Total Years of Experience: 19 Years, 3 Months
October 2013
To Present
Cooperation officer
at International committee of the Red Cross
Location :
Egypt - Cairo
Handling the activities conducted to support the society with the Egyptian red crescent
December 2016
To December 2018
Communication Officer
at International committee of the Red Cross
Location :
Egypt - Cairo
Handling communication activities and production
November 2004
To September 2013
Complaint Handling Team Leader - Enterprise Mobinil – Enterprisedepartment.
at Mobinil
Location :
Egypt - Cairo
o Coordinate with other concerned departments to ensure timely customers’ billing complaints resolution.
o Supervise, coach, support and evaluate team members.
o Prepare accurate reports about customers’ inquiries and analyze the trends submitting them to CS Management to increase customers’ satisfaction.
o Coordinate with other concerned departments to ensure timely customers’ complaints resolution.
o Report problems and issues that need process enhancement.
o Create and improve all reports statistics.
o Responsible for training the new hires for the job requirements.
o Hold regular meetings with team members to collect feedback and propose solutions.
o Stay “up to date” with latest products and services provided by Mobinil
o Supervise, coach, support and evaluate team members.
o Prepare accurate reports about customers’ inquiries and analyze the trends submitting them to CS Management to increase customers’ satisfaction.
o Coordinate with other concerned departments to ensure timely customers’ complaints resolution.
o Report problems and issues that need process enhancement.
o Create and improve all reports statistics.
o Responsible for training the new hires for the job requirements.
o Hold regular meetings with team members to collect feedback and propose solutions.
o Stay “up to date” with latest products and services provided by Mobinil
Share on Facebook
Share on Twitter
Share Via Email