Randhir Singh, Hotel Manager

Randhir Singh

Hotel Manager

Oyo Rooms (Oravel Stays Pvt. Ltd

Location
India - Ghaziabad
Education
Master's degree, Travel and Tourism
Experience
7 years, 3 months

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Work Experience

Total years of experience :7 years, 3 months

Hotel Manager at Oyo Rooms (Oravel Stays Pvt. Ltd
  • My current job since January 2019

Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
•Plan activities and allocate responsibilities to achieve the most efficient operating model
•Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
•Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
•Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
•Deal with maintenance issues, shortages in staff or equipment, renovations etc.
•Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
•Inspect facilities regularly and enforce strict compliance with health and safety standards

Operation MANAGER at Hotel Red Bury Ghaziabad U.P. Indi
  • December 2016 to January 2019

Act as manager on duty for the hotel, dealing with complaints and solving problems, disturbances as well as entertaining special requests and any other issues that may arise.
•Taking Inbound Reservation booking for all branches of that hotel for foreigner and Indian clients, Cancelling and confirming the status of their bookings
•Keeping Customer inform once the Hotel Booking is done and making a good relations with them for future prospect
•Respond to guests needs and anticipate their unstated ones.
•Expect and react promptly to guest’s requirement and inquire.
•Actively listen and resolve guest’s complaints.
•Coordinate and manage communication between guest and staff and follow up to ensure complete service recovery.
•Oversee and coordinate all arrivals and departure of special guest \{VIP\}.
•Promote all amenities, conveniences and programs offered.
•Chirag Residency, B -18, Chirag Enclave at Nehru Place Delhi- 110048

•Front Office Executive 05th Oct 2015 till 07th Nov 2016
•Ensure and provide flawless, upscale, professional and high class guest service experiences.
•Analyses customer feedback and provide strategic direction continuously improve overall rating.
•Taking Inbound Reservation booking for all branches of that hotel for foreigner and Indian clients, Cancelling and confirming the status of their bookings
•Keeping Customer inform once the Hotel Booking is done and making a good relations with them for future prospect
•Respond to guests needs and anticipate their unstated ones.
•Expect and react promptly to guest’s requirement and inquire.
•Actively listen and resolve guest’s complaints.
•Coordinate and manage communication between guest and staff and follow up to ensure complete service recovery.
•Oversee and coordinate all arrivals and departure of special guest \{VIP\}.
•Promote all amenities, conveniences and programs offered.
•Direct, coach and manage guest relation team to ensure all standard and operating procedures are adhered to.
•Examine activities logbook, assign tasks appropriately and implement control schedule daily.


•Landmark Hotel & Suites - Jeddah, Kingdom Of Saudi Arabia

•Front office Supervisor March 7th 2009 till 04th June 2014

•Manage and monitor activities of all employees in the front office department ensuring adherence to the standards of excellence and employee handbook guidelines
•Ensure compliance with the hotel policies and procedures, coaching, training and correcting where needed
•Maintain professional and high quality service-oriented environment at all times
•Act as manager on duty for the hotel, dealing with complaints and solving problems, disturbances as well as entertaining special requests and any other issues that may arise
•Inform all front office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
•Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations, if appropriate.
•Undertake full responsibility for scheduling and payroll of the department as well as for managing operating expenses and purchase for department.
•Supervise up-sell program at the front office and work as part of the yield management team to try and maximize revenue for the hotel

Education

Master's degree, Travel and Tourism
  • at Institute of Commerce And Trade
  • December 2013

with Galileo,

Bachelor's degree, Travel and Tourism
  • at Chhatrapati Shahu Ji Maharaj University
  • June 2012

,

High school or equivalent, Travel and Tourism
  • at Govt Inter College
  • January 2005

High school or equivalent, Travel and Tourism
  • at Govt Inter College
  • January 2003

Specialties & Skills

Problem Solving
Time Management
Executive Secretary
good command
Time Series Analysis
COACHING
CUSTOMER RELATIONS
DIRECTING
FRONT OFFICE
MANAGEMENT
PAYROLL PROCESSING
POLICY ANALYSIS
QUALITY
REQUIREMENTS

Languages

Arabic
Expert
English
Expert
Hindi
Expert