Management Information Systems Manager
United States Agency for International Development"USAID"
Total years of experience :25 years, 10 Months
Supervise IT operations IT team and IT projects.
•Manage HQ group Jordan and Qatar office IT Infrastructure.
•Provide IT Support services and consulting, includes website hosting, domain, DNS and
•Cpanel systems.
•systems support and servers maintenance including servers hardware support and
•Operating system maintenance and new installation.
•Exchange server maintenance and support.
•Migrate from exchange to office 365.
•VMware server’s implementation and support.
•Continuously Improve IT processes and policies
•Developed detailed project plan using MS Project.
•Design Data center server/network cabinets diagrams, and new camera systems floor lay
out using MS Visio.
Manage infrastructure IT support team.
Implement ERP system, Cash Van system, POS and systems integration. IT infrastructure, Email, website, systems administration
Secure and update systems.
Firewall and antivirus management and update. Implement and manage VPN between the company sites.
provide IT business plan and weekly IT report.
Manage infrastructure IT support team (Jordan/KSA) to handle450 users including 24x7call center.
AD, DNS, Gmail, Magento, JIRA systems administrator.
Manage VOIP team daily support for call center (70 agents per shift). Migrate systems from VMware to Xen system.
Project management of :
Migrate VOIP from AVAIA to Asterisk.
Migrate systems from VMware to Xin system.
Remotely Manage International sites and IT teams in (KSA, Dubai, Lebanon, Doha). Design and implement backup policy.
Manage 3rd party SLAs, and IT procurement.
Provide a 24x7 escalation support for all critical issues
Manage IT Department and Helpdesk team.
USA clients hosted Servers, and local infrastructure server’s management. Automating the IT resources monitoring/Backup/security update.
Migrate email system from exchange 2003 to 2007 to 2010. Migrating from Yahoo mail to office 365.
Prepare IT budgets, IT team assessment.
Played main role in updating and implementing company policies. Provide help and support for outsourced NOC team.
Al Aula for Services & Consulting
IT systems administration for
Microsoft systems engineer.
HP ProLiant servers Systems engineer.
Systems implementation, migrations and systems upgrades. Projects team leading.
Service Level Agreements ownership: sign new contracts, maintain customer environment (servers, Tapes, storage software) and provide consultancy.
Maintain company partnership by fulfill requirements.
Team lead at 990 schools network and system implementation project for Ministry of education.
.
Technical Support and software implementation, PCs and computer peripherals.
PCs assembly, Support, new implementation, and printers support.