Director – People Experience (MENA)
REEF Technologies
Total years of experience :29 years, 3 months
Reporting to Sr. VP - People Experience, leading and heading the full spectrum of all TA & People activities. Responsible and accountable for all Annual Hiring Strategies/ Budgeting/ Talent Management/ Cultural Activities/ Team Management, a people-centric culture that supports the organization's strategic objectives and promotes the well-being and growth of all employees.
Reporting to the Sr. Manager - TA & Project - I am accountable and responsible for the entire culinary division of work force planning & budgeting, annual strategy, career mapping, talent management, volume to senior leadership recruitment.
• Contribute in manpower planning & budgeting process, providing inputs to help fine-tune the requirements and prepare manpower budgets. Follow-through on the budgeted vacancies to understand person specification vis-à-vis position & business requirements and plan recruitment initiatives accordingly.
• Contribute in developing unit specific selection processes for timely and cost-effective recruitment of right personnel as per recruitment plan & in accordance to recruitment & manpower budgets. Source cost-effective and appropriate channels, both locally and overseas, to have a wide pool of suitable, prospective candidates available to fill identified vacancies.
• Draft suitable appointment adverts and arrange their release in appropriate publication, receive and screen CVs and liaise with concerned parties to arrange selection process.
• Manage recruitment process through e-recruitment portal/ system ensuring compliance of policy, SPAs and documentation & reporting to uphold the company/ Group wide standards of recruitment & selection.
• Develop selection tools, organise selection process with indenting department and arrange for and conduct interviews, administer psychometric/ trade tests, shortlist/ select suitable candidates to meet the manpower needs in an expeditious manner.
• Prepare and submit periodic status report to monitor the progress of the recruitment process & other HR initiatives & status/ resolution of issues
• Reporting to the Operations Mgr & GM (F&B Div), being responsible for leading and supporting Mid East and corporate partners in operational issues and ensuring operational std’s are maintained to protect the company brand.
• Implement appropriate policies and procedures to cover key areas of retail sales activity and ensure effective systems are in place for monitoring compliance to established store and service standards.
• Coordinate with the OM in identifying and developing strategies towards revenue from institutional sales through effective networking, develop and implement appropriate strategies in areas of promotions, special offers, events, etc. thereby achieving planned revenue targets.
• Adhere to the brand image of the store/ product, develop and implement all chain and brand marketing activities to establish and grow the brand in the Area/country as per the brand guidelines.
• Analyze the market and the local consumer tastes and preferences and provide recommendations to Operations Manager in customizing the offered eateries to suit local requirements.
• Manage and control all aspects of stock management within the area/country/outlets, ensure adherence to procedures thereby minimizing stock accumulation/ loss. Prepare and submit necessary reports on sales and costs budgets and forward the same to the Operations Manager as required.
• Manage the training, development and motivation of staff and ensure that the outlets are staffed with the requisite numbers and caliber of staff to meet its objective and that all staff are encouraged to maximize their capability and contribution.
• Reporting to the Franchise Mgr & VP Hospitality, being responsible for leading and supporting Mid East franchisees and corporate partners in operational issues and ensuring operational std’s are maintained to protect the company brand.
• Motivating all operations team and sub-franchise partners in providing direction and using leadership, training and development to create a positive environment.
• Overseeing the management, growth & business development of business by producing operations report, coaching and developing café mgrs to support team growth & expansion.
• Coordinating the opening of Cafes in UAE & Middle East by organizing a team and working with other BHE depts. To raise the profile of the organization.
•Providing high level of customer service.
•Co-coordinating and allocating duties to a team of 20 & more members, setting targets to achieve in terms of service delivery.
•Ensuring, reporting to the manager regarding staffing, performance and plan of actions for delivering quality service.
•Preparing monthly Food costs & Accounting
•Prepared a Training Manual and a Service Delivery Check- List
•Training new recruits, in theory and practical