achieve quarterly Targets.

Make My Trip.com as an Astt Manager - Outbound Tours located at Connaught Place New Delhi (Oct 2007-Jan 2010)

Key Responsibilities:
• Responsible for Individual & overall branch Sales & Profit for Outbound team.
• Responsible for Sales of all major tourist attraction as follows.
FIT: Far East countries, Mauritius, China, Hongkong, Maldives, Indonesia, Dubai & Egypt. Group Tours: Far East Countries, Australia & Europe.
• Responsible for Booking on Online Tools.
• Responsible for Daily & Monthly Reporting and Projection for the branch.
• Responsible for maintaining coordination between sellers and operations team for smooth handling of Files

Join Make My Trip as Senior Executive Tours, Promoted to Astt Manager in July 2009.

• Winner of Star Performer Award for the period of Jul - Dec 2008.
• Winner of Most Consistent performer for Outbound Sales for Mar2009, May2009, Jun2009 & Oct2009 & Dec 2009.

Fason World Travels Pvt Ltd as a Senior Executive Tours located at Janakpuri, West Delhi ( Dec 2005 - Sep 2007)

Key Responsibilities:
• Responsible for Counter FIT sales for Far East countries, Mauritius, Dubai, Hong Kong Australia and Europe destinations.
• Manage operations work as Air tickets, Hotel reservations, Visa requirements & Overseas Travel insurance.
• Responsible for booking on online tools as GTA, DOTW, Toureast etc.