Rehana Ismail, Hostess

Rehana Ismail

Hostess

Roya International

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Arts
Experience
7 years, 7 months

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Work Experience

Total years of experience :7 years, 7 months

Hostess at Roya International
  • United Arab Emirates - Dubai
  • April 2013 to March 2014

to greet the guest with eye contact and enthusiasm, and provide them seating area according their preference, serve menu and make sure after sitting the server should be there for serving drinks and take order accordingly and no any single complain occur if occurs do or done by others and always be smiling face with the guest, make guest data base of every month and send them promotions and deals through email and if they have some special request then arrange thing accordingly .

Shaheen Air International as a Cabin Crew at SHAHEEN AIRLINE
  • Pakistan - Karachi
  • January 2009 to July 2012

SHAHEEN AIRLINE
Currently working in Shaheen Air International as a Cabin Crew (2009 - 2012)

KEY RESPONSIBLITIES:
• Welcome passengers and guide them to their respective seats.
• Serve them meals and responsible for passenger's comfort, cabin and related emergencies.

Pearl Continental Hotel as an Executive Club Officer at PEARL CONTINENTAL HOTEL
  • Pakistan
  • January 2008 to January 2009

PEARL CONTINENTAL HOTEL
Have worked in Pearl Continental Hotel as an Executive Club Officer (2008 to 2009)

RESPONSIBILTIES: • Welcome to guests upon arrival
• Plan and coordinate the provision of friendly, efficient services to guests
• Schedule activities for guests
• Coordinate and supervise all activities for guests
• Assist with check-ins / check-outs of client
• Assist all departments in being receptive to the needs of guests
• Plan and conduct group and function rundown meetings
• Assist in any other duties when required by the Front Office Manager
• Provide feedback from Guests to Front Office Manager for action and responsibilities were to handle VIP check-in desk where my duty was to attend phone calls, checking reservations and whole check-in procedures.
• Handling in house guests complains and made guests stay comfortable and satisfied.

GRO (GUEST RELATION OFFICER) at PIZZA NEXT
  • January 2006 to December 2007

PIZZA NEXT:
Have worked in Pizza Next (Clifton) as GRO (GUEST RELATION OFFICER) (2006 to 2007)

RESPONSIBILTIES: • Welcomed guests.
• Provided sitting area on their requests.
• Served menus.
• Arranged Birthday parties and official meetings of the customers

Education

Bachelor's degree, Arts
  • at Karachi University
  • January 2005

• Bachelors in Arts from Karachi University 2005.

High school or equivalent, Commerce
  • at Govt. Commerce College
  • January 2001

• HSC-II in Commerce from Govt. Commerce College. 2001.

Specialties & Skills

Feedback
Front Office
Microsoft Office
Action Planning
MICROSOFT OFFICE
MICROSOFT OUTLOOK
MS OFFICE
OFFICE MANAGER
OUTLOOK
OUTLOOK EXPRESS
Customer service
Customer service
Customer Service

Languages

Urdu
Expert
English
Expert
Arabic
Beginner

Training and Certifications

Mid career (Training)
Training Institute:
-
Date Attended:
January 2006

Hobbies

  • reading,eating and going to beach