Rejimon Pankajakshan, Last Mile Assistant Manager

Rejimon Pankajakshan

Last Mile Assistant Manager

Real Emirates - Chalhoub Group

Location
United Arab Emirates - Dubai
Education
Master's degree, Operation and Supply Chain Logistics
Experience
20 years, 6 months

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Work Experience

Total years of experience :20 years, 6 months

Last Mile Assistant Manager at Real Emirates - Chalhoub Group
  • United Arab Emirates - Dubai
  • My current job since September 2021
Logistics Distribution Supervisor at Real Emirates LLC (Chalhoub Group)
  • United Arab Emirates - Dubai
  • April 2014 to August 2021

Main responsibilities are Leading and motivating the entire distribution team and responsible for looking after vehicles and goods deliveries which run on a daily basis. On call out of hours and at weekends to deal with any urgent matters

Duties:
• Supervise the route planning and deliveries to customer.
• Responsible for the efficient and effective daily operations of the fleet.
• Directs, assigns and monitors the work of staff.
• Assists administrative staff in setting work schedule priorities to ensure deliveries are completed in a timely fashion.
• Make recommendations that would improve the efficiency and effectiveness of the distribution operation.
• Liaise with customers on the status of deliveries.
• Plan and route the orders for deliveries to customers, in line with customers’ requirements.
• Monitor accurate documentation after the delivery.
• Track and report distribution running time and delivery time.
• Track and resolve the any incident.

Distribution Administrator at Real Emirates LLC (Chalhoub Group)
  • United Arab Emirates - Dubai
  • May 2007 to April 2014

Main Responsibilities are distribution goods, mainly cosmetics /fashion items all over UAE, and co-ordaining with delivery staff, customers, sales executives, sales mangers, logistics and Merchandiser in charge.
Taking effective after sales service- to attaining this job doing perfect co-ordination with sales team/sales division and Merchandisers through the mails and calls keeping customer as satisfied

Duties:
 Responsible for distribution of the right products in the right quantities, to the right locations all at the right time.
 In charge of the day to day operations of the transport department.
 Efficiently managing a team of drivers and vehicles.
 Responsible for all of the dispatching, routing, and tracking of delivery vehicles.
 Dispatching complex and oversized goods to national destinations.
 Ensuring company compliance of all customer policies, legislation and procedures.
 Managing, monitoring and developing a team of drivers and delivery Operatives.
 Being the first point of contact for all drivers.
 Making sure that all transport fleet vehicles are properly maintained and serviced.
 Arranging for the induction and training off all new staff.
 Regularly liaising with the delivery manager to ensure a smooth running of the department.
 Developing and nurturing customer relationships.
 Maintaining accurate administrative records.
 Giving drivers a full debrief, including taco analysis.
 Organising vehicle checks.
 Identifying operational issues, potential problems and opportunities.
 Resolving and managing queries and complaints courteously and efficiently.
 Appraising staff performance and also taking disciplinary measures when required.
 Ensuring all site and customer objectives are achieved.
Accomplishment:
 Won excellence award for the year 2011. If the company words itself stated as “We want to recognise you for your outstanding contribution to the company. Through your performance, you have demonstrated your adherence to our core values and you have set an example to your peers and colleagues. You have made an outstanding contribution with your enthusiastic approach in undertaking new projects, your ability to follow up on every delivery and your consistently high quality administrative work”

Office Messanger at Allied Enterprises (Chalhoub Group)
  • United Arab Emirates - Dubai
  • October 2006 to May 2007

. Serving customer /Guest
• providing details that required for customer’s enquiry

Goods Transportation in Charge at Padma Cargoes
  • India
  • January 2004 to January 2006

Served as a in Charge for Transporting MILMA Cattle Feed (A Kerala Government Organization), that was operated in SKM Cattle Feed Factory Erode- Tamil Nadu
• Arranging transportation of Cattle Feed all over Kerala- Around twenty 20 ton vehicles was in daily operations
• Dealing with Lorry/Truck owners - negotiating accordance with Market trends, settling their accounts, daily, weekly and mont

Client Relationship and Tour Operator at Ambady Travels
  • India
  • January 2003 to January 2004

• Arranging tour operations for Tourists all over kerala
• Keeping vehicle details and drivers accounts and updating route plan daily base.
• Established relationships and partnered effectively with Harrison Malayalam, HSBC groups etc, including sales, service, operations, compliance, and marketing.
• Managed all account maintenance

Education

Master's degree, Operation and Supply Chain Logistics
  • at INDHIRA GANDHI NATIONAL OPEN UNIVERSITY
  • January 2012

Specialized in Operations and Supply Chain Management.

Higher diploma, Computer Application
  • at Kerala Technical Education Board
  • January 2003

Trivandrum Highlights: • Familiar with some computer languages, software- passed with First Class

Bachelor's degree, Chemistry
  • at University of Kerala
  • April 2001

with First Class

Specialties & Skills

Customer Service
Supply Chain Management
ADMINISTRATION
APPROACH
DELIVERY
DISPATCHING
DRIVERS
FASHION
LOGISTICS
MANAGEMENT
MICROSOFT OFFICE

Languages

English
Expert
Hindi
Expert

Training and Certifications

Challenge Master (Training)
Training Institute:
Chalhoub Retail Training
Date Attended:
April 2013
Duration:
24 hours

Hobbies

  • Reading, Walking and Visiting Shopping Mall