EXECUTIVE MANAGER
NATIONAL INVESTMENTS COMPANY
Total years of experience :16 years, 11 months
Guide employees through their development
• Develop department wide reports on progress
• Give constructive criticism to managers
• Ensure that the department budget is being met
• Implement department wide procedures
• Ensure that the department is meeting its goals
• Develop long term goals for the department
• Ensure that employees are happy
• KYC update and opening new accounts with local abroad banks.
• Updating authority matrix.
• Cheques to our suppliers and employees as requested from different sectors
• Fund Transfers
NOVEMBER 2017 - SEPTEMBER 2018
HEAD OF ADMIN & OFFICE MANAGER - CEO, NCM INVESTMENTS-KUWAIT
• Plan and coordinate administrative procedures and systems and devise ways to streamline
processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other
business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to
budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g. electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
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• Keep abreast with all organizational changes and business developments
NCM INVESTMENTS KUWAIT
• organisations and individuals online (especially on social media) to identify new leads and
potential new markets
• Researching the needs of other companies and learning who makes decisions about purchasing
• Contacting potential clients via email or phone to establish rapport and set up meetings
• Planning and overseeing new marketing initiatives
• Attending conferences, meetings, and industry events
• Preparing PowerPoint presentations and sales displays
• Contacting clients to inform them about new developments in the company’s products
• Developing quotes and proposals
• Negotiating and renegotiating by phone, email, and in person
• Developing sales goals for the team and ensuring they are met
• Training personnel and helping team members develop their skills
• monitoring and analysing market trends
• studying competitors' products and services
• exploring ways of improving existing products and services, and increasing profitability
• identifying target markets and developing strategies to communicate with them
• monitoring and analysing market trends
• studying competitors' products and services
• exploring ways of improving existing products and services, and increasing profitability
• identifying target markets and developing strategies to communicate with them
JUNE 2015 - OCTOBER 2016
OFFICE MANAGER & HEAD OF ADMIN - NCM INVESTMENTS KUWAIT
• Manage Chairman’s appointment book.
• Mail - organize, screen, respond or field to appropriate person/department.
• Visitors and phone calls - receive, screen, handle, or field.
• Prepare and maintain personal financial records, as assigned.
• Make travel arrangements - prepare itineraries.
• Update annual business and personal Christmas Card List - address cards.
• Client gifts - assist in selection, execute personalized wrapping and mailing.
• Agency Red Book and D&B Listings - initiate regular telephone contact with editor or
representative handling the listing to encourage their personalized attention to our account.
• Peruse daily newspapers, trade and business magazines for articles
• Work directly with Personnel and Office Services on project basis, as needed.
• Office Housekeeping - supervise executive party, oversee arrangements for executive dining
room, and ensure Chairman’s office is kept attractive and comfortable.
• Files - set up/maintain Chairman’s business and personal files.
• Follow-up - basically, the “who, ” “what, ” “where, ” “when” of outstanding items or issues, as
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specified by, or involving, the Chairman.
• Handle own correspondence.
EXPORT - UNITED STEEL COMPANY GHANA, TEMA
• Maintain and develop existing and new customers through planned individual account support
and liaison with internal order-processing staff.
• Identify new business opportunities
• Plan and carry out direct marketing activities to agree on budget, sales, and volume
• Use personal judgment and initiative to develop effective and constructive solutions to
challenges and obstacles in Export activity and procedure
• Monitor and report on activities and provide relevant management information
• Carry out market research, competitor and customer surveys
• Liaise and attend meetings with other company functions necessary to perform duties and aid
business and organizational development
• Attend training to develop relevant knowledge and skills
Assisting in developing formal training for the concierge department to meet identified needs
• Ensure/prepare time sheets, schedules and time directive sheets
• Train and coach all concierge personnel to ensure that guests receive prompt and cordial
attention with personal recognition.
• Schedule and regularly conduct routine inspections of equipment and areas within the
department.
• Ensure that the highest standards of cleanliness are maintained in the lobby and throughout
the hotel forecourt.
• To be fully informed and updated on all points of interest and of all events taking place in and
around the city.
• Ensuring that the guests are supplied with comprehensive and correct information they require
on the city, tourist attractions, restaurants, theatre, outings, travel, tickets booking etc.
• Communicating guest requirements and preferences to other relevant departments.
• Actively selling and promoting all F & B outlets within the hotel and any other services offered.
• Supervising Doorman, Porters, and Valet, ensuring that they perform according to company
standards providing a friendly, courteous service to our guests.
• Meeting and Greet VIP guests in addition to anticipating and exceeding all guests expectations
• Maintaining guest profiles as well as a personal experience with our regular guests
To regularly liaise in a positive and responsible manner with the Head
• Concierge and all Luggage-Porters, and Door Persons.
• To prepare work schedules & holiday schedules, ensuring that staffing levels are adequate for
business.
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• To prepare, schedule, carry out and keep training records for Luggage- Porters, and Door
Persons.
• To schedule, prepare and carry out team member's performance appraisals. In conjunction with
the Concierge, ensure that the departmental stationary levels are sufficient for the smooth
running of the department.
• Relieve guests of their luggage on arrival.
• Deliver messages, faxes, and packages for guests and to undertake any other requests in order
to ensure their comfort.
• Ensure the efficient delivery and collection of group luggage.
• departing guests' luggage from the room to the lobby, then into a car or taxi, ensuring that the
guest has verified that all luggage has been accounted for
• That luggage has been stored safely according to prescribed procedure.
• Deliver luggage to guest rooms as desired.
• Ensure that the luggage room is kept clean and tidy.
• Page guests as required, according to the prescribed procedure
Our job starts before customers arrive.
• Assign servers and bus persons to their sections and inspect the dining area to ensure it's clean
and the tables are set properly. Each service station has to be stocked for the meal, with well-
polished glasses and silverware.
• Ensure that the customer served promptly, their special requests are accommodated, and that
any complaints are handled promptly and fairly.
• Monitor the servers to make sure they're meeting the restaurant's standards for service and
professionalism. Depending on the restaurant, you might also have your own section to work.
In fine-dining establishments you might have specific duties such as sectioning a lobster or
flambéing dishes at the tableside.
• Actual dining room service is only part of our job.
• Responsible for hiring and training servers, teaching them the restaurant's standards.
• In charge of dining room scheduling,
• Check the reservations book each night and call people in if necessary to cover the tables.
Usually count and balance the cash registers before the shift to make sure they're accurate. At
the end of the night I'll do the same, noting any discrepancies for the manager's attention.
You'll close out and balance the credit card machine, and gather and record funds for the tip
pool.
Department Reviewing and refining SOPs and manual for Front Desk tasks and
duties to include checklists, training, audit sheets etc.
• Ensure/prepare time sheets, schedules and time directive sheets
• Train and retrain all reception colleagues following luxury standards and hotel standards
• Perform routine and end of shift auditing and inspections of service standards, accounting
guidelines and proper implementation of tasks.
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• Resolve any external or internal guest opportunity throughout the shift.
SCIS SOFTWARE COMPANY TRIPOLI LEBANON
• Identifies business opportunities by identifying prospects and evaluating their position in the
industry
• Researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements.
• Identifies product improvements or new products by remaining current on industry trends,
market activities, and competitor
