Rasha Hassan, Sales Admin

Rasha Hassan

Sales Admin

NOOR Advanced Technologies

Location
Egypt
Education
Bachelor's degree, management
Experience
20 years, 10 months

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Work Experience

Total years of experience :20 years, 10 months

Sales Admin at NOOR Advanced Technologies
  • Egypt - Cairo
  • My current job since December 2009

1-Sales Admin at Corporate Sales
Generate client leads, increase the number of customers, answer client queries and prepare sales documentation.
Order Processing

Administrators process sale orders that reach the company by telephone, letter, e-mail or website. They also process orders generated by sales representatives or telesales staff. Administrators check the order to ensure that customers have entered correct details, such as prices, discounts . They contact customers to resolve any queries or obtain any information that is missing,
Order entry

Enter details of the order on a computer system and forward the order to the dispatch department

Customer Records
create records for new customers, including contact details and the name of the representative managing the account., update the records with details of orders and invoices. These records provide useful data for sales reports and for planning future sales and marketing campaigns.


2-Senior Telemarketing Representativ at Corporate Sales ma2009 --present


Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation .

Explain products or services and prices, and answer questions from customers .

Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Adjust sales scripts to better target the needs and interests of specific individuals.

Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.



Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

Conduct client or market surveys in order to obtain information about potential customers.

3-Customer Service Representative Job Duties at ADSL department
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed

3- Sales Order Processing
Responsible of sales order processors vary between organizations. Typically sales order processors are expected to maintain customer records and files, input information onto a company computer system, complete order processing for orders received via phone, fax and Internet

Account Manager (ADSL Department ) at Soficom communications company
  • Egypt - Cairo
  • November 2004 to July 2009

Account manager
Account manager in renewal team(responsible for collections)
Customer service(handling customer problems)
Telesales(handling customer calls )
Making weekly reports
Achieving targets
Call center

SALES ADMINISTRATOR

Taking orders by telephone email & fax;

Entering orders Into the system; emailing order

acknowledgements & requesting customer confirmation;
tracking process from order to delivery to ensure that all is happening with estimated time frames and informing the client
answering the telephone & redirecting calls;
general data input; general admin; raising sales invoices; checking despatch documentation and dealing with customer queries.

Sales Account Manager at MenaCom (EGYNET)
  • Egypt - Cairo
  • January 2003 to November 2004

listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
egotiating the terms of an agreement and closing sales;
challenging any objections with a view to getting the customer to buy;
recording sales and order information and sending copies to the sales office, or entering into a computer system;
reviewing your own sales performance, aiming to meet or exceed targets

Education

Bachelor's degree, management
  • at Faculty of commerce - Cairo University
  • May 2002

Specialties & Skills

Client Co ordination
Team work o Supportive, facilitator, organised, co-ordinator, deliverer, imaginative, delegator, o
• Self-awareness/confidence o Purposeful, focused, reflective, perceptive, honest, self-belief, o
Time managment

Languages

Arabic
Expert
English
Intermediate