Ralph Allen Chan

* Manages needs of employee’s such as accommodation requirements and is in charge of
company cafeteria.

* Working closely with departments, increasingly in a consultancy role, assisting managers to
understand and implement policies and procedures;

* Promoting equality and diversity as part of the culture of the organisation;

* Liaising with a wide range of people involved in policy areas such as staff performance and health and safety;

* Recruiting staff - this includes developing job descriptions and person specifications,
preparing job adverts, checking application forms, short listing, interviewing and selecting
candidates;

* Ensure that accurate job descriptions are in place

* Developing and suggesting policies on issues such as working conditions, performance
management, equal opportunities, disciplinary procedures and absence management;

* Maintaining employee records;

* Interpreting and advising on employment law;

* Dealing with grievances and implementing disciplinary procedures;

* Developing with line managers HR planning strategies which consider immediate and long-
term staff requirements;

* Planning, and delivering training, including inductions for new staff;

* Analyzing training needs in conjunction with departmental managers.

* Access funding for training and write proposals

* Preparing salary loan, increment, vacation request & final exit (preparation of travel order,
tickets, passport, visa etc.)

* Provide basic counseling to staff who have performance related obstacles

•Provide our customers with a sense of ease of doing business with Maersk Line through

•hands-on execution and implementation action and implementation of various in-house systems, applications and projects.

• Build and manage (internal/external) close and value-adding country partner and customer relationships.

• Complete either export, complying with SLA's(Service Level Agreement) and global process design.

• Provide phone (when necessary), e-mail & e-commerce support and attendance with country partners.

• Focus on customers’ problem resolution scenarios and on setting expectations.

• Communicate proactively with country partners and customers, and any other relevant stakeholders involved in Maersk Line’s.

• Deliver execution of processes and transactional tasks and being accountable for end results.

• Provide end-to-end management of our customers’ shipments.

• Evaluate and assess constantly work processes within own work area and execute process improvement initiatives.

• Deliver customer experience as outlined by CENCS (Centre Customer Service).