Office Manager & Commercial Officer
The AGHA JAFFAR GROUP
Total years of experience :3 years, 6 Months
2. Agha Jaffar Group: January 17 2013 to Present \n• The AGHA JAFFAR GROUP (AJG) is represented by several Iraqi business entities engaged in various industries throughout the country. Our trade and industry network continues to expand as more and more business partnerships are forged with both Iraqi and International companies, be it suppliers, clients or co-investors. \n• The group's activities include: Oil & Gas Services, Construction, Engineering & Project Management, Logistics & Distribution, Human Resources & Payroll Services, Life support, Security Services and Automotive Supplies & Distributorship \n \nPosition: Office Manager & Commercial Officer \n*Responsibilities: • Booking Tickets and accommodations. \n• Ordering stationery and office supply and Verify receipt of supply. \n• Preparing letters and keeping reference for them. \n• Managing the secretarial work. \n• Liaising with staff, suppliers and clients. \n• Liaise with other agencies, organizations and groups. \n• Monitor record and distribute phone calls. \n• Maintain office equipment, Check stationery and office supply to determine inventory levels. \n• Documents controlling for the letter and correspondence sent and received. \n• Ensure filing systems are maintained and up to date. \n• Scanning, Photocopying and printing various documents, sometimes on behalf of other colleagues. \n• Receive and interact with incoming visitors. \n• Manage, arrange and coordinate meetings and events - Internal or external. \n• Design and maintain databases mainly ensuring all business cards details are saved. \n• Keep tracking and maintain records of log sheets as per internal SOP of commercial department. \n• Monitor of releasing of new tenders by customers and circulate reports to Commercial and Technical Managers. \n• Send RFQs to company's principals and expedite receiving of their quotations. \n• Preparation of sales quotations in full coordination with Commercial Manager. \n• Preparation of Purchase orders and communicating them with company's principals. \n• Follow up and expedite import process for contracted material and assure smooth delivery to final destinations. \n• Perform other related duties as required.
1. AMIDEAST: February 2010 - December 2012
• AMIDEAST is an American non-profit organization provides various educational services, training and development activities in the Middle East and North Africa.
Position: Testing Field Supervisor
AMIDEAST/Jordan's professionalism in administering the TOEFL ITP was recognized when the Ministry of Higher Education announced that AMIDEAST is the preferred testing center for students needing to take the TOEFL ITP for graduate school Entry.
*Responsibilities and Achievements: In HR: • Recruit and Train proctors and administrators who are needed to administer the test. Make sure they are professional and representative.
• Lead the proctors and administrators to work coherently and efficiently to provide a professional and comfortable test environment as described in the supervisor manual.
• Responsible of all the administrators and the proctor's way of providing the test.
In administrative and customer care: • Responsible of all outdoor TOEFL ITP exam administrations.
• Responsible of giving the test instructions and regulation to the examinees as described in the supervisor manual.
• Doing the check in and check out.
• Reducing the examinees ability of giving or receiving any prohibited aid during the test.
• Solving any issues that might come up before, after or during the test.
• Responsible of the test materials security.
• Dealing with the issues that come up as I prefer they refer it all to me.
• Coordinate testing dates with the universities.
• Make sure the testing rooms are as described in the supervisor manual.
• Prepare all related testing paperwork such as writing the tests reports and upload all reports to the share point.
• Cooperate with ETS and provide them with all cheating incident and irregularities as soon as it happens.
• Make sure that the administrators fill all reports provide a supervisor report after each administration.
• Prepare the invoices and send them to the financial department and clients.
• Pay an extreme attention to customer satisfaction shows a clear improvement in the number of candidates for the test. Providing an appropriate test environment and good advice to the candidates.
• Encourage students before and after the test by giving them advises in a way of consulting in which they can do better at the second time they do the exam. Or sometimes advise them to improve their level by taking English language courses.
• Show a strong personality within the company by never compromising with the policy of the company and the work ethics.
Mu'tah University Bachelor degree in European Languages (English & French) \GPA of "75"
* PROFICINCIES & TECHNICAL SKILLS
● Ability to work under pressure achieving important tasks within short time with a strong quality.
● Innovative, dynamic and confident: not afraid of taking responsibility of any new things I am asked to do or be responsible for.
● highly organized and detail oriented: to be organized is to work more clearly and to achieve your goal so fast. Small details can open your mind to the bigger and more profitable ideas.
● Flexible and energetic with great leadership skills.
● Persistent, determined, motivated and goal-oriented.
● An excellent team member and a sociable individual who enjoys working with people.
● Proficient in using Microsoft Office applications: Word, Power Point and Excel.
●Languages: English: excellent in speaking and writing. (Communication)
French: good
• Never minding and enjoying learning new things.
