RAMZI SALEM, Electronic Services Manager - Retail Banking

RAMZI SALEM

Electronic Services Manager - Retail Banking

QNB

Lieu
Qatar - Doha
Éducation
Baccalauréat, Mathematics & Computer Science
Expérience
40 années, 0 mois

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Expériences professionnelles

Total des années d'expérience :40 années, 0 mois

Electronic Services Manager - Retail Banking à QNB
  • Qatar - Doha
  • Je travaille ici depuis septembre 2012

Managed the Domestic and International eServices channels & products that included: state-of-the- art ATMs with Cash Deposits Modules (GBNAs), Internet Kiosks/Tablets, Cheque Book Printing Machines, SMS Banking, Push and Pull Banking, e-Cash Mobile Payments, Mobile & Internet Banking, Interactive Voice Response (IVR)/Telephone Banking. Specialized in the migration of customers and branch transactions to lower cost e-Channels. Introduced new e-Payment systems and expanded level of functionalities of existing systems and applications.

MANAGING PARTNER à SALEM CONSULTING SERVICES
  • Liban - Beyrouth
  • avril 2009 à octobre 2012

Provided consulting services to clients focusing on solving their complex IT / Business needs, and compiling their initial Blue Print design and setup.
Maintaining close follow-up on deliverables, project execution and On-going maintenance. Redesign / Engineering / Optimization of processes /systems adopted from Top leading industry Consulting Firms and fine-tuned System Management Methodologies aligned based on Culture / People / Technology.
Maximized ROI, profitability and share holder value. Leading Clients Engagements / Managing other Sub contractors to meet project objectives and deliverables. Regions Include: (GULF / MENA).

HEAD OF GROUP ELECTRONIC DISTRIBUTION CHANNELS - CONSUMER BANKING DIVISION à BYBLOS BANK GROUP
  • Liban
  • juillet 2006 à mars 2009

BYBLOS BANK GROUP: ONE OF THE LARGEST RETAIL/CONSUMER BANK WITH HEAD QUARTERS IN BEIRUT LEBANON. INTERNATIONAL SUBSIDIARIES INCLUDE: EUROPE, EAST EUROPE, AFRICA &THE MIDDLE-EAST
MANAGED THE GROUPS DISTRIBUTION CHANNELS: CONSISTING OF ALL ELECTRONIC CHANNELS AND RELATED BANKING SERVICES: ATMS (EMC CERTIFIED WINCOR NIXDORF AND DIEBIOLD ATMS), VISA AND MASTERCARD CREDIT AND DEBIT CARDS, INTERNET BANKING, PHONE BANKING/IVR AND MANAGEMENT OF THE CHANNELS OPERATIONS, SALES AND MARKETING, OTHER UNITS INCLUDED: CUSTOMER SERVICE / CALL CENTER / TELESALES / TELEMARKETING / CAMPAIGN MANAGEMENT AND CROSS SELLING FOR ALL RETAIL PRODUCTS WITHIN THE CONSUMER BANKING DIVISION.

Division Manager Special Projects IT and IT Audit à Banco Popular / Grupo Popular
  • République dominicaine
  • janvier 2000 à octobre 2005

Managed and coordinated the implementations and certifications of multiple high level projects: Core Banking, E-Commerce, Credit and ATM Debit Card Systems and 1 Insurance platform. Coordinated the implementation and established methodologies for the Acceptance Testing and Certification of major key projects with specific business functionality and customizations for Popular Group of the Core Banking System (FISERV/ICBS) The project included the migration of the Bank’s platform from a Mainframe IBM S/390 BATCH processing to AS/400 On-line/Real-time Deposits/Savings/CDs & Loan Systems, also included: Advanced On-line Branch Teller System and CRM Solution including 100+ internal and external interfaces to other Banking platforms: E-commerce & Internet Banking, Credit & Debit Card Systems, ATMs, Insurance, Accounting, Financial & Accounting Systems and other Front/Bank-end Platforms.
Managed the 1st phase Implementation and 2nd phase Certification of E-Commerce / Internet Banking project for Banco Popular including Personal and Corporate On-line Banking applications include on-line interfaces to the Core Banking and Card Services platforms. Included Third Party Bill payments. Certified 2 major Implementations and 2 upgrades releases for the Core Banking System
Implemented and managed methodologies within User Acceptance, Quality Assurance Testing and Certification of the “Acsel/X Project” for Seguro Popular Insurance company. The project involved a migration from legacy IBM S/390 Mainframe Batch Process to Real-time Online platform using HP Unix Hardware Platform / Oracle Database 8i / Oracle Forms Tools & Reports.
Conducted IT Audit engagements, and Managed On-line Fraud detection and related investigations, including other related functions for Grupo Popular
Performed in-depth analysis and evaluations achieving a projected 5-year savings of US$ 16 Million by bringing the processing of the Credit Card Solution In-house Live Deployment was July 2004.

SENIOR MANAGER – MANAGEMENT & IT CONSULTING SERVICES, ISRM, IT AUDIT à PRICEWATERHOUSECOOPERS (LEGACY FIRM PRICE WATERHOUSE LLP)
  • République dominicaine
  • juillet 1994 à décembre 1999

REPORTED DIRECTLY TO THE MANAGING PARTNER Managed the IT Consulting Services for key clients within the Financial Services industry (total clients 220), specializing in the development of IT strategies and business delivery solutions. Other responsibilities and services included: Computerized Information Systems Audit & Security Reviews, Information Systems Risk Assessment and Y2k Consulting, Operational Systems Reengineering, Contingency Planning, Systems/Network implementations, Reengineering Projects. Compiled, compared and evaluated business functionality requirements (RFPs) of 12 different Core Banking suppliers and 6 Card Services platforms providers, 5 ATM and POS switch, document and check image processing. Accomplished a savings of US$ 2.2 Million for a private local bank, 40% cost savings with a timely project timeline (10 Months) below budget, with minimal resources and overhead. Provided a high level of professional services, field implementation on/off site operations support and on-site/post implementation reviews to the banks for their Data Centers and Branches Operations.
Provided consulting services to clients within the Financial Services industry, mainly Banks, Insurance Companies as well as Retailing & Manufacturing Companies in areas related to both hardware and software applications.
Hands on expertise in Information Technology, Electronic Data Interchange, Y2K Assessments and Planning, Information Systems Risk Management, Security Reviews, Disaster Backup Recovery & Contingency Planning, implementation and administration of Systems/Applications, Wide Area Networks and Local Area Networks including Client /Server Environments.
Reviewed and audited clients Computerized Information Systems, Internal Security & Control of Systems and Applications using Auditing Software Tools and Techniques. Developped Strategic planning projects for senior management to ensure short and long term improvement in productivity, control and performance.

SENIOR TECHNICAL SPECIALIST - NETWORK & OPERATIONS à BAYCOM INC.
  • Canada
  • novembre 1993 à juin 1994

¨ Supported and managed the overall Systems Security and Integrity of applications including support to network and operational problems and production applications for financial services, and major Canadian banks and mutual fund companies including Interactive Voice Response Systems. BAYCOM was considered one of the largest provider for outsourcing services specialized in the Mutual Funds / Pension Plan industry offices in Toronto, Ontario and Vancouver, British Columbia, CANADA (IBM AS/400 Systems, RS/6000 Systems and Tandem).

BANK ANALYST - EXECUTIVE OFFICES INTERNATIONAL DATA CENTER OPERATIONS à The Bank of Nova Scotia
  • Canada
  • mai 1990 à octobre 1993

Provided support for Hardware Systems and Banking Applications within the International Data Center Operations.
Responsible for the 1st Line support of the Data Center operations within the Caribbean and Central America Region.
Conducted and Managed the User Acceptance Testing Cycles and implementations of On-line Banking Applications including On-line ATMs / Cash Management Systems for the Caribbean region. (IBM S/36, AS/400 and RS/6000)
Istalled hardware devices and established configuration setups and network link topologies in LANs / WANs /Gateways. Maintained hardware/software upgrades and records of orders & payments. Tested, enhanced and implemented hardware/software applications. Compiled and monitored Disaster Backup and Recovery plans ensuring that they were up-to-date and rigorously tested for effectiveness. Maintained, tested and enhanced the systems efficiency, response time, runtimes, productivity, control, integrity, logical security, and availability to comply within required standards for International Data/Service Centers and Branches. Maintained and documented Change Board records/Problem Logs and ensured timely responses, follow-up and resolution of technical and operational issues. Ensured new systems and procedures were timely and effectively developed to meet all requirements for Data/Service Centers by identifying objectives to be achieved through automation, by closely monitoring the development of new and revised automated systems, by providing/documenting detailed requirements and by assisting with the definition of acceptance tests.
¨ Effected the conversion and migration of databases from S/36 to AS/400 and assessed the impact of the conversion / migration and all other proposed changes to the operations of the International Data/Service Centers.

TRANSIENT TRADER SALES à KLIPZ ACOUSTIC MONITORS LTD
  • Canada
  • mars 1989 à avril 1990

¨ General Sales wholesale/retail. Installation & Diagnostics of P.C. Hardware, connections and other Equipments and Electronics

PAYROLL LIAISON IN THE BUDGET AND FISCAL OFFICE à DEPARTMENT OF STATE, UNITED STATES EMBASSY
  • Liban
  • octobre 1987 à septembre 1988

Managed the Computerized Payroll System and Accounting related matters for local and US staff.

ACCOUNTANT à SALEM'S ACCOUNTS LTD.,
  • Liban
  • février 1983 à septembre 1987

Bookkeeping and Accounting Entries
¨ Assisted in the Accounting and Budget related functions and services for a group of 20 clients.

Éducation

Baccalauréat, Mathematics & Computer Science
  • à American University of Beirut
  • octobre 1987

4 years at The American University of Beirut - Accredited University in Accordance to New York State Laws. BA and BS Mathematics and Computer Science.

Specialties & Skills

Mathematics
Core Banking
Management
Real Time
Insurance
Expert Level Seasoned Executive

Langues

Anglais
Expert
Arabe
Expert
Espagnol
Expert
Français
Moyen

Adhésions

Project Management Institute
  • Member
  • August 1998
BAI Banking Operations and IT
  • Member
  • January 2000