Rakan Elkhalafawi, Operations Manager

Rakan Elkhalafawi

Operations Manager

Farm Agriculture & Supplies

Location
United Arab Emirates - Sharjah
Education
Diploma, Project Management Certification
Experience
7 years, 4 months

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Work Experience

Total years of experience :7 years, 4 months

Operations Manager at Farm Agriculture & Supplies
  • United Arab Emirates - Sharjah
  • December 2011 to December 2012

• Improved the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Developed individual program budgets and expenses
• Disbursement of checks for agency expenses, and organization of fiscal documents.
• Held Regular meetings with Executive Manager around fiscal planning.
• Coordinated with Project Manager in the closing phase of projects, and was main hand off point to operations.
• Coached office manager on a weekly basis, and remainder of staff received monthly reviews (15 employees)

Assistant Operations Manager at Farm Agriculture & Supplies
  • United Arab Emirates - Sharjah
  • December 2010 to December 2011

• Assisted operations manager in day to day operations in all aspects of business in order to lower cost, increase productivity, and manage inventory
• Played a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversaw overall financial management, planning, systems and controls.
• Invoiced to funding sources, including calculation of completed units of service.
• Trained and supervised 2 direct subordinates
• Managed fiscal budget in coordination with the Operations Manager.

Regional Development Director at WSI Internet Consulting
  • Canada
  • August 2010 to December 2010

Regional Development Director August 2010 to December 2010
WSI Internet Consulting, Mississauga, ON, Canada
• Responsible for the identification and development of new market sectors, as well as reviewing the relevance of existing relationships across different regions.
• Helped SME's develop an internet presence and create revenue streams from online sales and exposure of products.
• Shared the WSI vision with enthusiasm and confidence for the development of the Internet Consultant business group by utilizing company specific growth strategy across 80+ countries.
• Opened new applicant files and conducted initial interviews
• Completed daily and weekly reports, and attended weekly company meetings
• Liaised with marketing manager and senior management team to help formulate the specific goals for the business and identified key performance measures.

Manager of Customer and Contractor services at Home Depot Corp
  • Canada
  • September 2009 to August 2010

• Promoted to management team upon graduation, and supervised 12+ employees
• Trained employees in variety of functions including customer service techniques, software usage, and developing rapport with customers by eliciting their needs prior to finding solutions
• Assisted the operations manager in merchandising through placement and organization of new products, including finding optimal location for in-demand products.

Special Services Associate at Contractor Services
  • Canada
  • September 2005 to August 2009

• Prepared and analyzed accountability, sales, visibility, shrink, and balance due reports on a weekly basis for weekly audits, resulting in recognition by management for lack of errors, and quick turnaround.
• Developed and maintained relationships with customers, contractors and installers through building positive rapport and showing initiative in helping them complete tasks through effective solutions, such as creating and relating lead sheets to respective Home Depot affiliated Contractors; following up on projects and assessing status and relating that information between Installer and Customer; finalizing the project with the customers and ensuring their complete satisfaction.
Extracurricular & Volunteer

Education

Diploma, Project Management Certification
  • at Humber College
  • July 2013

Principles of Project Management (PMPG 500) Project Quality Management (PMPG 501) Project Finance (PMPG 502) Operations Management (PMPG 503) Project Scheduling (PMPG 504) Project Communications (PMPG 512) Project Risk (PMPG 505) Project Procurement (PMPG 506) Project Plan, Integration, Monitoring and Control (PMPG 507) Project Leadership (PMPG 508) Management Ethics (PMPG 510) Major Project Practice (PMPG 511)

Bachelor's degree, Economics & Industrial relations
  • at University of Toronto
  • December 2009

• Relevant courses: Micro-Economics, Macro-Economics, Statistics, Organizational Behavior, Calculus, Linear Algebra for Commerce, Financial Accounting, History of communication technologies, Contemporary Communication Technologies, Industrial Relations, Labour Economics, Industrial Organization and Public Policy, Economics of Organization, Sociology of Organizations, Industrial Relations, Sex Gender and Work • Minor: Religious Studies

Specialties & Skills

Project Planning
Business Development
Managerial Experience
Operations Management
Project Coordination
INVENTORY CONTROL
OPERATIONS MANAGER
PROCUREMENT
CUSTOMER SERVICE
BUSINESS DEVELOPMENT
PROJECT MANAGEMENT

Languages

Arabic
Expert
English
Expert

Memberships

Project Management Institute- Southern Ontario Chapter
  • Vice President of Volunteer Management
  • July 2013

Training and Certifications

Professional Certification in Project Management (Certificate)
Date Attended:
January 2013
Valid Until:
July 2013

Hobbies

  • Reading
    well read and the proud owner of over 380+ books ranging from management, leadership, self development, and spirituality
  • Exercise
    Frequent exercise regiment combined with healthy nutrition has given me a well rounded health profile, I rarely get ill, I possess a high level of intelligence, and my body is is flexible and not prone to injury.
  • Meditation
    Sound body and sound mind, are completed with a sound interior space. I practice meditation to add a great dose of relaxation in today's modern fast pace. It aids in creativity, stress management, and over all well being.