Reem Alameddin, Marketing Manager

Reem Alameddin

Marketing Manager

MEDIA WORLD

Lieu
Jordanie
Éducation
Baccalauréat, Technology of Multimedia and Graphic Design
Expérience
22 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :22 years, 3 Mois

Marketing Manager à MEDIA WORLD
  • Jordanie - Amman
  • octobre 2022 à mars 2023

•Managing the graphic design, video production, copywriting, and content teams.
•Developing and maintaining stories in the form of press releases, advertorials, and articles and posting them on the appropriate channels.
•Ensuring quality control of all information released and helping to align Company communications for better consistency and quality.
•Managing content creation and update for the Company's website and mobile applications and ensuring content stays up-to-date, relevant, and optimized for search engines.
•Creating content, including text posts, videos, and images for use on social media.
•Promoting products, services, and content over social media, in a way that is consistent with the company's brand and social media strategy.
•Scheduling social media posts using applications such as Sprout Social and Hootsuite.
•Developing new social media strategies and campaigns.
•Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising.
•Keeping track of data and analyzing the performance of social media campaigns.
•Ensuring successful planning, execution, and optimization for key traffic KPIs via paid, organic & own media channels.
•Working closely with the management to share conversion improvement ideas, feedback & present results.

Head of Communications à KASBEE HOLDING LIMITED
  • Jordanie - Amman
  • avril 2021 à octobre 2022

• Acting as a brand guardian, defining the Company’s tone of voice and visual identity.
• Managing the graphic design, video production, copywriting, and content teams.
• Researching the demand for the Company’s products and services.
• Helping in organizing Company conferences and major events.
• Developing and maintaining stories in the form of press releases, advertorials, and articles and posting them on the appropriate channels.
• Developing, delivering, and managing communications and plans that contribute to achieving global, regional, and local business objectives.
• Ensuring quality control of all information released and helping to align Company communications for better consistency and quality.
• Ensuring best practices, policies, and procedures are in place for efficiency and effectiveness.
• Responding to journalist requests professionally, with integrity, and in a timely manner.
• Handling sensitive media issues/crisis communications and providing prompt counsel/media responses.
• Studying current and new services and updating them in cooperation with the Engineering Entity.
• Managing content creation and update for the Company’s website and mobile applications and ensuring content stays up-to-date, relevant, and optimized for search engines.
• Organizing and writing full documentation for current and new products and services.
• Managing the Company’s internal and external documents and archives.

Head of Marketing Operations à CASHU.com
  • Jordanie - Amman
  • août 2017 à avril 2021

•Devising, planning, coordinating, and being hands-on with all marketing operations efforts.
•Building brand awareness and positioning.
•Communicating the marketing plan with the management.
•Developing and executing marketing campaigns.
•Researching the demand for the organization's products and services.
•Managing social media, email marketing, and other digital marketing techniques.
•Managing the graphic design and video production teams.
•Coordinating and collaborating with other Marketing Operations teams across regions per the Global Marketing Strategy.
•Managing internal newsletters.

Senior Content Manager à CASHU.com
  • Jordanie - Amman
  • septembre 2016 à août 2017

•Making sure that we have best practices, policies, and procedures in place for efficiency and effectiveness.
•Studying current and new products and services and talking with product engineers and designers.
•Determining the needs of other departments for guiding documentation.
•Organizing and writing complete documentation for current and new products and services.
•Revising and updating content as new issues arise.
•Developing content strategies aligned with short-term and long-term marketing targets.
•Managing content creation for the company website, ensuring content on the website stays up-to-date and relevant.
•Standardizing content across platforms and media.
•Working closely with the Marketing team to devise a web content strategy that aligns with the company's wider goals.
•Assisting the Marketing team with ad-hoc copywriting and creating content for the different Social Media channels of the Company.

Senior Editor à 7AWI.com
  • Jordanie - Amman
  • avril 2013 à septembre 2016

•Creating articles and writing Technology and Business related content for Alqiyady.com and Layalina.com.
•Creating brand-oriented articles for international companies, such as Samsung and Huawei.
•Producing originals, rewrites, and posting wire copy and videos.
•Translating breaking news, headlines, and content from English to Arabic.
•Ensuring new content is acquired from existing news providers.
•Creating and filming electronics-unboxing videos. (Available at: Youtube.com/alqiyady)
•Newsletter Development.
•Working closely with teams by providing support on text content needs.

Senior Copywriter à SOUQ.com
  • Jordanie - Amman
  • avril 2012 à novembre 2012

•Writing SEO web content and product descriptions, especially for search engines to find and rank sites.
•Brainstorming creative visual and copy ideas and resenting initial ideas to develop.

Senior Content Manager à ONECARD.net
  • Jordanie - Amman
  • juin 2010 à mars 2012

Being responsible for all Arabic and English text published online and offline, including the website content, press releases, email shots and special promotions.
•Performing quality checks on translations, including formatting and layout checks.
•Being responsible for the Company's social networks.
•Reviewing, monitoring, and updating the products list.
•Adding new channels and product categories to enhance the services.
•Enhancing the user experience for consumers.

Back-Office Manager à CASHU.com
  • Jordanie - Amman
  • octobre 2005 à janvier 2010

•Managing all accounts receivable and accounts payable as well as settlement and managing resellers' orders of prepaid cards.
•Settling merchant accounts and initiating payments to merchants.
•Managing order process, reseller agreements, reseller data, and delivery of prepaid cards to resellers worldwide, ensuring internal audit and security policies are always met.
•Managing reseller accounts, including payments and limits management.
•Settling and processing cash withdrawals from account holders.
•Being responsible for all Arabic text published online and offline, including web content, press releases, email shots, and agreements.

Customer Support and Content Manager à CASHU.com
  • Jordanie - Amman
  • octobre 2002 à octobre 2005

• Ensuring continuous and efficient email, phone, and personal support for MasterCard/VISA users.
• Ensuring continuous feedback collection from community members.
• Recording and reporting positive feedback and complaints to the Management.
• Participating in new project planning with input that reflects the market needs.
• Creating Arabic/English content for the Company's website.

Customer Care Supervisor à Maktoob.com
  • Jordanie - Amman
  • mai 2000 à octobre 2002

• Managing a team of six who deal with all kinds of customer care for community members who monitor and operate community areas.
• Ensuring continuous and efficient customer care.
• Ensuring continuous feedback collection from community members.
• Recording and reporting positive feedback and complaints to the Management.
• Train new interns in the Customer Care and Content departments.
• Creating Arabic/English content for the Company's website.
• Creating the Arabic/English content for the FAQ section of WEYAK’s email service; Etisalat UAE Community Portal created by Maktoob.

Éducation

Baccalauréat, Technology of Multimedia and Graphic Design
  • à Arab Open University - Jordan
  • juin 2023
Diplôme, Executive Secretariat
  • à The Sight & Sound Educational Centre
  • juin 1999

11 Months / 854 Actual Hours of Job Training

Etudes secondaires ou équivalent, Scientific Stream
  • à Sukaina Bint Al-Hussein Secondary School
  • juin 1998

Specialties & Skills

Content Management
Graphic Design
Social Media Marketing
Web Content
Digital Marketing
Content Management
Adobe Xd
Presentations
Google Ads
Digital Marketing
Copywriting
Graphic Design
User Interface
User Experience
Google Analytics
Voice-Over
Adobe Premiere
Marketing
Communication Skills
Team Management
Web Content
Blogging
Adobe Photoshop
Adobe After Effects
Adobe Illustrator
Microsoft Office
Proofreading
Landing Pages
Branding
Customer Service
Google Sheets
Google Slides
Digital Photography

Langues

Anglais
Expert
Arabe
Expert

Formation et Diplômes

Google Tag Manager Fundamentals (Certificat)
Date de la formation:
January 2022
Valide jusqu'à:
January 2025
Google Analytics for Beginners (Certificat)
Date de la formation:
January 2022
Valide jusqu'à:
January 2025
Customer Service and Telephoning (Certificat)
Date de la formation:
October 2000
Telephone Communication Skills (Certificat)
Date de la formation:
December 2003
Customer Service Skills (Certificat)
Date de la formation:
July 2004
Conflict Management (Certificat)
Date de la formation:
August 2004
Crafting Sense - How to Spark Strategic Imagination (Certificat)
Date de la formation:
January 2005
Finance for Non-Financial Managers (Certificat)
Date de la formation:
February 2009
Positive Change and Emotional Intelligence Development in Practice (Certificat)
Date de la formation:
August 2015
Cybersecurity Awareness Training (Certificat)
Date de la formation:
December 2019
The Fundamentals of Digital Marketing (Certificat)
Date de la formation:
October 2022

Loisirs

  • Watching Television
  • Watching Movies
  • Video Gaming
  • Table Tennis
  • Swimming
  • Shooting Sport
  • Lego Building
  • Horseback Riding
  • Board Games
  • Cycling
  • Traveling
  • Photography
  • Drawing
  • Playing Musical Instruments
  • Singing