Sales, Service and spare parts
KVR Group
Total years of experience :4 years, 9 Months
KVR Dream vehicles: 01'st August 2011 to 28 February 2014
KVR Dream vehicles are a TATA Group of Car Dealers, which was awarded to KVR Group. KVR Dream vehicles is one of the leading dealer of Tata vehicles in Kerala, India.KVR provided 3 star facilities (Sales, Service and spare parts)
Key Responsibilities: (a) Co-ordinate with Senior Technical Engineer for establishing smooth customer relationship policy at the Work centre.
(b) Diagnosing the fault (s) of the offered vehicle (s) through test drive and analyzing the complexity of the defects, by visualizing them and suggestion of remedial measures.
(c) Providing proper cost and time estimation of the work to be undertaken at the Service Centre.
(d) Assuring the Maintenance work (s) have been carried out satisfactorily as per the job description and checking the vehicle prior to handing over to the customer.
(e) Co-ordinate the Financial Department for Settlement of Bills due from the Customer.
(f) Interact with the Technical Supervisors / Engineering staff for further in depth assessment of the vehicle if situation warrants.
(g) Total Job and Cost explanation prior to the delivery of vehicle to customer.
(h) Maintain details/log of vehicles accepted for repair / maintenance on weekly & monthly basis.
(i) Arranging Specialist opinion (s) on repair of vehicles if it is observed beyond economical
repairs due to road accident etc.
(j) Organising the vehicles for replacement of equipments as decided by the recall of OEM.
( k) Ensuring that each and every vehicle is delivered to the customers up to their optimum level of
Satisfaction.
(l) Initiate measures to contain repeated defects on specific systems or equipments.
(m) Advice the customers about the need of time bound routine maintenance of vehicles and the importance of preventive maintenance methods.
(n) Act like a pivoted point in receiving complaints about the vehicles from the customers.
a) Co-ordinate with Senior Technical Engineer for establishing smooth customer relationship policy at the Work centre.
(b) Diagnosing the fault(s) of the offered vehicle(s) through test drive and analyzing the complexity of the defects, by visualizing them and suggestion of remedial measures.
(c) Providing proper cost and time estimation of the work to be undertaken at the Service Centre.
(d) Assuring the Maintenance work(s) have been carried out satisfactorily as per the job description and checking the vehicle prior to handing over to the customer.
(e) Co-ordinate the Financial Department for Settlement of Bills due from the Customer.
(f) Interact with the Technical Supervisors / Engineering staff for further in depth assessment of the vehicle if situation warrants.
(g) Total Job and Cost explanation prior to the delivery of vehicle to customer.
(h) Maintain details/log of vehicles accepted for repair / maintenance on weekly & monthly basis.
(i) Arranging Specialist opinion(s) on repair of vehicles if it is observed beyond economical
repairs due to road accident etc.
(j) Organising the vehicles for replacement of equipments as decided by the recall of OEM.
( k) Ensuring that each and every vehicle is delivered to the customers up to their optimum level of
Satisfaction.
(l) Initiate measures to contain repeated defects on specific systems or equipments.
(m) Advice the customers about the need of time bound routine maintenance of vehicles and the importance of preventive maintenance methods.
(n) Act like a pivoted point in receiving complaints about the vehicles from the customers.
AS A PRODUCTION ENGINEER
• Productivity improvement through Setup & Cycle time reduction
• Solving the problems & Ensuring process is in the standards
• Implementing various Kaizen for improve the Process, Production & Quality
• Planning for Man - Machines
• Productivity Improvement and multi skilling of operators
• Meeting the delivery commitments
• Mainaining ‘3C’ & ‘5S’
• Calcultating OEE
• Organize daily internal department review meeting in shop floor.
• Product development, trouble shooting to achieve required parameter of production and Quality norms.
• Reporting to top management regarding improvements and issues.
• Implementation of 5’S in shop floor/Stores.
• Maintaining the inventory levels
• Autonomous Maintenance.
SPICER INDIA LTD 04 Jun 2009 to 11 July 2011
SPICER INDIA LTD. is a Member of ANAND Group of Companies and Collaborated with DANA-USA and a Manufacturer of Drive Shafts for Tata Motors, Ford, General Motors, Ashok Leyland, V.F.J, Eicher and Certified by the TS-16949, FORD Q1, OHSAS-18001 and ISO-14001
Being promoted as a Supervisor in production (06thJuly 2010 to July2011)
Working in the Production Department, my responsibilities are:
• Productivity improvement through Setup & Cycle time reduction
• Solving the problems & Ensuring process is in the standards
• Implementing various Kaizen for improve the Process, Production & Quality
• Planning for Man - Machines
• Productivity Improvement and multi skilling of operators
• Meeting the delivery commitments
• Maintaining '3C' & '5S'
• Calculating OEE
• Organize daily internal department review meeting in shop floor.
• Product development, trouble shooting to achieve required parameter of production and Quality norms.
• Reporting to top management regarding improvements and issues.
• Implementation of 5'S in shop floor/Stores.
• Maintaining the inventory levels
• Autonomous Maintenance.
• Member for 5'S Activities.
• Member for Kanban Activities.
Trainings attended: • 5's
• TPM
• Kaizen and Poka Yoke
• ISO/TS 16949:2009, ISO 9001: 2008MSA and SPC.
• Anand Production System
• FIFO
Started as a Trainee in Production Dept (04 Jun 2009 to 05 July 2010)
Responsibilities:
• Responsible for output of the factory in terms of quantity and quality.
• Manpower management and effective utilization of allocated resources.
• Production planning and Execution
• Implementation of 5'S in shop floor
• Calculating OEE
CNC Machining is a process used in the manufacturing sector that involves the use of computers to control machine tools. Tools that can be controlled in this manner include lathes, mills, routers and grinders. The CNC in CNC Machining stands for Computer Numerical Control. On the surface, it may look like a normal PC controls the machines, but the computer's unique software and control console are what really sets the system apart for use in CNC machining. Under CNC Machining, machine tools function through numerical control. A computer program is customized for an object and the machines are programmed with CNC machining language (called G-code) that essentially controls all features like feed rate, coordination, location and speeds. With CNC machining, the computer can control exact positioning and velocity. CNC machining is used in manufacturing both metal and plastic parts
• DIPLOMA IN MECHANICAL ENGINEERING - Swami Nithyananda polytechnic collage Kanhangad Kerala 2009
• SSLC (secondary school) - AKG Memorial government higher secondary school Kerala 2004 • Computer knowledge (MS-Office, Auto cad, Excel, Word, Power point.)