Senior Human Rescources Manager
International Rescue Committee
Total years of experience :21 years, 5 Months
• Oversee Jordan and Syria Programs international and nationalization recruitment efforts in support of country programs in collaboration with
Country HR Leads, Regional HR Director, Coordinator, CDs and Senior Management Teams
• Recruit highly qualified talent and achieve monthly and quarterly Time to Fill goals
• Lead Jordan and Syria Recruitment initiatives in support of the Human Capital Strategy while ensuring compliance to local labor regulations and donor requirements
• Coordinate with HR Leads on workforce planning to ensure proactive identification of projected openings;
• Build superior relationships and knowledge of IRC programs to be able to contribute to proposal design and organizational design phase by contributing to planning meetings; Provide inputs on demographic analysis and recruitment projections to assist staffing decisions.
• Lead, develop and supervise Recruitment team based in Amman and Syria and all day-to-day recruitment activities
• Provide an efficient and high-quality experience for every candidate from application stage to offer, evaluating skill level, driving the interview process and offer process, including robust reference checks,
salary recommendations and closing of candidates.
• Gain a deep understanding of IRC’s programs and operations, in order to provide superior talent sourcing, recruiting, and hiring in support of and partnership with hiring managers
• Develop and maintain Jordan and Syria talent roster using global Recruitment system; create strong talent pools in areas of strategic value and/ or difficult to fill positions including SMT level roles, Monitoring and Evaluation and ERD Economic Recovery and Development (ERD)
• Generate Recruitment reports for back-up support to other regions at IRC within the Recruitment team as needed
• Co-create a contextualized recruitment strategy to attract the best candidates in the region
• Host organized and large scale recruitment events to build IRC as an Employer of Choice.
• Management of HR strategy
-Prepares HR annual budget in line of Finance requirements and expectations.
-Interprets Organization HR policies and procedures and advises on their application and compliance to line management and employees.
-Suggests amendments and improvements on HR policies and procedures, and enacts and distributes them once approved.
-Communicates HR Policies and Procedures to new employees.
-Responds to inquiries regarding policies, procedures, and programs.
-Keeps up to date with changes in Laws and Regulations that affect HR practices in the Organization and suggests amendments to HR policies and procedures to align to such changes
-Coordinate with the Legal Counsel on breaches of HR Policies and procedures likely to affect an employee’s tenure and takes action in accordance with Legal counsel and the CEO’s direction on such matters
-Ensure the employee handbook issued on commencement is up to date and reflective of current Organizational policies
-Investigates accidents and reports to appropriate authorities and key personnel
-Ensures the proper implementation of the internal by laws and implements disciplinary actions as necessary and in coordination with the CEO and other Department Heads.
• Performance Management
-Ensure all employees and new starters have a position description that accurately reflects their role
-Train all Managers & employees in the Performance Management system
-Ensure that objectives set by managers are timely, realistic and relevant
-Record progress of employees against objectives set in June
-Review alignment of performance of individuals with learning and development activities and suggest alterations where required
• HR Reporting & Administration
-Create and maintain secured employee personnel files that reflect all relevant information regarding their employment.
-Provide HR reports to management on a monthly basis (or otherwise as directed) such as:
-Staff turnover statistics, Absenteeism, safety & compensation information
-Recruitment activities, Salary and benefits data, Legal issues or internal disputations &Learning & development activities.
-Manage all HR programs and record their activities in appropriate formats.
• Recruitment Management
-Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
-Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
-Determines applicant requirements by studying job description and job qualifications.
-Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
-Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
-Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.
- Participate in filling all recruitment requirements for Capital Bank, Capital Investment located in Jordan & DIFC located in Dubai.
- Strategically set all recruitment different campaigns in terms of Implementation to achieve the Bank’s short & long term sourcing goals and objectives.
- Manage and improve the hiring process to ensure that vacant positions are filled in a timely manner.
- Manage in opening new channels for all our external recruitment resources such as recruitment agencies, online portals, universities etc.
- Brand Capital Bank as an Employer of Choice in the Market Place through different media sources with the support of the Marketing Department.
- Contribute in building new recruits Induction Program & monitor its implementation.
- Analyze labor market for trends that impact the ability to meet workforce requirements (SWOT Analysis, environmental scan, demographic scan).
- Implement the Hay methodology for the job evaluation and grading structure in coordination with the OD team.
- Act as a business partner to support the bank’s objectives through building strong relationships with the senior leadership team.
- Support the delivery and deployment of HR programs and processes (HiPo, Succession Planning & Engagement Survey).
- Lead initiatives in developing manpower plan for the Bank. By conducting physical visits for each function.
- Develop and establish communication channels between the HR and various business functions.
- Conduct physical visits to the Branches to open channels between the HR and Business functions.
Solve problems & ensure job satisfactory for the employees.
Petra Trading & Investment is the main distributor of P&G, Kellogg’s, 3M & Hala Chips
- Participate in setting and reviewing Petra Group’s HR strategy.
- Cascade the recruitment strategy, objectives, action plans and budget from the HR strategy.
- Organize and lead monthly meetings, to discuss key performance indicators results for the previous month and next month targets, set needed action plans in case of deviation.
- Design and update an integrated set of Manpower planning & Recruitment systems, including but not limited to: Organizational Structure, Job Descriptions, Manpower Planning, Interviewing & Assessment, and On-boarding.
- Review & update the Group’s organizational structure ensuring its alignment with the Group’s strategy, objectives & action plans.
- Coordinate with the Manpower Planning Specialist to create or update the job descriptions based on any changes pertaining to the Organizational Structure, changed responsibilities or competencies.
- Collaborate with the Manpower Planning Specialist to prepare & update the Group’s Manpower Plan in coordination with all functions.
- Coordinate with the Compensation & Benefits Manager to create & update the Manpower budget by matching the Manpower Plan with the Expected Compensations & Benefits.
- Collaborate with the Recruitment Specialist to prepare & update the Group’s recruitment plan.
Key Responsibilities:
- Conducting interviews with Executives, Seniors, Managers and Mid-Level candidates to provide a shortlist to the clients with the most qualified potential candidates.
- Ensure a full understanding of the recruitment business needs of each client and the culture/ restrictions of each country. In addition to understanding the industry in order to be able to headhunt the right caliber that fits the vacancy.
- Maintain cost effective measures to monitor and trim recruitment expenses by identifying creative recruitment strategies.
- Spearheaded the search and selection process through various conventional and innovative methods, including liaising with the executive search firms - The Taplow Group - in order to get the best caliber from the non Middle Eastern Countries.
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members.
- Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
- Coordinating and monitoring the work of the department involved in recruiting to clients. Monitor performance and implement improvements. Ensure quality of recruitment process and hiring qualified candidates.
- Monitoring, managing and improving the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
- Organizing recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance. Managing the day to day HR duties.
- Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and customer service activities.
- Organized training sessions for the recruitment team and trainees to enhance their recruitment skills.
- Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Joined the organization as E-cruitment Consultant, charted a phenomenal growth curve to merit multiple promotions to finally hold office as Unit Manager.
Designation Chronology:
• Feb '08-Present: Unit Manager
• Feb '07-Feb '08:Team Leader
• Mar '06-Jan '07: Relationship Manager
• May '05- Mar '06: Area Manager
• Aug '02-Jul '05: E-cruitment Consultant
Achievements:
• Played a vital role in handling one external cross functional companywide project.
• Received a letter of acknowledgment from Bayt.com with recognition of six years of dedication to leadership.
• Successfully arranged and supervised various job fairs in Jordan including Injaz Job fair, IFP Jordan ( Ministry of labor), etc..
• Conducted various training session regarding CV Writing Skills in coordination with Injaz, UNIFEM, University of Jordan, etc.
Responsibilities-Unit Manager:
• Heading a crack team of sales specialists and customer service officers to manage the sales operations within Jordan.
• Ensuring that all staff are fully aware of their obligations to comply with company’s policies and procedures, providing a positive work environment to employees based on well-defined and communicated expectations for administrative and business processes.
• Furthering long term organizational objectives and commitments by managing a complete portfolio of sales professionals right from order management, comprehensive follow up and feedback.
• Generating revenues and maximizing profits by identifying high potential sales opportunities and prioritizing them.
• Analyzing and identifying key product and industry solution gaps in view of market trends and addressing them through business development activities.
• Producing sales development plans with actions / timescales to activate commercial goals.
• In charge of all Marketing events for Jordan.
Responsibilities as Team Leader:
• Increased Bayt.com product portfolio per customer through active sales
• Transition customers who previously purchased from Bayt.com while maintaining the highest level of customers’ loyalty.
• Maintained and grow transactions and revenue volumes from assigned database of customers.
• Identified up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
• Effectively managed the growth of approximately 240 assigned customers through transactional and solution-oriented selling approach.
• Determined customers' recruitment needs, and prepared proposals to sell services that address these needs.
• Gave online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
• Accurately used CRM for sales processing; Recorded names, addresses, purchases, and reactions of prospects contacted into CRM,
• Prepared proposal or agreements to complete sales metrics.
• Oversaw fulfillment of Training, Customer Care and Executive Search
• Liaised between IT, Executive Search and the client to ensure effective fulfillment of various recruitment solutions.
• Participated in hiring and training of new team members including Relationship Manager's and Product Specialists’.
• Mentored team members to confirmation and ongoing success
• Regularly provided on-the-job training to the assigned team members on improving skills such as (but not limited to):
- Product and Service knowledge\
- Sales pitch
- Objection Handling
Responsibilities as Relationship Manager
• increased Bayt.com‘s product portfolio per customer and to maintain the highest level of customers’ loyalty
•Transition customers who previously purchased from a Bayt.com Acquisition Relationship Manager to your database.
•Maintained and grow transactions and revenue volumes from assigned database of customers
•Identied up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
• Effectively managed the growth of approximately 240 assigned customers through transactional and solution-oriented selling approach.
•Determined customers' recruitment needs, and prepared proposals to sell services that address these needs
•Gave online demonstrations to clients on Bayt.com in order to handle objections and convinced customers to buy.
•Initiated primarily telephonic outbound calls to your assigned database.
•Effectively qualify through Recruitment Needs Analysis; using value-based selling
•Explained products or services and prices, and answered questions from customers.
•Recorded names, addresses, purchases, and reactions of customers contacted into CRM.
•Managed growth of customer’s business by developing them to be loyal customers of Bayt.com
•Oversaw fulfillment of Training, Customer Care, Traditional recruitment, and Executive Search.
•Accurately used CRM for sales processing; kept comprehensive, accurate notes in CRM, prepared forms or agreements to complete sales.
Responsibilities as Area Manager:
•Implemented Bayt’s sales strategies to achieve the budgeted revenue production.
•hiredthe best team members in line with Bayt pay scales.
•built and developed consultants reporting to him on all sales matters.
• Continuously fostered relationships and built long term relationships with Bayt’s customers, ensured repeat revenue and long term packages.
•Reported to CM on all sales and operational matters.
•Carried out other sales & operational activities as requested by the management.
Responsibilities as E-cruitment Consultant:
• Identified key accounts and assimilated a prospect base of new companies by searching the target markets and applying strategies to effect prospect business conversion.
• Cultivated, negotiated and closed new business partnerships through targeting decision-makers at the prospective organizations.
• Catered to a wide range of products/services and offered novel product options and services facilitated by astute product savvy.
• Defined and analyzed client specific requirements, provided personalized services/packages as per their genuine needs, and prepared proposals to finalize sales agreements.
• Initiated and fostered durable relationships within the existing client base while ensuring customer satisfaction and the attainment of high loyalty and retention rates.
• Introduced new products through extensive concept selling techniques in line with the adopted strategy to meet the assigned targets.
• Qualified potential leads through various sales techniques including on-line presentations, scheduled sales visits, telemarketing, and cold calling.
• Developed and implemented strategies to improve after sales services; managed the client base through transactional and solution-oriented selling approach; as well as responded to client's queries regarding prices, services, and products.
• Tracked and forecasted sales to determine desired progress toward stated departmental targets and goals.
Other Experiences:
• February 2001 - May 2002: Sales-Trans Jordan For Sound and Light.
It was an online short course
Passed my PHRi Certificate.
Finished the Diploma with High Merit Degree.
Key Courses and Certifications: • Nov '16: "Designing a Competitive Salary Structure" - HR Pulse • Nov ‘08: “Serve Your Way to the Top: The Secret of Great Women Leaders”- Lead International, Amman, Jordan. • ’08:Conference Title-Intrinsic, Amman, Jordan • Jun ’08: Success Strategies for New Leaders (Leadership & Management Training)- Lead International, Amman, Jordan. • Jun ’08: Leading Customer Care- Lead International, Amman, Jordan. • Feb ’08: Certified Customer Service Manager- IIR Training, Dubai, United Arab Emirates • Jan ’08: Team Building Training- Lead International, Amman, Jordan • Dec ’07: Negotiation Skills Training- Lead International, Amman, Jordan • Dec ’07: Leadership Coaching Training- Lead International, Amman, Jordan • Dec ’07: Strategic Thinking Training- Lead International, Amman, Jordan • Nov ’07: Decision Making Training- Lead International, Amman, Jordan • Nov ’07: Creative Thinking Training- Lead International, Amman, Jordan • Oct ’07: Serve Leadership Conference- Lead International, Amman, Jordan • Aug ’07: Tony Schwartz Best Seller of " The Power of Full Engagement"- Optimiza Academy, Amman, Jordan • Jun ’04: Pro-active Sales Training- IIR Training, Dubai, United Arab Emirates
