Key Account Manager
Zain- KSA
Total years of experience :11 years, 7 Months
Manage the relation with the Partners and develop their business to meet the company’s requirements .
Support higher-level of management with the suitable reports that reflects market status .
Manage partners to achieve company KPIs through Business partners
Manage work flow process within partner & business plan
Provide Zain with sales & market status reports on a regular basis.
Monitor competitor’s sales activities within the market place.
Prepare business development plan for partner
Drives transformational changes needed to achieve the account objectives
Leads day-to-day management and optimization of partner requirements .
Infrastructure support for shops and warehouses , IT rollout management
Define shops and warehouses in Billing System.
Support implementation of new products i.e. Packagesby co-ordinating with related teams
Support All Applications realted to Business" Mobile Application, Corporate and document mangement system Prepare Specifications for Change Request , changes required.
Support media publishing and Manage hardware & software setup.
Define project plans and task breakdowns for new project
Define and support sales with partners project .
Participate in UAT for Paymnet getway, mobile application, media system .
Establish reporting for Sales Module.
Training matiral User Manuals in Arabic and English.
Creation and Modification of Evoucher tree structure
Create SIMS for Mobile handsets of partners for M-Topup, E Transfers etc.
Sales/IT to initiate request for testing of new or updated (Devices, Technology, Applications and Packages)
Training Material for EVD and Mobile Application.
Manage Trade Marketing Material (TMM)
Manage stock avilabily for e Voucher and Monitor voucher stock and consumption
Managing Asset Management - All IT Equipment Assets to be maintained in Asset Management Module and Track the needs of Assets within the enterprise.
Manage and administer all related staff as needed and make sure that all available resources are appropriately used.
Report periodically to the SAQ Manager on status of deployment, progress, issues, roadblocks...and implement solutions.
Resolve any lack of resources impacting the progress of the project and recommend solutions .
Make sure that all asset data are accurately recorded in the Asset system including SAQ data, BoQs, Acceptance and snag list data.
Interface with the Finance, purchasing and Quality departments on all mutual issues.
Make sure that ZAIN KSA's standards and KPIs are fully achieved.
Managing IT Helpdesk Call Management - Completely Managing the Helpdesk calls as per Remedy IT Helpdesk Procedures / resolving the trouble tickets for all users
Managing Asset Management - All IT Equipment Assets to be maintained in Asset Management Module and Track the needs of Assets within the enterprise.
Implement ITIL Process / forms Management - IT Equipment Request / Asset Assignment / Security Policy to be duly signed by users and maintained.
Creation / Relocation of user desk as per Services Request for Laptops / Desktops / Phones.
Plan and Organize IT Infrastructure for the group’s employees by installing, migrating and supporting their IT Infrastructure
Managing and supporting network and local printers including troubleshooting, and coordinating maintenance with vendors.
Provides technical support by phone, remote screen sharing, and in person when required, to maximize first-call solve rates for local and remote users.
Provide 1st &2nd level of support, for some applications to users &clients. Coordinates, administers and resolves day to-day end user requests.
Design and implement an organization wide request /resolution / reporting system.
Provide support through multiple channels, such as telephone, portal, emails etc.
Organize and document all software installation, maintenance, and licensing.
Organize and document all desktops and printers configurations, hardware, andwarranties.
Assist the system administrators in their functions as needed.
Oversee daily operations of IT Helpdesk Section .
Supervise IT Helpdesk staff.
Work closely with the Managers of Infrastructure and Applications Development to create and maintain a consolidated environment, which operates to deal with all technical issues quickly.
Provide and manage the staff availability to have 24x7 support.
Project manger for device control security system .
Project manger for Physical Asset Inventory Projec
Support Hardware & Software and application for end user and Ceo and High mangment PC, Laptops, wirless, router, switch, node and daily operations.
Administrator ARS IT Helpdesk system, Monitoring tickets and ITSR Create User Mail and Group.
Admin and report and manger the incoming and out going Calls for IT helpdesk team in CCS (CC Suprevision ) .
Tracking the store inventory using the Asset Management application to track the store and the asset history.
Contact person for IT MobileCom Suppliers and vendors
Administrator Microsoft on Active directory to create user, computer, mail, group and share printer.
Coordinator and manage the install new asset for all MobileCom company action plan and feasibility study.
Implement and truble shoot the problem for remote Own shop Center, infrastructure and network design
Mange The exchange Mail for user according to Policy and Mail Size .
implemtnt the altiris system
Implement and custmization romaing Profile the end user Profile .
Implement group Policy for users and computers.
Calling customers with due amounts & Checking received faxes for bill payments.
Reactivating suspended, hard suspended or deactivated customers’ lines that pay through our cash points or designated banks.
Deactivating customers who pass a certain period of time and who did not make any Payment after hard suspension.
Arranging settlements with deactivated customers to pay in installments.
Following up Fraud cases.
Completing the activation process after the reception of the original contract and documents from distributors accordance with set procedures
Microsoft Office 2000(word, Excel, Power Point, Microsoft Outlook ).
Lab Supervisors .
Computer Lanugue ( v. Basic, Basic and Data Baset )