Last Mile Assistant Manager
Real Emirates - Chalhoub Group
Total years of experience :20 years, 6 months
Main responsibilities are Leading and motivating the entire distribution team and responsible for looking after vehicles and goods deliveries which run on a daily basis. On call out of hours and at weekends to deal with any urgent matters
Duties:
• Supervise the route planning and deliveries to customer.
• Responsible for the efficient and effective daily operations of the fleet.
• Directs, assigns and monitors the work of staff.
• Assists administrative staff in setting work schedule priorities to ensure deliveries are completed in a timely fashion.
• Make recommendations that would improve the efficiency and effectiveness of the distribution operation.
• Liaise with customers on the status of deliveries.
• Plan and route the orders for deliveries to customers, in line with customers’ requirements.
• Monitor accurate documentation after the delivery.
• Track and report distribution running time and delivery time.
• Track and resolve the any incident.
Main Responsibilities are distribution goods, mainly cosmetics /fashion items all over UAE, and co-ordaining with delivery staff, customers, sales executives, sales mangers, logistics and Merchandiser in charge.
Taking effective after sales service- to attaining this job doing perfect co-ordination with sales team/sales division and Merchandisers through the mails and calls keeping customer as satisfied
Duties:
Responsible for distribution of the right products in the right quantities, to the right locations all at the right time.
In charge of the day to day operations of the transport department.
Efficiently managing a team of drivers and vehicles.
Responsible for all of the dispatching, routing, and tracking of delivery vehicles.
Dispatching complex and oversized goods to national destinations.
Ensuring company compliance of all customer policies, legislation and procedures.
Managing, monitoring and developing a team of drivers and delivery Operatives.
Being the first point of contact for all drivers.
Making sure that all transport fleet vehicles are properly maintained and serviced.
Arranging for the induction and training off all new staff.
Regularly liaising with the delivery manager to ensure a smooth running of the department.
Developing and nurturing customer relationships.
Maintaining accurate administrative records.
Giving drivers a full debrief, including taco analysis.
Organising vehicle checks.
Identifying operational issues, potential problems and opportunities.
Resolving and managing queries and complaints courteously and efficiently.
Appraising staff performance and also taking disciplinary measures when required.
Ensuring all site and customer objectives are achieved.
Accomplishment:
Won excellence award for the year 2011. If the company words itself stated as “We want to recognise you for your outstanding contribution to the company. Through your performance, you have demonstrated your adherence to our core values and you have set an example to your peers and colleagues. You have made an outstanding contribution with your enthusiastic approach in undertaking new projects, your ability to follow up on every delivery and your consistently high quality administrative work”
. Serving customer /Guest
• providing details that required for customer’s enquiry
Served as a in Charge for Transporting MILMA Cattle Feed (A Kerala Government Organization), that was operated in SKM Cattle Feed Factory Erode- Tamil Nadu
• Arranging transportation of Cattle Feed all over Kerala- Around twenty 20 ton vehicles was in daily operations
• Dealing with Lorry/Truck owners - negotiating accordance with Market trends, settling their accounts, daily, weekly and mont
• Arranging tour operations for Tourists all over kerala
• Keeping vehicle details and drivers accounts and updating route plan daily base.
• Established relationships and partnered effectively with Harrison Malayalam, HSBC groups etc, including sales, service, operations, compliance, and marketing.
• Managed all account maintenance
Specialized in Operations and Supply Chain Management.
Trivandrum Highlights: • Familiar with some computer languages, software- passed with First Class
with First Class