Processors and Facade Makers Sales Manager
Saint Gobain Glass Egypt
Total years of experience :19 years, 11 Months
o Prepare and review annual business plan with customers. Review with customers on a quarterly basis.
o Conducts product forecasting on a monthly basis, anticipate a shift in product demand, sales and prepare for inventory.
o Submit monthly reports regarding activities and results
o Plan the daily work Schedule with the sales team for all local processors sector to strengthen and increase the sales volumes
o Establish new accounts and also focusing on the existing ones
o Follow with the sales, quality and logistics teams complains of the customers till it is completely closed.
o Follow up on the sales to mega projects with the specification and projects team
o Attend and support in organizing the major exhibitions done in Egypt related to the building materials
.o Set up FIVE years sales plan with respect to the sales targets via global situation (inflation, growth rates…etc.) & keep on updating it monthly in order to have a long term vision.
o Prepare a forecast & get customers agreement to an annual exports sales plan and budget, which will meet with company’s overall budget & business plan.
o Continually attempting to penetrate new markets and establish the company image.
o Set the Export sales plan where the nominated/targeted countries are classified.
o Reporting Directly to the Managing Director.
o Promoting the export line of the company for current product portfolio, identify new potential with the view to expand the geographical coverage, extensive researching to identify new opportunities, adding new item to the product range, plan & implement export strategy
o Study the market closely in order to identify the conman product range which will be produced indoor (Egypt plant) & which will be traded from our plants worldwide to the targeted region (vice versa globally in case of clod repair for any of the 40 production lines all over the world).
o Coordinate with our regional offices via agents in the targeted region in order to spread geographically & maximize profit.
o Organizing Bulk shipments from Sokhna Port
o SAP Key user for Sales & Distribution Module, Participating in the Implementation project of SAP in Egypt
o Managing and organizing all the inbound and outbound for the glass sold in the Egyptian market from Saint Gobain Glass Factories All over the world before starting of the production in Egypt.
o Building and Managing an external warehouse in 10th of Ramadan for starting the trading activities in Egypt,
o Fulfilling Local and Export customers requirements by coordinating with Sales and Marketing team according to the sales plan and forecast
o Developing and maintaining SOPs governing all aspects of Customer service operations
o Defining a system for collecting customer complains to insure the satisfaction of our customers
o Hiring the customer service team and give them the training program
o Managing, developing and supervising the CS team to insure best quality and productivity.
o Driving service level improvement
o Reviewing the performance of the customer service team & advise related improvement & training
o Building knowledgeable and empowering customer service members and ensure that they are having all tools needed to provide excellent customer service
o Insuring a monthly/weekly reports to the management reflecting the performance and team developments
o Assisting in all warehouse activities in Sokhna plant before the start up
o Supporting in the first export trials of glass from Sokhna Plant to Libya and Lebanon
o Ensuring movements accuracy on the system for reception & launching finished goods.
o Organizing inventory count on monthly basis, to ensure full compliance between system stock data & the physical situation
o Designing the business blue prints translating the current and required business model in Egypt.
o Validating all configuration steps done through preparing unit testing scenarios and supervising their execution.
o Designing the integration testing scenarios and representing the module in all integration tests.
o Managing data collection and gathering from different business functions, then supervising and validating data migration from legacy systems to SAP.
o Leading role mapping across the organization to map current / needed employees to the business process design.
o Participating in the analysis of SAP bottom line added value to quantify the actual benefit gained by the organization due to SAP implementation.
o Participating in the preparation of all relevant training material to be used in training the organization.
o Conducting a full training procurement course for the end users
o Managing the whole purchasing cycle for spare parts including getting quotations, negotiating prices and conditions, issuing purchase orders, and following for delivery of goods.
o Handling all purchases for fixed assets including, civil work, forklifts, and others.
o Handling purchases for equipment, line upgrades and production lines.
o Locating potential suppliers and developing local manufacturers.
o Coordinating with other departments to ensure that contractual agreements meet all quality standards.
o Ensuring that orders and payments are in line with the authorization limits
Making Surveys in Electric Power Stations, Factories & different industrial companies all over Egypt,
Provide them with the machines, components & spare parts needed in their jobs,
Conducting Bids & Tenders,
Prepare Customer quotation and quotation follow up,
Coordinate work between our foreign agents and our clients in Egypt through faxes, emails & phone calls,
Close communication with customer in writing and verbally concerning all related subject,
Dealing with customer complaints,
Keep proper track record of customer files,
As Pico Engineering Service Company representative I joined Alcobex Metals Ltd for more than two months in India in which I made a full supervision on the production of 45000 Cu/Ni tubes.
Mechanical and Chemical Inspections according to our end user requirements
Logistic coordination between Alcobex Metals Ltd factory in India and Pico Engineering Service in Egypt
Power Mechanical Engineering