Total Years of Experience: 11 Years, 2 Months
December 2012
To Present
System Analyst
at BTC Networks
Location :
Saudi Arabia - Riyadh
Design the contact center solution to meet the customer requirement.
Perform workshops with customers for requirement analysis and initial design.
Implementation, commissioning and support of Genesys and Avaya Contact Center solution, Avaya Workforce Optimization solutions, Genesys Quality Monitoring System (GQM)
Basic customization of the standard reports for Genesys Interactive Insights using SAP BO.
Create real time reporting dashboards using Pulse in Genesys Solution.
Document test plans to perform SIT and UAT after commissioning of the solutions.
Prepare hand over documents and guides to train the administrators and users.
Support the Telstrat Call Parrot / Engage Call Recording systems.
Perform workshops with customers for requirement analysis and initial design.
Implementation, commissioning and support of Genesys and Avaya Contact Center solution, Avaya Workforce Optimization solutions, Genesys Quality Monitoring System (GQM)
Basic customization of the standard reports for Genesys Interactive Insights using SAP BO.
Create real time reporting dashboards using Pulse in Genesys Solution.
Document test plans to perform SIT and UAT after commissioning of the solutions.
Prepare hand over documents and guides to train the administrators and users.
Support the Telstrat Call Parrot / Engage Call Recording systems.
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