Operations Manager
FY Facilities Management
Total des années d'expérience :16 years, 8 Mois
Manage the facility management P&L, ensuring the achievement of all revenue and profit targets
Expand the business by developing relationship with existing and potential clients
Manage relationships with key stakeholders including clients, employees, suppliers, banks, auditors, industry peers to identify possible opportunities to drive business growth
Develop a first class service to support complex, multi-disciplined facility sites
Define the company’s performance management system
Meet international and national regulations, codes and standards as required
Developing the business relationship with the company’ customers in order to converge business interests
Identifying potential saving opportunities and following up on implementation to achieve companies’ set targets
Setting the target Service Level Agreements and related KPIs
Evaluating performance against defined standards; coaches and assists the department team members in improving their performance
Responsible of the Supply, Demand and Customer Service operations
Leading the restructuring and the development of the Customer Service organization
Providing and auditing the customer service training
Develop, implement and maintain a loyalty program
Develop and maintain CRM system
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Ordering as to ensure quality and full case
Customer service(assist with customers to solve problems)
Management of staff
meeting budgetary
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