Information System Manager
Total years of experience :16 years, 4 Months
Designed and examined data use cases with 360° view for application of data and analytics to enhance business performance. Built and implemented business analysis models for every project to drive informed decision-making.
•Developed and delivered innovative business intelligence solutions as well as data visualisation and dashboards for analytical and forecasting purposes by building SQL Views from Microsoft SQL Server to Power Bi.
•Streamlined inventory management, workflow, production control, and distribution processes while performing quantitative and qualitative research and presenting findings for effective decision-making.
•Identified geo-market gaps assigning new dealers and defining new prices/discount strategies, which accelerated significant sales growth.
Designed and examined data use cases with 360° view for application of data and analytics to enhance business performance. Built and implemented business analysis models for every project to drive informed decision-making.
• Developed and delivered innovative business intelligence solutions as well as data visualisation and dashboards for analytical and forecasting purposes by building SQL Views from Microsoft SQL Server to Power Bi.
• Streamlined inventory management, workflow, production control, and distribution processes while performing quantitative and qualitative research and presenting findings for effective decision-making.
• Identified geo-market gaps assigning new dealers and defining new prices/discount strategies, which accelerated significant sales growth.
Met changing industry needs by evaluating and adopting new cutting-edge technologies. Arranged effective training and development programs for staff members to boost knowledge and performance. Administered and maintained ERP and CRM databases using Microsoft SQL Server Management Studio while maintaining data centre and all related hardware, software, and applications. Analysed and migrated on-premises data centre to private cloud. Oversaw data governance activities, including availability, usability, integrity, and security of data in enterprise systems. Conducted data quality check, de-duplication, and harmonisation of data across several systems.
•Managed digital transformation process from DOS to modern data centre and cloud.
•Led successful migration of structured and unstructured data to Microsoft Dynamics.
•Enhanced overall business performance by introducing new system and leading change management process.
Collected information related to all construction, financial, and human resource modules to create reports from database and monitor data entry quality. Prepared and presented detailed automated reports to update senior management on business progress. Evaluated and tracked pipeline progress through comparison of planned vs. as built.
•Analyzed availability in stock of pipes and related parts and recommended accordingly, which construction sections will be more efficient to start with that saved a lot of time and possibility of stock shortage.
•Administered and performed audits of procurement and logistics process and recommended robust action plans for improvements.
Assessed and reviewed customers’ portfolios and profitability and established future strategies accordingly. Developed and evaluated retail campaigns, application forms, and segments to position banking products appropriately. Located customers and competitors on map for geo marketing. Produced data mining and performance reports while controlling data pre-processing. Segmented customers and created customers’ portfolio to offer them new products or services customized according to income and needs.
•Planned and directed successful execution of customer service satisfaction programs.
•Designed and implemented innovative business solutions, which led to increase in sales.
Master - Big Data Management
Dual Degree between Lebanese Canadian University Lebanon & Jean-Monnet St. Etienne University
BS Geographical Information System - Computer Science Department
BS Business Computing - Computer Science Department
