Operations Manager
Farm Agriculture & Supplies
Total des années d'expérience :7 years, 4 Mois
• Improved the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Developed individual program budgets and expenses
• Disbursement of checks for agency expenses, and organization of fiscal documents.
• Held Regular meetings with Executive Manager around fiscal planning.
• Coordinated with Project Manager in the closing phase of projects, and was main hand off point to operations.
• Coached office manager on a weekly basis, and remainder of staff received monthly reviews (15 employees)
• Assisted operations manager in day to day operations in all aspects of business in order to lower cost, increase productivity, and manage inventory
• Played a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversaw overall financial management, planning, systems and controls.
• Invoiced to funding sources, including calculation of completed units of service.
• Trained and supervised 2 direct subordinates
• Managed fiscal budget in coordination with the Operations Manager.
Regional Development Director August 2010 to December 2010
WSI Internet Consulting, Mississauga, ON, Canada
• Responsible for the identification and development of new market sectors, as well as reviewing the relevance of existing relationships across different regions.
• Helped SME's develop an internet presence and create revenue streams from online sales and exposure of products.
• Shared the WSI vision with enthusiasm and confidence for the development of the Internet Consultant business group by utilizing company specific growth strategy across 80+ countries.
• Opened new applicant files and conducted initial interviews
• Completed daily and weekly reports, and attended weekly company meetings
• Liaised with marketing manager and senior management team to help formulate the specific goals for the business and identified key performance measures.
• Promoted to management team upon graduation, and supervised 12+ employees
• Trained employees in variety of functions including customer service techniques, software usage, and developing rapport with customers by eliciting their needs prior to finding solutions
• Assisted the operations manager in merchandising through placement and organization of new products, including finding optimal location for in-demand products.
• Prepared and analyzed accountability, sales, visibility, shrink, and balance due reports on a weekly basis for weekly audits, resulting in recognition by management for lack of errors, and quick turnaround.
• Developed and maintained relationships with customers, contractors and installers through building positive rapport and showing initiative in helping them complete tasks through effective solutions, such as creating and relating lead sheets to respective Home Depot affiliated Contractors; following up on projects and assessing status and relating that information between Installer and Customer; finalizing the project with the customers and ensuring their complete satisfaction.
Extracurricular & Volunteer
Principles of Project Management (PMPG 500) Project Quality Management (PMPG 501) Project Finance (PMPG 502) Operations Management (PMPG 503) Project Scheduling (PMPG 504) Project Communications (PMPG 512) Project Risk (PMPG 505) Project Procurement (PMPG 506) Project Plan, Integration, Monitoring and Control (PMPG 507) Project Leadership (PMPG 508) Management Ethics (PMPG 510) Major Project Practice (PMPG 511)
• Relevant courses: Micro-Economics, Macro-Economics, Statistics, Organizational Behavior, Calculus, Linear Algebra for Commerce, Financial Accounting, History of communication technologies, Contemporary Communication Technologies, Industrial Relations, Labour Economics, Industrial Organization and Public Policy, Economics of Organization, Sociology of Organizations, Industrial Relations, Sex Gender and Work • Minor: Religious Studies