Total Years of Experience: 25 Years, 8 Months
November 2018
To Present
Management Information Systems Manager
at United States Agency for International Development"USAID"
Location :
Jordan - Amman
Supervise IT operations IT team and IT projects.
April 2017
To Present
IT Manager
at Hesham Qaddumi Group
Location :
Jordan - Amman
•Manage HQ group Jordan and Qatar office IT Infrastructure.
•Provide IT Support services and consulting, includes website hosting, domain, DNS and
•Cpanel systems.
•systems support and servers maintenance including servers hardware support and
•Operating system maintenance and new installation.
•Exchange server maintenance and support.
•Migrate from exchange to office 365.
•VMware server’s implementation and support.
•Continuously Improve IT processes and policies
•Developed detailed project plan using MS Project.
•Design Data center server/network cabinets diagrams, and new camera systems floor lay
out using MS Visio.
•Provide IT Support services and consulting, includes website hosting, domain, DNS and
•Cpanel systems.
•systems support and servers maintenance including servers hardware support and
•Operating system maintenance and new installation.
•Exchange server maintenance and support.
•Migrate from exchange to office 365.
•VMware server’s implementation and support.
•Continuously Improve IT processes and policies
•Developed detailed project plan using MS Project.
•Design Data center server/network cabinets diagrams, and new camera systems floor lay
out using MS Visio.
July 2016
To April 2017
IT Manager
at YAN Group Amman-Jordan
Location :
Jordan - Amman
Manage infrastructure IT support team.
Implement ERP system, Cash Van system, POS and systems integration. IT infrastructure, Email, website, systems administration
Secure and update systems.
Firewall and antivirus management and update. Implement and manage VPN between the company sites.
provide IT business plan and weekly IT report.
Implement ERP system, Cash Van system, POS and systems integration. IT infrastructure, Email, website, systems administration
Secure and update systems.
Firewall and antivirus management and update. Implement and manage VPN between the company sites.
provide IT business plan and weekly IT report.
January 2015
To July 2016
IT Support Manager
at MarkaVIP.com Amman-Jordan
Location :
Jordan - Amman
Manage infrastructure IT support team (Jordan/KSA) to handle450 users including 24x7call center.
AD, DNS, Gmail, Magento, JIRA systems administrator.
Manage VOIP team daily support for call center (70 agents per shift). Migrate systems from VMware to Xen system.
Project management of :
Migrate VOIP from AVAIA to Asterisk.
Migrate systems from VMware to Xin system.
Remotely Manage International sites and IT teams in (KSA, Dubai, Lebanon, Doha). Design and implement backup policy.
Manage 3rd party SLAs, and IT procurement.
Provide a 24x7 escalation support for all critical issues
AD, DNS, Gmail, Magento, JIRA systems administrator.
Manage VOIP team daily support for call center (70 agents per shift). Migrate systems from VMware to Xen system.
Project management of :
Migrate VOIP from AVAIA to Asterisk.
Migrate systems from VMware to Xin system.
Remotely Manage International sites and IT teams in (KSA, Dubai, Lebanon, Doha). Design and implement backup policy.
Manage 3rd party SLAs, and IT procurement.
Provide a 24x7 escalation support for all critical issues
January 2011
To January 2014
Sr. System Administrator
at Aspire Services Amman-Jordan
Location :
Jordan - Amman
Manage IT Department and Helpdesk team.
USA clients hosted Servers, and local infrastructure server’s management. Automating the IT resources monitoring/Backup/security update.
Migrate email system from exchange 2003 to 2007 to 2010. Migrating from Yahoo mail to office 365.
Prepare IT budgets, IT team assessment.
Played main role in updating and implementing company policies. Provide help and support for outsourced NOC team.
USA clients hosted Servers, and local infrastructure server’s management. Automating the IT resources monitoring/Backup/security update.
Migrate email system from exchange 2003 to 2007 to 2010. Migrating from Yahoo mail to office 365.
Prepare IT budgets, IT team assessment.
Played main role in updating and implementing company policies. Provide help and support for outsourced NOC team.
January 2010
To January 2011
Senior Systems Administrator Amman-Jordan
at Microsof
Location :
United States
Al Aula for Services & Consulting
IT systems administration for
IT systems administration for
January 2002
To January 2010
Senior Systems Engineer
at Optemiza
Location :
Jordan - Amman
Microsoft systems engineer.
HP ProLiant servers Systems engineer.
Systems implementation, migrations and systems upgrades. Projects team leading.
Service Level Agreements ownership: sign new contracts, maintain customer environment (servers, Tapes, storage software) and provide consultancy.
Maintain company partnership by fulfill requirements.
HP ProLiant servers Systems engineer.
Systems implementation, migrations and systems upgrades. Projects team leading.
Service Level Agreements ownership: sign new contracts, maintain customer environment (servers, Tapes, storage software) and provide consultancy.
Maintain company partnership by fulfill requirements.
October 2001
To April 2002
Technical Support Agent
at CEB INTEGRATED IT SOLUTIONS
Location :
Jordan - Amman
Team lead at 990 schools network and system implementation project for Ministry of education.
September 1999
To September 2001
Technical Support Agent
at RA’ED ARABI COMPUTER EST
Location :
Jordan - Amman
.
Technical Support and software implementation, PCs and computer peripherals.
Technical Support and software implementation, PCs and computer peripherals.
January 1997
To January 1999
Technical Support
at ALHAMRA ELECTRICAL EST.
Location :
Jordan
PCs assembly, Support, new implementation, and printers support.
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