Ex.Manager Operation
Global Security London UK
Total years of experience :16 years, 8 months
• Maintained constant communication with management, staff, and vendors to ensure proper operations of the organization.
• Management of Online and Cloud based Systems, INDEL and NEXTCLOUD for Dashboards, Workforce, Roster, Clients, Sites, Events, Finance, Reports, Files, Activity, Mail, Contacts, Calendar and Conferences.
• Management of data collection for updating operations metrics to achieve productivity targets.
• Management of Clients, Sites and all sub-contractors.
• Ensured operational activities remain on time and within a defined budget.
• Actively pursue strategic and operational objectives.
• Grow the efficiency of existing processes and procedures to enhance and sustain the organization’s internal capacity.
• Tracked staffing requirements, hiring new employees as needed. Lead, motivate, and support a large team within a time-sensitive and demanding environment and problem resolution.
• Partner with cross-functional teams to improve proprietary tools and systems.
• Management of Data, Manpower, Students and Facilities.
• Management of Hostel Management System, Turnstile Security System, Biometric Attendance System & CCTV.
• Management of students finances (monthly mess bill, monthly mess off, accommodation semester fee)
• Analyzed operation, business, staff performance and workflow processes.
• Allocated duties and responsibilities to the administrative staff.
• Ensured the maintenance of discipline and cleanliness in and around the properties.
• Motivated, developed team members and plan for the up gradation of facilities.
• Overall maintenance of building and other facilities\properties.
• Implementation of rules & regulations.
• Handling stressful situations of employees.
• Maintained coordination with Main Office, ICT, Finance, PMO, Security Branch and Schools/Directorate.
• Daily reporting using Inter Office Note.
• Conceived Hostel Management System for the Hostel Branch. (System Analysis, Design Processes and Flow charts)
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•Managed and supported hardware and software operations including more than 70 workstations.
•Researched new technologies and calculated feature needs to achieve accurate capacity planning.
•Negotiated hardware and software purchases and maintenance contracts.
•Developed, Implemented and Monitored service level agreement with staff and customer, ensuring compliance and quick resolution of specific issue.
•Created and Implemented disaster recovery plan and procedure.
•Evaluated and selected appropriate anti-virus and intrusion detection for email and network to ensure complete and continuous coverage with no security breaches.
•Directed facilities management including UPS, Fire System, HVAC and generators. negotiated vender agreement.
•Installation, Configuration & Troubleshooting of Windows based Server, Workstations, LAN, WLAN and WAN.
•Supported ERP Modules, i.e. HRMS, TMS, Inventory, Library, Progress, Ledger and Accounts.
•Ordered, Tracked and monitored inventory of supplies and finished goods system-wide, accuracy in billing and record keeping.
•Tooked part in protocol, logistics, administrative and management assignments of the office.
• Administration & Configuration of Windows based Server and Workstations.
• Installation, Configuration and troubleshooting of Local Area Network.
• Installations & Maintenance of a variety of Software.
• Installation and troubleshooting of operating systems.
• Administrative and Technical Support.
• Process, check and verify the data of hajj session 2005/2006.
• Troubleshoot, investigated, Applications, Passport and Visas document to resolved technical issues.
• Daily Progress Reporting.
4X SEMESTER , 24X SUBJECTS , 1X PROJECT, 2 YEARS DEGREE
2x years Degree
2 YERAS COLLEGE
