Telecom Complaint and awareness officer
Communication Regularity Authority
Total years of experience :10 years, 4 Months
- Validating and Investigating Complaints from Telecom Consumers about the Service Providers.
- Monitor violation from the service providers in terms of Services Tariffs of the servcies and report it line manager.
-Report of non compliance of service providers .
- Moniter misleading advertisment from service providers and file a complaint.
-Partake in awareness campaigns and educate consumers of telecom laws, regulations and service providers terms of service.
- Assistant to Medium enterprise manager
- Write official letters to Medium enterprise customers
- Send SMS to Medium enterprise customers
- Follow up with customers/ account managers by telephone and e-mail
- Help solve customers problems
- Connect/ disconnect/ terminate services
- Process customers' payments
Major in English Language and Literature Minor in Mass Communication and Public Relations
