Sr.Project Manager/ Sr.Business Analyst
Assuage Techonolgy Group
Total years of experience :24 years, 3 months
• Managed Online Software Development project activities for multiple projects across all project phases, project plans and schedules, monitored progress and adjustment to accommodate changes in requirements, scope, and available resources managed change control policy and processes. Establish business and operations requirements which address web-based technology and financial management issues.
• Coach and train project team members on Software Development processes and best practices
• Managed Agile Teams with 5 to 7 members.
• Supervised the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters Provided ongoing project plan/status reporting for use by account managers, clients, management including stakeholders.
• Outlined and managed the design and implementation of e-business solutions for internal use and the management of information system. Resulted in $100, 000 annual savings.
• Provided expert oversight to the development of database integration and user interface for a major university athletic department to optimize operational efficiency
• A successfully managed team of freelancers with varying work schedules and skill sets results in low turnover, consistent quality on-time delivery, client satisfaction and continued engagement
• Directed daily information technology and financial operations. Devised and implemented operations standards and procedures. Created and generated operating and financial reports and business forms. Established seven new First Tee of Pittsburgh local facilities. Served as IT advisor and trainer on new hardware and software.
• Devised and implemented process changes to streamline Financial & IT operations and increase organizational efficiency.
• Presented detailed progress reports and outcomes of budgetary data and IT portfolio to executive director.
• Created reporting templates and redesigned existing log templates to enhance reporting capability and streamline business operation by utilizing the newly implemented database.
• Managed the developed the implementing the organization’s online registration portal, which resulted in a reduction in late payments and collection accounts by 40% and increased registrations from 800 to 1500 in just two years.
• Selected to serve on First Tee’s international technology advisory board charged with advising the information systems business unit on development and implementation of technology solutions and the impact on all 300 plus chapters throughout the United States.
• Managed the development of two websites for the organization which was achieved on time and under budget.
• Conducted weekly internal audits on open invoices and orders to determine the status
• Audit incoming funds manage the general ledger prepare monthly AP/AR reports
THE First Tee OF PITTSBURGH
Directed daily information technology and financial operations. Devised and
implemented operations standards and procedures. Created and generated
operating and financial reports and business forms. Established seven new First
Tee of Pittsburgh local facilities. Served as IT advisor and trainer on new
hardware and software.
KEY ACCOMPLISHMENTS
Devised and implemented process changes to streamline operations and
increase efficiency.
Presented detailed project progress reports and outcomes of budgetary data
and IT portfolio to executive director.
Created reporting templates and redesigned existing log templates to enhance
reporting capability and streamline business operation by utilizing newly
implemented database.
Developed and assisted in implementing the organization’s online e-commerce
registration and payment portal, which resulted in a reduction in late payments
and collection accounts by 40% and increased registrations from 800 to 1500 in
just two years.
Selected to serve on First Tee’s international technology advisory board
• Cultivated and maintained relationships while recruiting students to the Art Institute. Served as a key resource to parents and prospective and enrolled students.
• Developed and conducted informational workshops that were successful in gaining the interest of prospective students. Counseled and advised students in the college selection process.
• Successfully recruited diverse student populations. Played a key role in clarifying career goals and aligning with available majors and programs.
• Informed students and parents of the financial aid process. Discussed viable resources and planning options.
• Established challenging objectives and led inside associates in the execution of sales strategies. Engaged sales associates and provided professional development focused on overcoming client objections and closing sales. Conducted a range of refresher training related to quality control of clients, building relationships with prospects through phone conversations, and on delivering high impact on-site presentations. Demonstrated the in-house television product to prospective clients at trade show events.
• Earned recognition for meeting and often exceeding monthly sales goals of $75, 000.
• Successfully developed client opportunities across the Northeast and West Coast areas of the U.S.
• Oversaw field sales and customer service representatives in developing new business and maintaining customers. Introduced insurance product innovations to sales representatives and clients.
• Credited with meeting and exceeding challenging vertical sales goals of new sublines each month.
• Increased revenues from commercial liability lines by 10% per quarter.
• Developed and implemented a computer rating system training to support field sales representatives and customer sales representatives.
• Liaised with customers and corporate office to foster acceptable terms in claim settlements.
Finance