Office Manager & Trainer, Dhaka
ezetop
Total years of experience :16 years, 9 Months
ezetop’s Bangladesh Operation: Responsible for ezetop operation at Bangladesh and it’s day to day operation and liaising with related stakeholders in Govt, operator, vendor and partners. Leading different office project of different scale and priority. Supporting NOC and Accounts payable function in Bangladesh to ensure their growth.
Analytical Responsibilities: Sales channel analysis to find the source of deviation as well as the reason for deviation by analyzing the production environmental variants. Also analyzing incident patterns for finding out the systematic issues with the partner's platform and escalating those for ensuring maximum potential up time.
HQ Reporting: Provide periodical reports on NOC KPI and Operator/Distributor performance. Reporting on branch performance to senior managers. Developing and reporting on the KPI. Continuous updating of KPIs to keep the objective performance aligned with objective.
Management of NOC Team: responsible for NOC operations in Bangladesh, managing 24/7/365 shift schedule of team in Dhaka in Dublin. Supporting in their growth, evaluating their performance and aiding them to do their job in time and in right manner.
Team Training: Providing on shift training to the employees of the tools and processes to enable them to keep them updated with the work. Providing documentation for operational procedure, tools and on new process.
Performance Management: Managing NOC Team performance as well as monitoring all official’s performance and taking initiative of performance improvement
Sourcing & IT Services: Responsible for IT process and equipment of Dhaka office. Working with vendors and providers to source, replace and up keeping the equipment. Maintaining and planning office layout.
• Determining operational objectives by evaluating business functions; gathering information; evaluating output requirements and formats.
• Improves systems by studying current practices; designing modifications.
• Recommends controls by identifying problems; writing improved procedures.
• Maintains system protocols by writing and updating procedures.
• Prepares technical reports by collecting, analyzing, and summarizing information and trends.
• Daily monitoring, communicating with 220+ operator partners across the world. Communicating issues and mediates resolutions.
• Focusing on Business Level Strategy for NOC team
• Providing and process large volume of transaction level data for to derive information about pattern, business and value of the partner.
• Managing NOC - Network Operation Center in Bangladesh and reporting to NOC Manager in Ireland Office on the progress on incidents and status of weekly incident
• Daily monitoring, communicating with 200+ operator partners across the world. Communicating issues and mediates resolutions.
• Focusing on Group Level Strategy for NOC team, involving team performance, reducing total outage time and Total Man hour to reduce an issue. Implemented several group level changes to make work process better and result oriented.
• Recruiting and enrolling new team members as well as arranging time to time training to address their knowledge Gaps.
• Monitoring performance of the NOC team in Bangladesh and first Technical point of contacts for any incidents.
• Providing and process large volume of transaction level data for to derive information about pattern, business and value of the partner.
- Managing NOC - Network Operation Center
- Building a high performing NOC team in Bangladesh
• Performing CRM activity at the front desk. Assisting In credit department for preparing CIB reports and filing loan documents.
• Assisting clearing departments by posting for inbound and outbound cheque and preparing vouchers.
• Developing organizations short term and long term plans.
• Assisting marketing department to achieve those plan
• Coordinating all the functional departments of the organization to achieve goal.
• Carrying out research on exploring new segments of IT Business. Perform Client Meeting, after Sales Support to customer.
• Maintaining multi-tiered relationship with existing and potential clients on a regular basis.
IBA is one of the esteemed education institute in Bangladesh and their Executive MBA or EMBA is designed for people with work experience. Minimum 3 years of work experience in any field after completion of undergraduate degree in any discipline is required. Here we are gaining knowledge on market efficiency and better decision making techniques using the theories and tools available.
IBA, DU is top most Business Education institute in Bangladesh and EMBA is one of their prestigious degrees. Mostly this degree and class room lectures covered soruses on the managerial skill development, understanding a business better and analyzing a situation efficiently. These below courses were covered during this education Core Subjects 1. Quantitative Analysis for Managers 2. Management of Organizations 3. Managerial Economics 4. Managerial Communication 5. Accounting for Managers 6. Marketing Practices 7. Managing Human Resources in Organizations 8. Managing Operations 9. Financial Theory and Practices Free Elective Subject 10. International Finance Major Courses 11. Project Management 12. Supply Chain Management 13. Operations Research 14. Quality Management Capstone Course 15. Strategic Management
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University of Dhaka, Department of Finance, Faculty of Business Studies Bachelors in Business Administration (BBA) Concentration: Finance. CGPA: 3.27[4.00 Scale GPA]
Dhaka City College, Dhaka Higher Secondary Certificate (HSC), Business Studies, GPA: 3.70 2003
Dhanmondi govt. Boys' High School, Dhaka Secondary School Certificate (SSC), Business Studies, GPA: 4.63