Rajni Kant

IT Support Executive at World-Tech Enterprises

• India - Bengaluru
• April 2011 to July 2013

 Implementation and installation of VOIP Connections.
 Installation, Maintenance and Service of Remote Video Surveillance System.
 Installation and configuration of computer hardware operating systems and applications;
 Used to monitor and maintain computer systems and networks;
 Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
 Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
 Replacing computer parts as required;
 Providing support, including procedural documentation and relevant reports;
 Following diagrams and written instructions to repair a fault or set up a system;
 Supporting the roll-out of new applications;
 Setting up new users' accounts and profiles and dealing with password issues;
 Working continuously on a task until completion (or referral to third parties, if appropriate);
 Rapidly establishing a good working relationship with customers and other professionals, e.g., Software Developers;
 Testing and evaluating new technology;
 Conducting electrical safety checks on computer equipment.
 Daily routine activities of Document Control, including distribution of documents, maintaining electronic folders and directories, tracking and retrieval of documents and drawings.
 Filing/Storing and data maintenance in such a manner that Information should be available for all concerned persons at any time.
 Maintaining a standard system of project filing (both manual and computerized), enabling easy reference of all project letters/documents instantly.
 Updating, reviewing, compiling and preparing reports/statements of incoming/outgoing correspondence, all types of documents including Subcontractor approvals, Material approvals etc. and submitting to the top management as and when required.